Acer AL1916W 19" LCD Monitor Logo

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Problem with Acer AL1916W 19" LCD Monitor

Monitor comes up shows "acer" then says no signal and goes black

When the monitor is turned on it appears to work - the "acer" name comes up and then the words "no signal". As soon as no signal comes on the sceen it goes to black and the light turns orange. The pc has a new video card installed and tests okay on other monitors, a new cable between pc and monitor has been installed also - still no success

Posted by avatar on Feb 18, 2007

    • By avatarkcmoejoe Feb 28, 2012

    • For the record, I am yet another unhappy consumer who bought a Acer 23" widescreen - model S231HL with the famed 'No Signal' problem. It should just work, shouldn't have to troubleshoot a video signal to brand new monitor. Took it back to Micro Center in Overland Park, KS to return (of course they have not heard of any Acer problems) I told them they should google it and read all the issues. Didn't bother with another Acer, got a AOC 23" widescreen went home plugged it in, worked perfectly. Seems this is just another poorly made item that is a gamble to purchase with 50/50 chance it will work brand new out of the box.

    • By avatarmkayw01 May 24, 2009

    • we replaced the video card and tried 3 different monitors, 2 Acer's and one Dell monitor. Now what? Could it be the Mother Board? It's not that old either.

    • By avatararsears777 May 23, 2009

    • i am using my computer, then i walk away for 15-30 minutes, i come back, the monitor light is orange, and i move the mouse, hit the keys, turn off and then on the monitor, and it says no signal. then black screen.

    • By avatarelixx Apr 27, 2009

    • I have a similar problem with the Acer X241W, a Best Buy only model. I really don't want to have to go through Geek Squad if I don't have to, but it looks like that is what Acer wants.
      It looks like there might be a firmware upgrade out there... I think I need v1.03.
      Does anyone out there know what the


      "6K.ISPVE.001 Toolkit" is? Is it just a cable to apply the firmware update?? Please let me know mcmorey(a t)gmail.com

    • By avatarGuest Mar 27, 2009

    • I have the same problem. Just bought an Acer Desktop 1 month ago. rebooting the system seems to bring it back, but I notice when it boots up that the system does something to reconfigure the display. Almost like it knows there is a problem and it fixes it.



      It doesn't seem to lose the signal until it sits idle for a while. Almost like it powers itself down...but not successfully!



      I'm thinking of returning it, and buying a Dell.

    • By avatarbegbrg Mar 18, 2009

    • Same problem

    • By avatarcompu_newbie Mar 06, 2009

    • I have exactly the same problem... the only difference is that it says e-machine instead of acer!

    • By avatardiedie999 Mar 05, 2009

    • I have this pyhmy's "Monitor comes up shows "acer" then says no signal and goes black" problem,make me have problem every time i use computer

    • By avatarGuest Feb 23, 2009

    • I have the Acer AL1916W connected to my macbook pro. It works totally fine in OS X, spanning, mirroring, or with built in screen off. Booting into windows XP I see the boot screen on both screens, but then get "no signal" from the Acer. If I swap to generic VGA drivers I can get a picture on the Acer, but at native res (1440x900) the picture is compressed vertically and the Acer floats an "input not supported" over it. I've tried updating my ATI (x1600) drivers to the latest (using driverheaven's mobilitymod).

    • By avatarchrisclar937 Feb 14, 2009

    • I also have the same problem, my monitor works fine, but my PC displays a blank screen, hardrive on, fan spinning and lights on no sucess, new graphics card and still no sucess, it really annoying.

    • By avatarGuest Jan 23, 2009

    • my monitor turns on ,shows 'acer' screen and then the message 'No Signal' and light is turned to orange

    • By avatarmegapurt Jan 09, 2009

    • I turn on the computer and the screen says acer and then stays that wy with the blue power light on.

    • By avatarGuest Nov 29, 2008

    • Acer AL2216W. Turn on and Acer comes on fine and then goes to NO SIGNAL and then the black screen and the light goes to orange. Any help is greatly appreciated! jesseunk@hotmail.com Acer techs not very helpfull. TY

    • By avatarGuest Nov 29, 2008

    • Acer

    • By avatarbabe08 Nov 11, 2008

    • I got an Acer Aspire desktop w/c was just out of warranty 5 months ago. It can be switched on, the monitor displays acer then a "No Signal" appears and the monitor turns off. It's been recurring. I have it checked but no definite remedy so far. I'm thinking if it's a factory/production defect.

