Question about Sony Playstation 3 (PS3) Console

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Ps3 won't load games

Still plays movies

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Your laser eye may need to be replaced. It is out of sync or just need to be calibrated.

Posted on Dec 08, 2008

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My ps3 plays games but will not play blu ray movie


You can try clear your movie data from the discs you\'ve played (according to Fox that\'s sometimes the culprit when a disc won\'t even load): restart your PS3 and go to the video menu and scroll up to the BluRay Data section. Go into it and check that it has saved some info for your movies. Now deleted all the data in this folder except the shared data crap, and hopefully your movies start perfectly!!



If that fails try the following:

In the XMB(menus) go to Settings ---> BD/DVD Settings ---> BD 1080p 24 Hz Output (HDMI). Turn that off. This has also been known to work.

Jul 11, 2014 | Sony Playstation 3 (PS3) Console

1 Answer

My new 3.15 ps3 won't play blu-ray but will play everything else no problem. no problems to play games or to play normal dvd's. When playing a blu-ray the UNIVERSAL part at the start of the movie plays...


f the Blu-ray Disc does not support 1080p 24Hz video mode, the video output may not display properly.

If a Blu-ray Disc movie is not loading properly or is freezing on a title screen, this may be caused by the PLAYSTATION 3 attempting to download BD-Live content from congested movie studio servers. If you experience this issue, you may choose to temporarily bypass the BD-Live content until the congestion at the movie studio servers has cleared.

Go to Settings icon (Settings) > Video Settings icon (Video Settings) > [BD Internet Connection], select "Confirm". Then reload the Blu-ray movie and the PLAYSTATION 3 will prompt you if you wish to allow the disc to access BD-Live content. Choose to not access BD-Live content to see if the movie will now load.
For some reason you seem to think this is a PS3 problem. Why do you think this is a PS3 problem? If you can play PS3 games, then I will say it is not a PS3 problem, as all PS3 games are on Blu-ray, and if you were having problems playing PS3 games, then that could account for the movie not working.

Since only the movie isn't working, I am going to say you have a defective Blu-ray disc. Did you just buy this movie, or have you viewed it before using the PS3? If you have never viewed it on the PS3, then the problem lies in the disc, and you need to take it back and have it exchanged.

If you have played the disc in the PS3 before (the PS3 you are having a problem with, not a different PS3 or Blu-ray player), or you still think it is a PS3 problem, then use the "Disc Troubleshooting" support page. Normally, if a Blu-ray movie will not play, it won't play at all, and it is because the Blu-ray laser has gone out. It sounds to me that the disc is bad, but this is only going on the information you have supplied.

Here is the Disc Troubleshooting support page mentioned above:http://playstation.custhelp.com/app/answ…

**EDIT**
Sorry, I just noticed you gave a UK link. Here is the support page for the UK. You will have to do a search on the site to find the Disc Troubleshooting page for your region.http://uk.playstation.com/support/

**EDIT**
Okay, here is your Disc Troubleshooting page for the UK:http://faq.en.playstation.com/cgi-bin/sc…

Mar 27, 2010 | Sony Playstation 3 (PS3) Console

2 Answers

Games will not load,I have tried movies,and games,everything else seems to be working fine,just cant play movies or games..


Ok, if you are having problems with loading games/movies that are disc based and not ones that are in the HDD (Hard Drive) or on a usb drive (This means digital movies and games), chances are your PS3's Blue Ray drive is damaged and you will need to get a replacement. If you can't play anything even if it's Digital/HDD based or Disc based, you may have to send it in for repairs, or get a Replacement PS3.

Nov 17, 2009 | Sony Playstation 3 (PS3) Console

2 Answers

It wont play games or movies


Laser has to be bad then if its not reading brand new games or dvds. To verify this though get a can of air and gently blow it into the drive to make sure there is no specs of dirt or dust on the laser.

Now try the games and dvds again and if its still happening then the laser needs to be replaced and you can get them fairly cheap off of Ebay.

Jul 06, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

Ps3 will load disc, but game or movie will not play


send it into sony its fried i have the same problem but no money for repairs since i dont have the recept... i woulda been better off with microsoft...

Jun 27, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

Ps3 won't load games or dvd..WTF?


1.You Should Try to clean your disks 2.put one in and go to games or videos depending on what u r doing and if your ps3 detects there is a game in there press triangle on the disk icon and select play 3.if that didnt work go to http://www.Playstaton.com/Support
Hope it Helped!

Jun 04, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

WONT LOAD ANY GAMES


try playing a blu-ray movie if it wouldn't play blu-ray movies or PS 3 games you laser is bad. I you need help changing it I can email you detailed instructions.

Mar 22, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

Wont load games


Try updating the firmware version or reseting the ps3.

Nov 16, 2008 | Sony Playstation 3 (PS3) Console

1 Answer

Ps3 won't play my ps3 disks or movies


sounds like the blu ray diode is burnt.
Send it to Sony for warranty replacement

Aug 30, 2008 | Sony Playstation 3 (PS3) Console

1 Answer

Ps3 won't play my ps3 disks or movies


Usually that means that the BlueRay drive is bad. You can replace the laser module to take care of it. THey are available on eb@y for $70 or so. Or you could return it to teh store, or send it out to Sony.

Jul 22, 2008 | Sony Playstation 3 (PS3) Console

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