Question about Creative Labs ZEN V Plus MP3 Player

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Stuck in recovery mode and firmware problem

Has a firmware problem

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  • phillipsgang Dec 16, 2008

    I have the same problem plus all of my music is gone

  • younggun88 Jan 04, 2009

    my zen is stuck in recovery mode and it says that i have a firmware problem

  • love javier Jan 22, 2009

    stuck in recovery mode and wont do anything else wont play music or let me put music in it

  • celiaa Jan 23, 2009

    My creative ven v plus 4gb is stuck in recovery mode i have tried the reset button but it doesnt work

  • jendwb Jan 24, 2009

    I turned on my Creative Zen V Plus MP3 player this morning and received a message, recovery mode with the following options: clean up, format all, reload firmware, reboot. Tried clean up and reboot with no results.

    Did not try other two options because all data would be lost.


  • asheboo07 Jan 26, 2009

    my zen music player is stuck in recovery mode and i tried cleaning rebooting and formatting and nothing worked

  • Anonymous Feb 03, 2009

    firmware problem

  • Anonymous Feb 10, 2009

    got stuck in recovery mode while recharging. it would not respond. it would not recharge so went completely dead. no response!!!


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My zen is stuck in recovery mode

Posted on Jan 22, 2009

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What can i do if stuck with recovery mode ? i had done reboot , format , clean up and reload firmware but it doesnt worked at all . does it cannot be fix anymore ?

what can i do if stuck with recovery mode ? i had done reboot , format , clean up and reload firmware but it doesnt worked at all . does it cannot be fix anymore ?

Jul 08, 2012 | Creative Labs Zen Micro MP3 Player

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Stuck in recovery mode

Sounds like the actual firmware is corrupted. You might try loading the firmware on the Recovery Mode by using the firmware upgrade available at Creative's website.

Hope this helps

Chris (ziraffa)

Jan 09, 2009 | Creative Labs ZEN V Plus MP3 Player

3 Answers

Stuck in recovery mode and firmware problems

My Creative Zen mp3 player is stuck on Recovery mode , and keeps on saying filmware problem. I have tried to reset, push power button down and push play button at the same time. I also tried Clean-Up Format and reload filmware.

Nothing has worked, and I am about to throw it out the window.

Please if you can help me.

Thank You

Oct 15, 2008 | Toshiba Gigabeat S30 MP3 Player

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Stuck in recovery mode, firmware problem

i have the same problem of recovery mode. can you help me please

Jul 12, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Recovery mode

to reset this player -- take out the battery and put back again.
In the recovery mode do the following: format the HD, clean the firmware. If those two go smoothly, go to and download the firmware, connect player to PC(still in recovery mode) and run the downloaded firmware.

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Have you tried to load the firmware? First you'll need to download the firmware to your PC from Creative's website: Click here. After you've downloaded it, connect your Zen via USB to your PC and open the firmware icon, then click "Upgrade."

For more detailed instructions on how to troubleshoot your Zen, click here

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