Question about HP OfficeJet 4315 All-In-One InkJet Printer

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My printer is a hp 4315 all in one it giving the message busy and

Unable to copy fax or scan

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Hello,

I would suggest that you disconnect the usb cable from the printer. Then, if the printer was previously installed, uninstall all programs related to the printer through Add/Remove Programs in the Control Panel.

After restarting the computer with the printer still disconnected you can follow the directions below to download the latest drivers.

To download the drivers you can go here. When the page opens you will need to choose your operating system. Then, from the Drivers section I would choose the full feature driver.

Once you click that, you will see a Install Now button that will allow you to immediately install the software and/or a Download Only button that will allow you to download the file for later installation.

Either option will have a link below them that says View Directions which can be used to get step by step instructions for installation of the drivers.

Hope this helps. Please rember to rate this information.

Thanks

Posted on Jan 04, 2009

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Good Day Sir, I have a solution to your problem, hope this will help you.

"HP 4315 officejet fax failed"
solution:
  • Turn off the machine by using the ON button and then unplug the power cord from the back of the machine. After a few seconds, plug the power cord back in and turn the power on.
  • Try to send or receive a test fax.
  • If you are running the test from the Fax Setup Wizard (windows) or Fax Setup Utility(Mac), Make sure the Machine is not busy completing another task, such as receiving a fax or making a copy. Check the display for a message indicating that the machine is busy.If it is busy, wait until it is finished and in the idle state.
  • Make sure you use the phone cord that came with the machine. If you do not use the supplied phone cord to connect from the telephone wall jack to the HP All-in-One, YOU MIGHT NOT BE ABLE TO SEND OR RECEIVE faxes. then after you plug run the test again.
  • If you are using a PHONE SPLITTER, this can cause faxing problems. connect the machine directly to the telephone wall jack.
run the test again to make sure it passes and the machine is ready for faxing.

Goodluck and God bless.

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DRIVERS to suit download link

Download Manual and Setup guide HERE

Please rate solution as fixed.

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