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Posted on Sep 14, 2017
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Husqvarna topaz 20 touch screen beeps after I load embroidery file and then will not respond to touch

I am able to load the usb and select a file but when I try to view the thread color information on click the embroidery start button the touch screen beeps and then will not respond. I can not afford to take to the dealer since they want $150 to look at the machine and then additional to fix whatever is wrong with it. Please help, Is there something I can do myself

  • latisharwins
    latisharwins Jul 05, 2012

    Is there a way I can calibrate the touch panel buttons

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1 Answer

Chance Miller

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  • Husqvarna Expert 455 Answers
  • Posted on Sep 20, 2017
Chance Miller
Husqvarna Expert
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Joined: Dec 14, 2007
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These are very complicated machines. Look for a shop that will help you know it need repair. If you are not following the correct steps to get the machine to sew, it may not need a repair, but operational errors are being made? I work with a shop that will diagnose for no charge. look for a better repair shop.
Cheers,
Embroidery Services
San Diego, CA

5 Related Answers

Anonymous

  • 110 Answers
  • Posted on Jan 22, 2008

SOURCE: Will a Husqvarna #1 Plus embroidery unit work on a Husqvarna Rose machine?

I am sorry to inform you that Husqvarna # 1 embroidery unit does not fit onto the Rose machine. The terminals on the Rose is upright, while on the H # 1 it is flat. If you want to do embroidery on the Rose, you will have to purchase the embroidery unit.

Sad but true

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Anonymous

  • 64 Answers
  • Posted on Sep 24, 2008

SOURCE: Thread breakage sensor

Select in the main Futura menu Help->Machine setup Tutorial, lesson 10b, the balloon shows the proper position of the upper thread inside sensor checked area.

bargainbox

Hassy

  • 1388 Answers
  • Posted on Dec 11, 2008

SOURCE: espree embroidery machine knots up the bobbin thread

If you are using a standard top tension of 4 or 5 and this problem has developed over time, the most likely cause is lint deposited between the tension disks....... if the top tension is loose, or in the tension spring of the bobbin case if the bottom tension is having troubles. In either case you need to remove the lint...... 
Raise the presser foot and with a length of scrap fabric, use an action like flossing your teeth to get between the top tension disks......in extreme cases a probe (old needle) may be used very gently to remove thread and lint, but be VERY careful not to scratch the polished surfaces. 
I have also written a tutorial on tension balance which may be of further assistance, particularly for bobbin tension issues: 

Please TRY the solution BEFORE giving your considered rating.

Ensure that all is clean and free of lint and jams, this is the most likely cause....now for tension troubleshooting .......

This solution is for tension problems...if you cannot form any sort of stitch, the issue is quite different, so please let me know if you need a different problem solved.....

It is quite long, but just work through each section in order.
The "knotting up" can reveal a lot. If you have loose threads on one side or the other, the tension on the opposite side will be the culprit.

QUICK SUMMARY FIRST:
Ensure sharp new needle, 
Thread guides and Bobbin are Clean & Clear of lint
Set Top Tesion to 4 ....then....
Balance Bobbin to suit.

TOP THREAD TENSION:
If the looping threads are on the underside as you sew, it is the top tension. Top tension ought to be between 4 & 6 (this variation to allow for the different weights of fabric in your 
projects). 

IS YOUR NEEDLE SHARP ?
If you are using a needle that has seen quite a deal of work, or you suspect it may be blunt, change it for a new one !

TOP TENSION & GUIDES:
Make sure that when you thread the machine the presser foot is up so the thread goes between the discs and not to one side, top tension between 4 and 6, and that you have threaded through all the guides, including the last one, usually on the needle arm, just above the needle clamp.

It may be there is lint trapped between the discs, this will keep them slightly apart and reduce the actual tension, sometimes dramatically.

If tensions appear correct, and the thread is definitely in the channel between the discs, but still too loose and looping, try raising presser foot and remove your thread.

Now, with a 2" (50mm) wide strip piece of fabric 8 - 10" (20 - 25cm) moistened with methylated or denatured spirit, gently insert the fabric strip and clean between the discs with 
a see saw / to and fro action.

In the worst cases, gentle use of a needle to pick & remove the jam may be necessary, but be very gentle and make sure the tension is set at Zero and the presser foot is raised, (to 
disengage tension plates).... do not gouge or score the plates, they need a polished surface to work correctly.

BOBBIN TENSION:
Far less common, but if the loose threads are on the top, it is bobbin tension that is loose, it too may have lint in the spring and be giving a "false" tension. 

