Question about Samsung SCX 4521F All-In-One Laser Printer

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Scanner not working

I have installed the ScanThru driver on my computer (IMac with OS X, 10.4.8) but I am unable to scan directly. There is no icon on the desktop, dock, or applications. I am able to import the scanned image with Microsoft Power Point (Office 2004 for Mac) only. How can i scan an image and save it to the hard drive without opening another application?

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  • Anonymous Dec 09, 2007

    I followed the recomended procedures and, with my mac with leopard, it is not possible to scan nothing at all. What does it mean  Mac Compatible?



  • Gerry Lamarche Dec 19, 2007

    I have found, since posting the problem, there is an application called 'Image Capture.app', which is able to scan and save to your hard drive in various formats via the Samsung scanner. Not sure how this application got there, but regardless, its in my Applications folder now. You can also capture scanned images in Office 2004 (for Imac) in the 'Insert', 'Picture', 'Scanner' tabs. It has worked very well since I found the magic 'buttons'. Let me know if you need more help to find the app and usage 'buttons'.

    Gerry

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Reinstal the drivers

Posted on Dec 18, 2007

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No solution, but the same problem with my iMac. Followed all installation instructions but nothing appears as the manual instructed. Called Samsung's HELP humber and was told, very **** , that they cannot provide support for a Mac. Really? Why does Samsung claim the SCX-4521 is "totally compatible" with Mac? Either change their claim or get somebody on the desk who has a solution!

Posted on Jul 03, 2007

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My epson perfection scanner doesn't work since i upgraded my iMac to OSX.10.8


Make sure you have installed the scanner drivers bcos sometimes it only installs printer drivers. I suggest you install the scanner drivers again. Make sure the scanner is turned in first b4 computer.

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I have installed HP PHoto and Imaging Softward for ScanJet 3570c 48 bit. Everytime I try to click on icons on the scanner, my computer shows an error message that there is a problem with connecting to the...


Does the same error occur if you launch a scan from the computer? What OS do you have? Vista only has a basic driver available and does not support the scanner buttons. (You can launch the scans from a number of options: third-party software, Windows Fax and Scan (new scan), Microsoft Paint (File > Import from Scanner or Camera > New Scan) and Windows Photo Gallery.)

If the error occurs when you launch the scan from the computer, try a new data cable and different USB ports. Try a direct USB connection if you use a hub. Then check your USB ports and the drivers for the USB. (For Windows, look in the Device Manager. Start > Control Panel > System > Device Manager (exact directions will depend on the OS).

The HP Photo and Imaging software requires you to set the default scan destinations in the software before you can use the buttons on the scanner (for those OS/driver versions that support the feature). Always open the software and scan from the computer to see what the defaults will be. Each version of HP's imaging software set up these buttons differently; the help option is useful. Try Scan > Scan settings to find where to set the color and black & white destinations.

I hope this helps. If you add a comment with your OS and whether the computer can launch a scan, I'll provide additional help if I can.

Cindy Wells
(who inherited a scanner when a USB hub failure aggravated the original user into buying a new scanner thinking it was a scanner problem.)

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1 Answer

How do I scan a document?


Do you have the full software installed or just the basic driver from Canon? What OS are you using? http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mp_series/pixma_mp240#DriversAndSoftware has the software and drivers. If you installed the OS driver, you should uninstall that, disconnect the data cable and then install the driver from Canon. The generic OS driver usually only runs the printer.

Place the document face down on the scanner glass or face up if you have an ADF. Check that the all-in-one and the computer have good bi-directional communication. (Direct USB connection (if you are using that), replace cables if the printer works but not the scanner and the Canon software is installed.)

If you are using the Canon software, you need to set up the destinations for the buttons and have the monitoring software running. Thus start scanning from the computer at first. Launch MP Navigator and then click on the type of document you want to scan. Find the resolution and contrast that works for you. Use these in setting the button defaults (see the manual from Canon). Then click Scan.

Alternately, with Windows XP, Vista and Win7, you can scan with software that came with the OS. Paint is available on all of these OS versions (File > Import from camera scanner > from scanner). Vista includes PhotoGallery which works like Paint (this can be downloaded for XP and Win7). Vista and Win7 also can scan with Windows Fax and Scan (New Scan).

When you have the MP Navigator properly set up, you will be able to launch a scan from the printer. Press the Scan button and the software will launch.

I hope this helps.

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1 Answer

Printer says no scan options but its an all one


Hi! My name is Mace and I'm here to help.

Scan options will not be available if you failed to install the scanner driver in your computer.

How do you know if the driver for scanner is not installed? Connect your printer directly to your computer. Meaning, it is locally connected and not on network. Assuming you are using a Windows OS, on Control Panel double click Scanners & Cameras icon. See if your unit is listed. If your unit was not there, then it means that the driver was not installed.

I do suggest you run again the cd installer that comes with your printer all in one to install the driver for scanner.

I hope this answer will help you. Post back if you still have some questions.
Thank you for using Fixya.

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2 Answers

How do i scan documents onto my comp


It depends a bit on the software you have installed (OS, etc). If you installed the full-featured software before connecting the all-in-one to your computer, you can scan immediately from the computer. For Windows, open the HP Solution Center (by double-clicking on the icon or Start > All Programs > HP folder > HP Solution Center). Put your document to be scanned face down on the scanner glass and close the lid (ADF pages go face up, top edge first). Click the tab in the Solution Center for your HP product (if you have more than one) and click Scan Picture or Scan Document as appropriate. Set the scanner settings in the pop-up window if needed. Click Scan to start the scan. To use the buttons on the scanner, you need to set the destinations for the buttons in the HP Solution Center (Scan to destination for example) and have the HP monitor running on your computer (this listens to the buttons).

Scanners work with bi-directional communication so USB hubs, print servers or bad cables can result in the printer functions working but not the scanner.

If you install the generic OS driver (by connecting the all in one to the computer before installing the software), the printer will work but the scanner will functions will be limited (the scanner buttons will not work but other functions will depend on the OS). Windows XP can acquire scans in Paint (File > From Camera or Scanner). Windows Vista and Win7 add Windows Fax and Scan which will also acquire scans (not in all versions of Vista). Vista also can acquire scans with Windows Photo Gallery.

The printer works similarly with the Mac OS but hte names may be different.

I hope this helps.

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You would need to download the software for your printer again and then install it on your computer. You can download it from here. Once it is installed, look for the scanner icon or HP Director which would have scanner icon.

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&dlc=en&cc=us&product=1153481

Download the first link from the list.

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