Question about LeapFrog Leapster Electronic Book: Spider-Man (30425) for PC, Mac

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Brand new leapster no picture has sound but display is blank

Just opened new Leapster worked fine but now after about 30 minutes of use the display is just white no picture at all Help!!!!!

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  • Anonymous Dec 23, 2008

    I have sound but the display is black

  • Anonymous Dec 25, 2008

    New, sound is on but no picture. And the Leapfrog site is down... Nice

  • Anonymous Jan 10, 2009

    my son put about 5 hours on a brand new unit before the screen went dark. new batteries did not help.

  • tmedwid Mar 26, 2009

    Exact same problem, anyone know how to fix?

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  • 8 Answers

Calling LeapFrog right now for the same problem.

First, they suggested cleaning the battery contacts.
Now they're stepping us through recalibrating the screen.
Now they're asking where and when we purchased it.

Answer - take it back to the store.

Leapfrog gave us the only solution to return and get a new one since we did have the receipt.

Posted on Dec 25, 2008

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