I would not recommend fiddling with bobbin tension without good reason, it may end up with missing small screws and spring pieces, however, you can take the needle plate off to clean 
the hook race area (where bobbin case sits) 

...this is just good housekeeping, my wife does this every time she replaces the bobbin....

just take it out and clean the bobbin case and the fixed metal hook race with a small brush to remove lint. If there is a significant amount of lint, use a vacuum and small brush to get the worst.

Then wipe all this area with a cloth or cotton bud (Q tip) moistened (not soaked) with methylated spirit, especially if there appears to be fine dirty deposits....oil and lint combine to conspire against you.

If it seems likely that you ......really ....do .....actually .....need .....to adjust the bobbin case, first check there is no lint trapped in the metal spring where the thread is tensioned. 

TOP LOADER:
Drop-in Bobbin case will look similar to this image with the tension screw in the middle of the metalwork....

4c76dc1.jpg ...the other screw at one end is holding it all together, so beware....it is not a tragedy to undo the whole lot and clean it, but very gingerly and lay the bits out in sequence and orientation, or you risk tearing your hair out !

FRONT LOADER:
....this is a bobbin case from a front loading machine and works in a very similar fashion to the top loader with drop in bobbin, again, if you dismantle it, take care so you can put it all 
back properly.
165ca5c.jpg FINISHING UP
GETTING THE BALANCE RIGHT:
When you are certain there's no trapped lint in top tension or bobbin, set the top tension to 4 and the bobbin tension to a point where you just begin to feel resistance.

Try using good quality thread of contrasting colours so you can more easily spot the changes.

Set your zigzag to one width less than maximum (eg. 5 of 6 ...or... 4 of 5 etc) and sew a sample for a few inches and check the result.... adjust the bobbin tension screw very little at 
a time, perhaps 1/16 of a turn.

You may find you are playing with this balance for some little while and if you are putting the needleplate on and off each time begin to think it cannot be correct to do this.....BUT....it is, 
and eventually, you do get a "feel" for the correct tension and then it happens quite quickly.....as a user you won't be doing it very often unless there is lint built up (or are there small hands at work around the house !?!?!)

OTHER ISSUES:
If you live near the ocean as we do, salt air can play havoc with metalwork inside and out, so to help minimise this, keep a few small packets of dessicant (silica gel) in your machine 
case....no case ? then make some sort of cover ! 

Same applies in any damp or humid environment, keep your machine dry and dust free.

Budget for a proper full service every couple of years (more often if heavily used) and if you don't use your machine for a few years, be aware that old oil will dry out and combining with 
dust and form a "clag" like glue (another reason for some sort of cover, even a teatowel !)

FINALLY, A WORD ON THREAD:
If it is worth spending the time, energy and money on making something that you would like to give lasting enjoyment......use quality thread, .......it may seem to cost a little more at the 
time, but the results, ease of use and added longevity will be worth the extra, and as a bonus, your tension troubles may be fewer and further between, because there is a more consistent diameter with good thread, and less compensating to be done by your tension plates and less thread breaks !
 
 
 

www.bargainbox.com.au 

Anonymous

  • 1 Answer
  • Posted on Apr 29, 2009

SOURCE: Singer Ce-150 Error 19

The top little circle you think you're supposed to wrap your string around - the one that you wrap the thread around to fill the bobbin -- thats not what you're supposed to wrap it around. Im an idiot, and thats what I was using. My friend Amanda showed me what I did wrong.. LOL

deborahcha

  • 371 Answers
  • Posted on Sep 25, 2009

SOURCE: HUSQVARNA TOPAZ 20 SAYS TO ENTER CORRECT HOOP. THE

Your embroidery unit needs to be re-calibrated. Check your user manual to determine if that's something you can do. Otherwise, you'll need to have an authorized Husqvarna Viking dealer do the calibration and make sure the hoop sensor is working via the service menu. You can find authorized dealers close to you at the Husqvarna Viking website - http://www.husqvarnaviking.com/us Good luck.

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Related Questions:

0helpful
1answer

What system is on my viking topaz 40 the husqvarna system 5 or system VIP?

Hello
The Husqvarna Topaz 40 can use many embroidery file formats as being shown in this Husqvarna YouTube video: https://www.youtube.com/watch?v=bFMzwLg8emQ
Also refer to your manual page 9:2 which can be downloaded for free at: https://www.youtube.com/watch?v=bFMzwLg8emQ

Happy Stitching
Sewingirl/
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How do i remove the embroidery unit from the topaz 40

Do you mean the Husqvarna Designer Topaz 40? If so, first make sure that the unit is in Park. You need the sewing machine on to do this. Select the Park Position on the Embroidery Stitch-Out menu. This screen is accessed after you choose a design and press Go (at the bottom of the touch screen on the left). Then press the release button on the bottom of the left hand side of the embroidery unit.

