Question about HP Officejet 6310 All-In-One InkJet Printer
Try removing the printer (i.e. disconnecting the usb or network cable), then uninstalling the drivers in Device Manager (ignore any warnings about being unable to use the device, etc). Next, remove the logical printer icon from My Printers.
Then try a fresh install following the instructions precisely and in the correct order and see if that helps.
Is this hooked up to the network or usb? Did you install it with usb first and now trying to change to network cable?
Posted on Jan 23, 2009
Have you connect it prior to installation? Is the Setup Disk is new and have you checked it if not worn out with any scratch on it. Check also if you get any error message of missing file in it.
If the CD is culprit, Go Online to download the Software and Driver for your Printer.
For more info check out my Tips posted on FixYa: Driver and Installation problem?
Posted on Dec 07, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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