    • By avatarpaula75032 Oct 25, 2008

    • i have the same problem. red light is on, presds it and it turns blue, ACER comes up on screen, fades back sand says No Signal, then the button goes red.



      I am hooked up directly with my laptopo, so I know the PC is eworking. Help!

    • By avatarsalyani Aug 19, 2008

    • Similar problem with my X193W model monitor. Shows "ACER" then "No Signal" and after some time my keyboard also loses connectivity. It doesnt also allow me to set the BIOS. Please assist.

    • By avatariteach47 Aug 18, 2008

    • I've had the same problem with my AL1916W. I try all the mentioned "fixes" with no success and then for no real reason (and randomly) it will come back on!

    • By avatariancliff Aug 16, 2008

    • Exactly as described. The monitor shows ACER and then then says 'no signal'.

    • By avatarjimlewis7 Aug 14, 2008

    • i've changed the power supply plus tried another pc to monitor cable. every once in a while the monitor comes on but stays on only a short time then goes back to no signal. help

    • By avatarjimlewis7 Aug 14, 2008

    • same as others. acer comes on and then shows no signal whats the cure

    • By avatarGuest Aug 09, 2008

    • Yes, I have also had the same problem. I have had to manually shut down the computer and then the monitor is fine for a while.

    • By avatarGuest Jul 30, 2008

    • turn the computer on, the green light flshing, one long bleep followed by 2 short. no signal at the monitor.no hard drive light either.

    • By avatarGuest Jul 04, 2008

    • grr same problem!!! Has anyone found a good solution yet??

    • By avatarGuest Jun 29, 2008

    • yes, we also bought an acer, same problem, Acer, no signal, light orange... we don't know what to do.....we bought the computer two days ago, tomorrow I'll go to the store to return it...

    • By avatardlaplant Jun 15, 2008

    • This morning my one year old AL2216W acer lcd monitor was working fine. Tonight I turned it on and name flashed followed by no signal flash and then black.



      Someone suggested disabling DDC/CI from the OSD controls. Can anyone tell me how to do this? None of the buttons on the front of the monitor seem to do anything other than the power button.

    • By avatarGuest May 30, 2008

    • Exactly the same. Put on the pc, ACER appears and then black screen.

    • By avatarOptech May 23, 2008

    • I have the same problem. I have a Dell CPU/tower, Keyboard and mouse with an Acer AL1916 Monitor. It is quite annoying. Some days this happens every hour and then goes 3-4 days. I tried 2 other monitors. A Dell and another Acer. Unfortunately it still happened. When I plugged my LCD Acer back in, it seemed to be working correctly. I had thought that by unplugging everything and replugging it, something "magic" happened and was fixed. 2 weeks later it started again. So, the monitor is not the problem. I just turn the thing off and on and keep on working. It must be some other problem than the monitor.

    • By avatarGuest May 21, 2008

    • monitor comes on then says no signal

    • By avatarccardiology May 21, 2008

    • screen has gone black and thepower button is flashing green light another monitor when attached to the same comuter is working fine help

    • By avatarGuest Apr 29, 2008





    • ALI706 A MODEL. LCD ACCER MONITOR

      I TURN IT ON THE ACCER SIGN COMES UP THEN IT SAYS NO SIGNAL THEN SCREEN GOES BLACK THEN THE BUTTON GOES ORANGE.



    • By avatarGuest Mar 21, 2008

    • Monitor comes up shows "acer" then says no signal and goes black problem,

    • By avatarPhilthyM Feb 20, 2008

    • Mine keeps the image but the "no signal" box is overlaid. No menu buttons work while it's displayed. Turn the screen off and back on seems to clear it. Mine is the AL2423W connected to a Mac Mini.

    • By avatarnazium1001 Dec 26, 2007

    • i got a new computer, it worked fine, then it kept appearing with no signal, then it goes black, and the computer is still running! if you have an ansure can you e-mail me at denisedobby@tiscali.co.uk thanks.

    • By avatarGuest Dec 13, 2007

    • same problem. when i turn on the monitor, it says no signal. what to do?

    • By avatarGuest Dec 12, 2007

    • I have had similar problems with Acer AL2423W and Acer X241W monitors. The monitors are great when they work properly. Turning off the power for approximately 15-20 minutes seems to "fix" the problem, but does not seem to be permanent fix. Problem may reoccur after several days or weeks. I have not yet been able to establish a predictable pattern. Calls to Acer tech support have not been helpful so far. The Acer techies tell me that they are unaware of the numerous posted complaints about this.

