Question about HP Officejet 6310 All-In-One InkJet Printer

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I can't install my HP 6310 to my computer. It goes just so far, and then hangs forever and doesn't install. Does my USB port need to be updated?

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  • father_tom Dec 26, 2008

    I've been searching for an answer to an issue that is nearly identical.

    1. Using the drivers provided on the disk or downloaded does not matter in my experience.

    The symptoms:

    Stick disk in or install from downloaded files.

    - The install starts but is extremely slow. It goes into the 2nd step of 4 saying "Overall Progress - Preparing to Install (Step 2/4) 94%"

    My computer laptop has been running for 4 days and its' at 94% which is beyond ridiculous.

    Computer Specs:

    Dell D620 dual core processor

    160 or 180 gig drive

    4 gig ram.

    the other symptom is the speed at which the driver says it is operating at as it is "Searching for installed applications" ranges between 2KBps and 9KBps.

    I just don't understand it.

  • axiagramps Jan 03, 2009

    I have the same issue as Fr. Tom. I have Dell D620, the HP software load disc just hangs. I have tried dis abling firewalls to no avail. Also direct download from HP website seems to just start the same ridiculous slow process.

  • father_tom May 11, 2010

    1. I installed the drivers for the printer a while back, and it didn't take this long, but now I am trying to install the entire software package for the 6310 Officejet All-in-One so I can use the scanner and other picture software, namely the scanner.

    Frankly I'm loath to stop the install process after 4 days with the suspicion that it's going to take longer if I abort it now.


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Try removing the printer (i.e. disconnecting the usb or network cable), then uninstalling the drivers in Device Manager (ignore any warnings about being unable to use the device, etc). Next, remove the logical printer icon from My Printers.
Then try a fresh install following the instructions precisely and in the correct order and see if that helps.
Is this hooked up to the network or usb? Did you install it with usb first and now trying to change to network cable?
Good luck.

Posted on Jan 23, 2009

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Have you connect it prior to installation? Is the Setup Disk is new and have you checked it if not worn out with any scratch on it. Check also if you get any error message of missing file in it.
If the CD is culprit, Go Online to download the Software and Driver for your Printer.
For more info check out my Tips posted on FixYa: Driver and Installation problem?

Posted on Dec 07, 2008

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