At times when the pump runs, water leaks from the rubber grommet/seal at the top through which 2 electric lines pass through. It seems as though the water level inside the box is rising too high. Could it be in the float/ballast adjustment that monitors the water level inside?
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Sounds like you have a defective faucet. I'm guessing this is a new faucet and there shouldn't be any water leaking from between the faucet and the counter top. All the fitting above the counter top are factory fittings.
The only possibility I can think of is that if you didn't use a back up wrench when you installed it and you twisted the factory installed lines too far while tightening the water supply line to the faucet, you could have broken a weld on the faucets supply line where it is connected inside the faucet.
Sounds like there might simply be old soap caked on the inside of the dispenser head and feed tube. Best thing to do is have a sink filled with HOT water and just put the head portion in there to soak for a while. This should loosen the old soap enough to either dissolve or at least get it moving again. You can also take what soap is still in the dispenser out and put in another container, taking time to rinse the container with hot water as well and then filling it with hot water as well to test the pump action of the head, again using this action to help clean the insides of the pump. Short of this doing the trick, it may just be time for a new one. Good luck.
No diagram available, but I should be able to walk you through the process easy enough. First, make sure your water is off and you have relieved the existing pressure by opening a nearby faucet until the water stops running. Then remove the handle. Under the handle there will be a nut that can be removed with an adjustable crescent wrench or water pump pliers (if you use the pliers be careful not to mar the surface.) Make note of which way the stopper for the handle is sitting, this is the raised piece of plastic on top of the stem. Then after the nut is removed, you can use some pliers to grab the center of the stem and pull straight out. Once the stem is out, inside the faucet you will see the seat (the rubber piece) sitting down in a little hole and under that a spring. These two pieces are typically the culprit for the leaking faucet so make sure you replace these as well or the faucet will continue leaking. Then working in reverse order, put the new items back in place and then before tightening the handle in place, turn the water back on and check for leaks at the handle as well as the spout. If you have any leaks, tighten the nut at the handle if that is what is leaking, or turn off the water and start the process again to reposition the seat and spring. Good luck, you can do it.
When diagnosing faucets, I always start at the discharge end. Remove the aerator and try to run the water. If you get water flow, then the aerator is clogged with some junk. If not, take apart the faucet ball again and make sure the rubber seats are seated correctly. Reassemble the handle and try to turn on the water. If that does not restore flow, remove the handle and carefully turn on the shut off valves below the sink to check for flow. Get the idea?
remove the waste fitting and clean off all the putty. Using a clear or white silicon put some under the waste fitting collar then insert it into the basin hole. Next put the washer and nut on and wind it up to about 1/2" from the basin. Using the silicon again put plenty on between the washer and basin ensuring complete coverage of the waste circumference. Hand tighten the nut until silicon pushes out from the sides of the joint. Finally tighten about 1/2 turn using water pump pliers.
Wipe off all excess silicon.
You can tighten a little more if the waste fitting is all metal but i'm guessing its plastic and it is possibly being overtightened.
I have the same problem after just about 6 months of use. I have checked to make sure it's full of soap, before you ask...I've run hot water through it while pumping and had success in pumping just water out. Then when back in the soap, nothing happens. Soap comes up about half way into the tube and sits. I now use it as a soap dispenser, dip stick style.
dependent on the type of faucet, you need to replace (a) the washers, (b.) the spring and seals or (c.) the gasket. They all serve the same purpose. 1. turn off the water supply to the faucet. 2. double handle? (a)remove the center cap (b) then remove the screw holding the handle down (c)next unscrew the valve stem retaining nut (normally it is the one right above the faucet body). (d) pull the valve stem out, if there is a small rubber piece held down by screw remove the screw, replace the washer. if there is a rubber gasket wrapped around the stem, remove and replace it, if nothing is on the stem look into the faucet body you should see 1 or 2 small rubber pieces these are the seals the springs are right below the seals. Remove and replace springs and seals. 3. single handle? remove the handle retaining screw, normally covered by hot/cold indicator symbol, unscrew valve stem retaining nut, pull the valve stem and replace either the gasket or springs and seals.