The directions to remove the embroidery unit are in the manual on page 6:3 (page 69 of the PDF). The manual is available from the product page: http://www.husqvarnaviking.com/en-US/Machines/DESIGNER-TOPAZ-40 . Scroll down and look on the left side of the page. The direct link to the manual is http://www.husqvarnaviking.com/SiteMedia/Products/Machines/DESIGNER-TOPAZ-40/Manual/Topaz40-manual-EN.pdf .

I hope this helps.

Cindy Wells
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Husqvarna sewing machine freezes and stops sewing

Is it a mechanical machine or computerized? If mechanical, it could need a good cleaning and oiling. Mechanical machines need to be oiled, and if not, the old oil solidifies and prevents the mechanical parts from moving.
0helpful
1answer

How do i restore designer pape only letter page is showing on screen have husqvarna designer 1 with 4d embroidery extra

I'm not sure I understand the problem exactly. It sounds like you touch pad is not responding properly. Did you notice before this happened that you needed to touch the screen not exactly where the button on the screen comes up. If that is the issue your best bet is to have a husqvarna Viking tech and have the touch screen calibrated.
0helpful
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Transferring DVD designs to USB stick for my Husqvarna Designer 1

First you need your 4D software installed on your computer (or which ever version you are using). Insert the DVD into your drive. Then open your embroidery program and then click File and Open. When the new window opens, search for your DVD drive then find the embroidery you want and click Open. The embroidery yoiu chose should open in your embroidery program with the hoop displayed on the screen. Then save the embroidery under a new name in your embroidery design folder on your computer. Then insert your USB into your computer, Open Disk Manager and Read your USB. Then click on one of the empty squares and then click File then Open. In the new window find the embroidery file you saved under a new name on your computer and choose it. It should show up in the empty square you clicked on. Then Write to your USB. Now you are ready to move your USB to your machine and the embroidery should be there. Hope this helps. Good luck.
4helpful
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I just bought a used Designer 1 ESS machine and I do not know how to use the dongle

You don't need a dongle for the sewing machine. You either have a dongle for the computer embroidery software in which case it goes in your computer when you've installed the software, or you have a USB stick that has the Husqvarna designs on it.

What colour is it? The USB sticks are blue, the 3D software dongles are red. Only problem is, I think the 4D software dongles are blue too!! My Husqvarna Designer 1 USB embroidery stick (blue) has "USB Embroidery Stick" written on it - have a look for that. The dongle will have Hasp or something like that written on it.

If you are pretty sure it is a USB stick, put it in your machine and turn it on. Then touch the disk/stick icon on the lower right hand side of the screen. Your machine should start to read the stick and you will get a pop-up menu where you can choose from the folders on the stick. If you don't, go into the PROG screen. Touch MENU, touch the disk/stick icon and see if the embroidery files on the stick come up then. Each machine came with a set of designs called Embroidery Disk 100 and three alphabets - Palace Script, Kaligraphia and Clarendon. These should all be on the USB stick.

In the event that it is a dongle you have, but not the software, you need to contact the person from whom you purchased the machine.

You can download the Husqvarna designs from the Husqvarna website, but you will need a Husqvarna formatted USB stick to do this. Therefore, you do need software on your computer. There are some low-cost alternatives to the Husqvarna software - Embird and Sew What come to mind. However, a Husqvarna program called 3D Disk Manager USB came with every USB Designer 1 machine, so you should have got that when you purchased the machine. This will be enough for you to load designs from the HV website and from other websites where you purchase designs.
0helpful
1answer

Embroidery stick

Four questions:
What model Husqvarna sewing machine are you using?
Are you using a Husqvarna formatted USB stick?
Is the embroidery unit attached when you put in the stick?
Is your machine using the latest version of its software?

I might be able to give some more specific help once I know the answers to the above.
Pamsquilt
0helpful
1answer

Embroidery unit

Do you have a hoop already on when you first re-calibrate the embroidery arm? You need the embroidery arm ONLY when you first turn on. Don't put the hoop on until you are ready to start embroidering. If this is not the problem, try re-loading the machine operating system. If you did not save your floppy or USB file, go to Husqvarna website and download the latest one, and re-load it. (Be sure to select the correct file for your particular machine i.e. floppy or USB.)
Pamsquilt
3helpful
3answers

Embroidery stick

You need the USB Manager software to view the files. Have a look at all the software that were supplied with the machine. Load the embroidery software on your laptop and then open the USB manager.

When it opens it will show a light blue screen and grey icons to the left. Click in "disk", then click on "read disk" and you should be able to see your designs. The grey icons will turn orange were designs are stored, and the grey ones indicate empty space for more designs.

Enjoy your fantastic machine
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