Question about SanDisk Sansa e250 MP3 Player

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Reset all not working

Ok 1st i lost the manual booklet 2nd my mp3 does not let me lessen to music cuz it said i have to renew my license (i have rhapsody) i did but still no music and it keeps say the same thing to renew the fanilly we just diced to reset all but wen i press reset all nothing happens!? every thing is the same as it was!? so now we think theres another way to press it to make it work example holding the button next and the senter one... I Just Need To Find Out How To Make The Reset all button work p.s. just in case you dident know i have sansa e250

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Re: reset all not working

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 26, 2008

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When I try to listen to music on my mp3 player it always says synchronize to continue your musc subscription.

You've got music with DRM that requires regular key resets. You'll have to sync with a server to renew the licensing.

Jul 05, 2011 | SanDisk Sansa e250 MP3 Player

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My craig mp4 wont let me play my music cuz it say i dont have a license what doest that means

The music file you loaded into your MP4 player is missing the license file. This usually occurs if you've download the song from iTunes - therefore you need to use iTunes to transfer that song to the player. Does it work with an iPod?

Oct 25, 2010 | Craig CMP168C MP3 Player

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Not working

The license on the songs has expired, and that's the problem with DRM-protected WMA's. You will need to renew the license through the music service from which you downloaded the songs. If your subscription has lapsed, you will need to renew it. Then, you'll have to delete the songs on your Walkman, and reload them once you have updated the license.

If you only download and transfer files in mp3 format you will never have this problem, and you can keep the songs forever.

-Tha Mp3 Doctor

Mar 06, 2009 | Sony NW-E405 MP3 Player

1 Answer

How do i synchronize my subscribtion

I'm not sure what's the subscription service to which you are subscribed. However I've given you the steps below. Try whatever suits for you.
This error typically occurs when the DRM licensed files have expired. 

SOLUTION 1 - Songs ripped from an audio CD 
If the songs were ripped from a CD using Windows Media Player, modify the Rip Music settings

SOLUTION 2 - Songs downloaded from music subscription service 
If the songs were downloaded from a music subscription service (e.g., Napster, Rhapsody, Best Buy music store, etc.), follow these steps:  
1. Make sure that your account subscription is updated and active. 
2. Put the device in MTP mode and connect to the computer, then log in to your music subscription account. 
3. Renew the licenses of your tracks 
For Rhapsody: 
On the Rhapsody console, right-click on your device and select License 

1. Check the date & time on your PC & on your mp3 player. They should be one and the same. 2. You need to synchronize your device with rhapsody once in every 30 days. It's a must. Failing to do so, you will not be able to play music in your mp3 player. Here are a few a steps to synchronize your device with rhapsody: 1.Open Rhapsody / Best Buy Digital Music Store and sign in 2.Connect your mp3 player to the computer 3.Go to My Account --> Update Track Licenses 4.Transfer a track to your device 5.Disconnect your device and enjoy music on the go!
3. Here is a link to get the Sansa Firmware updater to update the firmware for your device automatically: 
4. Click on this links if you are asked to synchronize your device with rhapsody? 

For others: 
Contact music subscriber for instructions on how to renew as they vary.

SOLUTION 3 - Rename the Windows DRM folder 

NOTE:  The Windows DRM (Digital Rights Management) folder contains licenses for secure media files such as your subscription tracks. 

STEP 1 - Edit the folder options of the PC to show the hidden files      
Windows XP: 
1. Double-click My Computer
2. On the Menu bar, click Tools > Folder Options, and then click the View tab. 
3. Under Hidden files and Folder, click to select Show hidden files and folders
4. Under Hidden files and Folder, click to clear Hide protected operating system files (Recommended) check box. 
5. Click Apply, and then OK

Windows Vista: 
1. Double-click Computer
2. Click the Organize button at the upper left corner. 
3. Click Folder and Search options. 
4. Click the View tab and select Show hidden files and folders
5. Click to clear the Hide protected operating system files check box. 
6. Click Apply, and then OK

STEP 2 - Rename the DRM folder 
1. Double-click My Computer > C: > Documents and Settings > All Users
2. Right-click the DRM folder and select Rename
3. Rename this as OLDDRM
4. Run the subscription service program you are using and renew the licenses to recreate the DRM folder with new licenses. 

STEP 3 - Synchronize your device once more on MTP mode 

SOLUTION 4 -  Format the player under Windows Media Player

Jan 30, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

Need drm license

The DRM license can only be renewed by renewing your subscription to the music service that you got the file from.  Mp3 file format is DRM-free, and hence problem-free. WMA files have the DRM issue.

Sep 13, 2008 | MP3 & Digital Media Players

1 Answer

'Problem obtaining the devices certificate'

the songs on the player have expired licenses - you have to renew your music service sub and try reloading them

Aug 09, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Licenses renewal

Instead of renewing them through Windows Media Player, renew them thorugh your music service and THEN re-sync

Jun 14, 2008 | SanDisk Sansa E280 MP3 Player

1 Answer


Go to to reacquire manual - it does help - this is a db corruption, which requires firmware, which is one of the 5 R's

Reset, Retry, Restart, Reinstall, Restore
Remember these five basic suggestions if you have a problem with your iPod nano. If
one of the following doesn’t help, read on for solutions to specific problems.
â Reset your iPod nano. See “General Suggestions,” below.
â Retry with a different USB port if you cannot see iPod nano in iTunes.
â Restart your computer and make sure you have the latest software updates
â Reinstall iPod and iTunes software from the latest versions on the web.
â Restore your iPod nano. See “Updating and Restoring iPod Software” on page 50.

Apr 05, 2008 | Apple iPod nano 2nd Generation MP3 Player

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RCA OPAL M4001 MP3 Player

The DRM license on those songs was fixed term - renew the subscription to your music svc to get them to work again.

Mar 19, 2008 | RCA OPAL M4001 MP3 Player

1 Answer

Mp3 player

Go to license tab under properties, and slect acquir elicense;; or, renew your music svc subscription DRM licensing

Aug 13, 2007 | SanDisk Sansa e250 MP3 Player

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