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I have a DDV9558 that I have had for several years then one day I lost the volume can you tell me were to take it to get service

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Maybe there`s a problem with it because it very old

Posted on Dec 07, 2008

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I need warranty for portable dvd player from walmar

As far as I can tell this product hasn't been sold in years. If you bought it new and recently ask Walmart for warranty info. It would have had a 90 day or 1 year warranty when new.

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No sound

ok! maybe you have lost contact at the front panel board! they can re solder the lost contact! and try to re solder the variable resistor or the volume control! and clean the volume control!

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My screen has gone white and we always kapt the movie layer inside the house. I am very sad I will be traeling in 2 days and was planning on using it for my 6 year old and 2 days ago it just went white...

Hi, i dont know why radio shack would ask you to call us as we are just a help web site that offers help to people who have problems with the equipment, we dont fix them and we cant sell you parts all we can do is tell you what your problem is and what you need to do to get the problem solved.

so i can tell you your problem and what is wrong with it and how it needs fixing but dont sell the parts so this is something you would need to do.

Now your problem is that the thin ribbon that connects the screen to the circuit board is damaged, what happens is that when you open and close the screen this ribbon moves so it keeps the connection but inside this ribbon their is several thin copper wires and over time these become brittle and break and this is whats happened to your player.
this problem is very common and even more so with mobile phones that flip or slide, so what you need to do to get this working again is to get this thin ribbon replaced, its not an expensive part to replace and wont take long to replace but your going to have to take it into your nearest computer shop to have them replace this part for you.

they can get the part for you and should be able to fix it same day for a fee.

im sorry their is no easy fix for your problem but without getting this data ribbon replaced it will never work, the ribbon itself will cost next to nothing to buy and wont cost much to get it fitted so if you want to get it fixed then go to your nearest computer repair shop, look in your phone book for this and give them a call and tell them you need to get the ribbon replaced from the screen to the circuit board and ask them how much it will cost.

i hope that has been a little help to you, you could try calling radio shack back and tell them you have spoken with me and i have told you that the problem is with the data ribbon from the screen to the circuit board tell them i have told you that this needs replacing and then that will solve your problem and just see what they say.

other than that take it to your nearest computer repair shop and ask them to repair it for you.

good luck let me know how you get on or if you need further assistance ok

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My vcr will not recognise the year 2010 it goes back to 1990 so I can no longer use the timer to record when I am not there.

All depending on when your unit was manufactured, it might not support the year 2010. You will have to upgrade to a new VCR or DVD player to use the timer record function. Good luck to you!

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Durabrand portable DVD players are no longer supported by Wal Mart because the manufacturer of the DVD players went out of business last year. has several complaints about the product line. WalMart has been replacing the units for exchange.

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Service plan

Greetings sisystem,

As long as you are within your return period of 30 days on the product, you can call 1-888-BestBuy™ and ask for the Consumer Relations Department. Once there, please tell the person who answers the phone you would like to purchase a "walkaway" service plan on your unit. There is a 2 year and a 4 year option! The representative should be able to process your sale for the service plan as long as you have a major credit card. It can even be placed on your Best Buy™ card!

I hope this helps!

Thank you,

Go Ahead. Use Us.

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I SYMPATHIZE WITH YOU ,went thru the same thing , my problem was the battery replacement ,ever since I got this unit (dec. 05 ) from ebay , theres being a manufacture defect on the battery , it wont recharge , well maybe only for 3 min. then its LOW BATTERY on screen . call cuatomer service for a year , and they keep telling me BATTERY is on back order , at the end of the year they got concern and got my information and promise they will call as soon as a new battery is available.
WELL?? its already april 2008 , still waiting , and I gave up , still use my PROTRON , at home and car . ITS A GREAT UNIT , but lousy CUSTOMER SERVICE ,THEY JUST DONT CARE , THE JUST GIVING YOU THE RUN AROUND .

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We had the same problem. Since ours was off warranty, I took the back off (several small screws) and lubricated with some fine oil the track (two silver rods about three inches long) upon which the lens slides back and forth. It can be tricky to get it apart and back together again. I also manually slid the lens carrier so that it was in the middle, partway away from the center spindle. Now ours works fine. I think the problem was that the lens carrier doesn't slide very well or gets stuck on the track rods.

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Dvd audio quieter than vcr audio

There may be an audio adjustment in the dvd player that wasenr set up at the factory correctly. depending on how old the unit is I would contact the manufacturer and see if its under the factory warranty as you DO NOT wanna go inside and start turning controls as this will or could throw the entire alighnment out of the dvd player. I(f theres no warrantee then you could ask them if theres an audio output adj and what the pot # was. Or else your gonna need to get a service manual and throw ya back a few bucks. But my guess is that if you bug the service guys enough they will tell you where the adjustment is. Good luck

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