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Please check your SIM on another phone to confirm the active status . If not contact the service provider to reissue or active your SIM. Secondly the area you are using must have the network range . Finally check for clean connection on the SIM contacts within the phone , if not there are issues in the motherboard. You need to estimate or if under warranty , stake a claim for free service.
I had the same problem with mine a few weeks ago. If you're within your 1 yr manufacturer's warranty, go to your cellphone provider and, barring any evidence of abuse/water damage, they can order an exchange for a working refurb. My "new phone" arrived the next day via UPS. I took both phones in, they set it up/activated the new one, and I sent the old one back. If you're within your 1 year on your phone and they don't find any evidence of abuse/water damage, they'll probably only ship the replacement phone minus back cover, battery, and maybe the stylus. Shipping is paid for by HTC to return your old one. So, it shouldn't cost you anything but time.
try this :
This works on most mini electronic devices like cellular phones and degital cameras etc .
it sounds crazy .
Remove the back (or Cover ) of the phone( or Camera ), battery, and SIM if your phone ( or Device ) uses one , DIRECTLY
Then, with a q-tip (or something similar), dab the connection points (shiny, goldish) on the battery, SIM, and phone. This should aid in drying.
Finally, place all contents in a bag of uncooked rice (separately, do not put back together just yet). it sounds crazy , but it draws the moisture out.
It normally is working after just 7-8 hours, but I would wait 12 hours or even 24 hours before attempting to use (just to be sure).
beware the water damage, despite being dry now, will void any warranties. Also, the phone's hardware is now weakened and if you drop it, the green mother board and circuitry could shatter - so be more careful.
This does work on electronic devices aside from phones as well. Simply tailor it to your device. If you do not have a SIM (Verizon phones, cameras, all others), remove only the battery. If you have an iPhone/iPod or GPS and cannot remove the battery, simply make sure it is all the way off, then put it in the rice bag. All electronic devices react the same to the rice trick.
related link is here : http://www.youtube.com/watch?v=0-Otjgd48nY
If you are a current T_Mobile customer, you can call them for the unlock code directly. If you have been with T-Mobile for at least 90 days, and have owned the Dash smartphone for at least 15 days, then you need to contact T-Mobile Customer Support by calling 1-877-453-1304 toll free. If you are outside of the country, the number is +15059983793. The representative will ask for your phone's IMEI#, which you already have, then they will process your request and email your unlock code to you within 48 hours.
I own a Dash myself, and I just had my phone unlocked last week.
Have you tried calling tmobile and getting them to check that the sidekick activation pack is on.
I had this problem although, i didnt try calling the phone
its the best thing to do to call them.
i waited 24 hours and they checked and the shop had not put the service pack on.
the lady helped and activated it, it was all working within a few minutes. Hope i helped!