Question about Office Equipment & Supplies
Had the same problem on my Dell Latitude running WinXP SP2, installing a HP6380.
I noticed the installer was trying to access the other network printers I had setup (the status of these printers turned into "unable to connect" in Control Panel.) These printers are on the company's network and were not accessible from the home network I was on at the moment of installation.
I then started a VPN connection to the company's network, so that the printers were all accessible. The "add device" part of the insallation then went through and the printer was setup successfully.
Posted on Jan 05, 2009
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Posted on Jan 02, 2017
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