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Acer extensa 5420 help!

I have an Acer Extensa on display at a radio shack store, and after an eveing of use by an associate, the keyboard and mouse are not responding. I currently have a wireless mouse and a usb keyboard connected so I can use it, but we desperately need some help. i have the same stupied problem,,,my computer keyboard and mouse isnt working anymore,,i had to buy a wireless mouse,,,im comfused and in need of help,,,can anyone out the assist me in this?,,

tks..osa....

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  • tmc0814 Feb 27, 2009

    I have the exact same problem. It happened the morning after I installed a driver to use my cell phone as a wireless modem. So I'm not sure if that threw something off, or if it is a hardware issue. I cannot use the keyboard or mousepad at all ... EXCEPT, the keyboard appears to work in the F2 settings mode that you can go into during the boot up. I can use all keys functionally in that so i know the keyboard isn't "broke"

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Check the batteries and /or replace
Reset communication to the unit
Reboot computer and try a different usb port.

Posted on Dec 07, 2008

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