Question about Sony Playstation 3 (PS3) Console

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Console will not play video game disk

While playing hulk game the picture froze and would not resume. Trying different games unit will not play. Set up menu appears when unit is turned on ,but cant get past that.

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  • 302 Answers

The laser may need to be replaced or calibrated

Posted on Dec 08, 2008

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Posted on Jan 02, 2017

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My PS3 is playing some games but not all. It loaded the game and said installing hit the play button and said it cant recognize the game


Is the game that you are trying to play on a burnt or home made disk? If so, that may be your problem. If it is a regular store bought disk and it can't recognize the game then its a different situation and I would suggest purchasing a disk cleaner instead. There is probably dirt on sensor that needs to be cleaned.

Aug 17, 2011 | Sony Playstation 3 (PS3) Console

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I was playing a game which froze up the system. When it came back on it had a message about an HDMI source and I said yes. I got no sound though. So I went into sounds and now have sounds, but am trying...


As you may not know, not all games support the HDMI feature.
There is a very high possibility that the game you are trying to play does not support HDMI feature.
You can also go to your video settings and try to adjust the settings for the display and see if it helps.
If it doesn't work, you might have to call the customer care of sony or the company which makes the game.
Hope this helps?

Feb 05, 2011 | Sony Playstation 3 (PS3) Console

1 Answer

My playstation 3 system keeps trying to read the disk but does not show the icon i have tried restoring the system cleaning the lens with a cd lens cleaner please help


I am assuming you are saying that either your PS3 is unable to read the disk when you pop it into the console, or it's constantly reading it while you are playing the game. If neither of these resemble what is happening, press and hold the power button on your PS3 for about ten seconds. When it beeps a couple of times, release it.
First off, restoring the PS3 and reformatting the Hard Drive are two different things. If restoring the PS3 didn't work, you can always try reformatting. You will lose all your saved states but it could fix your problem.
If it's just trying to read your disk when you're playing a game, this is common. You'll likely see the HDD indicator lighting up several times while you are playing a game. The days of looking for a save point are over. Your game will always be sending information to the HDD when you pass certain checkpoints or areas of interest so that should you get a Game Over, you can resume from the last checkpoint.

Beyond that, I would call SCEA (1-800-345-7669) as it could be a defected piece of hardware. Maybe you covered the air vents with something and it got too hot.

Jan 01, 2011 | Sony Playstation 3 (PS3) Console

1 Answer

My son's ps2 asks for a ps2 format disk and I'd like to know if there's a site where I can download it for free


Hi there, what your PS2 is actually asking for is a PS2 disc of the correct format, not a disc to format your PS2. Usual causes of this are :

1. Laser faulty or dirty discs.
2. Trying to play a copied game on an unmodified console.
3. Trying to play a copied game on a modified console where the copied game has been burnt to the incorrect disc type
4. Trying to play a disc from a different region, i.e a disc from the US will not play on a UK console.

Hope this helps

Dec 11, 2010 | Video Game Consoles & Games

1 Answer

Ps3 plays videos but not games


Before doing anything else, you should run a lens cleaning disk for dvds through ps3.

Also, im willing to bet it will play ps2 games, since they run on a different format then ps3 ...

If you can read ps2 games, then you dont need to replace the drive unit. If after running the lens cleaner, you still cant play ps3, or ps2 games..

Then you may need to replace the drive unit

Apr 22, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

Ps3 not reading discs!


what is wrong is when you got the blue ray set up it was probly set up diff.if it is not reading games or movies then you eye is scrached.the eye if u dont know is what reads everything

May 27, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

Playing FIFA 2008 and sound went and picture froze


The laser eye may need to be replaced or calibrated

Dec 07, 2008 | Sony Playstation 3 (PS3) Console

1 Answer

Grinding noise when playing Premier Manager 2008


If your not getting the same problem with other games and you have cleaned the laser lens then it's going to be down to a faulty disk. The store you purchased the game from should replace it for you or you can have it replaced by Zoo Digital but this involves sending the disk to them and can be time consuming.

Aug 23, 2007 | Sony PlayStation 2 (PS2) Console

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