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ABC Full Episode Player wont play

I used to be able to watch ABCvideos (ie.LOST) the video downloads 100% but when i hit play I get the "cant find...error" page. The same happens when I open emails, but sometimes they do open??? I really would like to watch the episodes again I have been watching episodes on line up until last week. Now it's making me install a new player. When I go through the installation process, after I click run, it does nothing. Fox is doing the same thing. Their players are both from the same company, Move Networks. I've been on their website, but there is no troubleshooting area on there. Maybe someone else will have better luck. I originally put this in the wrong place in solutions. I am trying to use abc.com full episode player. I get to the website, then the full episode player and get there but when I try to pull up an episode a blank white screen comes up. I have tried numerous times and also restarted my computer but it still doesn't work. Some of the time it even freezes up my comuter. I am able to watch full episodes on other website. I don't know if there player is down, a software issue or my computer. Any ideas?

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  • dpamelar Dec 09, 2008

    Same problem... blane white screem then when I try to download the player I get a message that says "blocked"..I don't know what to do...I am disappointed because I really enjoyed watching shows on abc.com. Now I can't. I wonder if it is an abc problem and they need to fix it on their end?

  • Charlene Masterson
    Charlene Masterson Dec 09, 2008

    looking for help on this one too. my computer freezes.

  • Anonymous Dec 10, 2008

    I can get to the place where I choose an episode hit play and it just sits there

  • Anonymous Dec 10, 2008

    when i get to where you choose an episode then hit play it does nothing at all

  • ytrammnell Dec 10, 2008

    on the abc full episode player i get to the place where you choose an episode then hit play and it just sits there

  • sweetstuff19 Jan 13, 2009

    I'm having the same problem, I can open the player where it lists all the shows but when I click on an episode of one of them to watch it never does anything it just freezes with that little busy cursor going around and around again but it isn't doing anything. I even had someone try it for me on another computer and it did the same thing on their computer!

  • missee925 Jan 26, 2009

    I get the show to load, and I can choose and episode; but when I choose "standar" or "hd", I get the little white spinning circle. I've given abc feedback, and implemented their suggestions, and it still doesn't work. I'm thinking abc has a done something to the site, because I was able to watch episode 10 of greys a few weeks ago, and everysince then it has not worked for me.

  • Anonymous Feb 23, 2009

    i have the same problem!i was able to watch HD quality before!this problem started last week!I DONT knw why.i installed the lastest flash even upgraded windows. changed and upgraded internet explorer, I even cleared up temp internet files!this is not wroking! it loads and then gives me the option to choose the episode but when click on it that round curser keeps going and going!and freezes!what the hell is going on.>>I am so upset!want to watch LOST

  • Anonymous Feb 25, 2009

    I have Flash and i reinstalled the higher version and it's still not working! and i literally have the same problem as everyone else in this post.

  • tiffu Mar 10, 2009

    Same problem! Everything works fine until I get to the screen where I choose between Standard Def and HD, and no matter which one I pick, it freezes up right after with the little spinning/loading symbol. It's so frustrating!

  • Anonymous Mar 10, 2009

    After I click either HD or standard definition it freezes.

  • tsmolsky Mar 23, 2009

    I just get a blank gray screen that says error at the bottom

  • rwilson683 Mar 24, 2009

    I was able to watch ABC show until this week, now all I get when I click on the show I want is a gray screen with a yellow error on the bottom left corner.

  • euge963 Mar 29, 2009

    I have the newest flash, fresh install of vista and newest firefox. i go to any episode of any show from abc.s player and I get an error saying something about error code ad_sponsor. No matter what I do I still cannot get it to work. I reinstalled the player many times. Do you think i have to try reinstalling firefox? this is bull It should not be that difficult to watch somethig online. I mean youtube never has any problems.

    I think it is because abc has really high end adverstisements running in their player. It hosted a lays advertisement that had an interface running allowing you to click on links in addition to a vidoe playing to the left of everything. I believe it is a problem from their part. They possibly did not include an ad this week or the ad has a major problem in its code.

    Just my two cents.
    I would just wait it out. I thought one night would do but I think we have to wait something like a week.

    To speed up the process you can send feedback to ABC from the web player. Before you choose a video to play you can hit a feedback button in the upper right hand corner of the page.

    I sent an e-mail to their feedback team and recieved a generic e-mail from abc-support@movenetworks.com that didnt help me at all. It may help you. I replied to this e-mail with more information about my situation and am awaiting response.

  • usair_girl Apr 01, 2009

    I have windows Vista and I can't watch any shows on ABC or ABC family - and just tried - NBC and CBS - something is wrong. This just happened about a week ago but before that I could watch whatever I wanted. On ABC I get the ad_sponsor error and NBC I can get to the eposide but it won't let me click - ABC Family it just spins never loads - and also CBS just spins and never loads - Please help!!! as I'm on the road a lot and cant miss my shows :)

  • ls8756a May 06, 2009

    I have the same problem! I have Windows Vista, have updated to the latest versions of Firefox and IE and downloaded the lasted Flash, and Shockwave but the episodes on both ABC and NBC refuse to load. The ad videos play, everything else plays fine...the episode just doesn't load. It started happening a couple weeks ago. 

  • awood4445 May 18, 2009

    I have the same problem and have tried all the fixes and they don't work and it's getting really frustrating!!!

  • Anonymous May 19, 2009

    I get the ad_sponsor error message when trying to watch the abc shows.

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I found this on another site and it worked for me:

I have really been bothered by having to watch ABC shows online through a tunnel, which as of my most recent discovery was pointless. The problem isn’t with comcast filtering, there is some sort of problem with the ad system they have setup. Some of the ABC affiliates don’t work correctly and cause the shows to never start playing resulting in either a black screen or the waiting cursor circling round and round.
Assumming you have no other problems, open a new browser window or tab and enter the following URL.
http://fep.abc.go.com/fep/player?src=abccomjs&aff=kjif
That’s it, you should now be able to watch all the ABC.com online shows. The only difference is the &aff=kjif at the end. Enjoy.

Posted on May 16, 2009

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  • 238 Answers

Install Flash Player. If you have one, reinstall it to a higher version.

Posted on Dec 22, 2008

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Why bother using ABC's video player. It just doesn't work. It stalls screen goes black. You have watch and rewatch and rewatch their damn commercials till your about to throw up.

Posted on May 23, 2010

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vickygomar
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SOURCE: abc.com episode problems

okay try the following turn off your computer for 5 min then turn it bak on and try abc.com again some times these all it need try it and let me know if this works for U. Was this helpful? Your rating n comment if very appreciated thank you

Posted on Sep 23, 2009

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