Question about HP z558 (EG652AA) PC Desktop

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Hp z558 First system received worked great until after the return date passed for hp store returns for money back. Problem ATI HDTV Tuner card quit working. Unable to connect Media with a hard wired lan connectiion to the internet after wireless system failed. Sent it in for repair 2 times with nothing working. 1. repair 1 mother board & Tuner(no work) 2. Re-imiage & Tuner(no work) 3. HP tech replace ATI Tuner(no work) 4. New replacement Z558. Guess what? Yup! This one will not work either and the DVD manual eject button doesn't work. Dial up modem, internet connection sharing, 54mps wireless connection,over the air antenna only and ntsc card works fine. PC-Doctor 5 does not find a ATI tuner card only the Video board and the NTSC card. ATI card is in the Device listings If any one has a clue

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This sounds like a poor put together pc. If the DVD drive does not eject then either the dvd is faulty or the IDE cable and/or IDE1 connector on motherboard is not installed, try ejecting through my computer(right click on drive then Eject), if this works the button is faulty. The same goes for the TV Tuner card, again possibly a corrupt or non installed driver, try re installing mother board drivers and card drivers. This really needs to be returned as the pc is not fit for it's use.

Posted on Feb 20, 2007

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Posted on Jan 02, 2017

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How do I return a product


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Is this true???????
Subject: Fw: DON'T USE "CASH"

 I thought this was worth passing on. None of us have money to throw away. Watch where you shop and know their return policy. Sue
The following was shared by Larry Jones -- well worth reading for future Purchases: DON'T USE "CASH" AT BEST BUY ! It is Best not to buy at Best Buy

Snopes.Com: Best Buy Restock Fee ���� �•
Does Best Buy charge a 15% restock fee on returned merchandise?


If you purchase something from, Wal-Mart, Sam's Club, JC Penny, Sears etc. And you return the item with the receipt. They will give you your money back if you paid cash, or credit your account if paid by plastic.

Well, I purchased a GPS for my car, a Tom Tom XL.S from "Best Buy".

They have a policy that it must be returned within 14 days for a refund!

So after 4 days I returned it in the original box with all the items in the box, with paper work and cords all wrapped in the plastic. Just as I received it, including the receipt.

I explained to the lady at the return desk I did not like the way it could not find store names. The lady at the refund desk said, there is a 15% restock fee, for items returned. I said no one told me that. I said how much would that be. She said it goes by the price of the item. It will be $45.00 Dollars for you. I said, all you're going to do is walk over and place it back on the self! Then charge me $45.00 of my money for restocking!! She said that's the store policy. I said if more people
Were aware of it they would not buy anything here! If I bought a $2000.00 computer or TV and returned it I would be charged $300.00 dollars restock fee!! She said yes, 15%.

I said OK, just give me my money minus the restock fee. She said, since the item is over 200.00 dollars, she can't give me my money back!!! Corporate has to and they will mail you a check in 7 to ten days.

!! I said "WHAT?!"

It's my money!! I paid in cash! I want to buy a different brand..Now I have to wait 7 to 10 days. She said well, our policy is on the back of your receipt.

I said, do you read the front or back of your receipt? She said well,the front! I said so do I, I want to talk to the Manager!.

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I would have gotten all my money back including your stupid Fees! He didn't say a word!

I informed him that I was going to e-mail my friends and give them a heads up on this stores policy, as they don't tell you about all there little caveats

So please pass this on. It may save your friends from having a bad experience of shopping at Best Buy.



Don't be irreplaceable. If you can't be replaced, you can't be promoted!

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Hey cometo,

The return period for most products sold through your local Best Buy™ store is 30 days, but please keep in mind that there are some exceptions. Monitors, projectors, camcorders, digital cameras, radar detectors, video games purchased as used, desktop computers and notebook computers must be brought back to your local store within 14 days of purchase in order to be returned or exchanged.

Additionally, some products are subject to a 15% restocking fee if returned opened and non-defective. Those products are notebook computers, camcorders, digital cameras, projectors, radar detectors, GPS navigation devices, and all mobile (in-vehicle) video systems. For special order products however, the restocking fee is 25%.

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