Solutions (23)

Best Solution

1 Take the monitor out to the street
2 Raise above head
3 Hurl it twards the ground
4 Release
5 Watch peices fly everywhere
6 Enjoy a cold beer
7 Go out & buy a nice new monitor ( not a acer product )

I've had this exact same problem with my new 22" monitor and after trying Acer a hundred times via email I finally received a solution that works!

While the monitor is on, unplug it. Then hold the power button down for 30 seconds. This initiates some kind of "cold" shut-down internally. Then plug the power back in. The problem will be solved-for a while. Weeks or months later it will start again, but now you know the fix!

  • By Author imagecunnuh Mar 06, 2008

    • By avatarjesuss1 Jul 03, 2011

    • i read all these threads and other websites and nothing worked except!!!!!!

      UNPLUG YOUR PC AND YOUR MONITOR!!!THEN TAKE OUT THE BATTERY ON YOUR MOTHERBOARD FOR 30 SECONDS!!!!THEN TAKE OUT YOUR RAM!!! REINSTALL EVERYTHING TURN IT ON YOUR WELCOME!!!!

I have two AcerX241W, 24" monitors and both failed in less than a year of purchase. I sent them in to be fixed by the authorized Acer repair center (on my dime). They were returned and worked fine for 6 months. One has failed again. One is still working. I don't think there is anymore warranty. I will NEVER purchase another Acer product.......of any kind.

This works for me seems to be the same all around answer, though the problem is still aggravating.

What I have done after all the other suggestions is try to work around this issue.

Right click desktop> Open properties> open Tab Screen Saver..
Change the wait to 9999 minutes Click apply.

Box below (Monitor power)
left click Power>
Power Management (always on)

Next is Settings for always on power scheme
Turn off Monitor: Never
System Standby: Never
Then click apply
After this I just turn off monitor Normally......Wait few seconds...... turn back on and wait about 15-20 second move mouse and Problem is gone for me.

This does not cure the overall problem it is just a "Band-Aid" as I see there is an ongoing issue with ACER over all.. As Many suggest By a "Dell"

Oh one other thing as of this reply Mine is only 19 Days out of the Box

I tried several monitor reboots and one PC reboot to no effect. THEN I turned off the monitor for about 1 minute, turned it on and it started without problems.

My machine is fairly new, in great shape and a custom built beast so I know there are no "bad PC" problems. What I can consider it that I just finished doing some recommended Microsoft upgrades which included an Nvid Graphics upgrade. I am almost positive it was this MS upload that caused the problem. I think this because on startup I get a "configuring updates" message.

Next solution is to convert 100% to Apple products.

This works While the monitor is on, unplug it. Then hold the power button down for 30 seconds. This initiates some kind of "cold" shut-down internally. Then plug the power back in. The problem will be solved-for a while.

This solution is based on the fact that you can see the computer POST details.

I reinstall the video drivers, works everytime on a Acer 263wb. (8800GT)
-When booting up hold F8
-Enable VGA Mode
-Start-ControlPanel-Device manager-Display Adaptors
-Right click the display adaptor/video card.
-Click Update Driver
-Install from a list or specific location
-Dont search. I will choose the driver to install.
-At this window it usually shows the driver software and simply select the one that matches your display adaptor.
-Reset the computer.

    • By avatarmissyann422 Feb 25, 2011

    • You are a fabulous person! After Acer told my boyfriend it would be $100 to fix our $150 monitor, we tried what you posted and works perfectly. THANK YOU! xoxoxo

my monitor come's on after a few minutes it's shut down an no power for about 15 minutes

I've had this problem and thought for sure that my monitor X241W is a piece of junk. Nope I was wrong as always. Try doing this: move your speakers away from your monitor. Yep! if your speakers aren't magneticly shielded then they will affect your monitor and or your TV for that matter. I was reading up on THX Speakers when I discovered this factiod. My speakers are well away from my monitor and all is well. Hope it's that simple for you. 

I am experincing the same problem with my 20" monitor

  • By Author imagebd10 Sep 14, 2008

I have a solution that worked for me.It is possible that your video card is fried, if it is your computer won't turn on at all. To check if its fried just pop the case and take it out of your pc, try turning on the computer then, if it works than that is your problem. Luckily i was running sli and i had a 2nd one.Hope this works!

Have you checked the monitor on another machine? Check to see that no pins have bent on the monitor cable. Since the videocard has been tested on another monitor and worked you need to test the monitor on another machine. If the monitor does work on another machine check the following: Does your motherboard have built in Video? You may need to disable the built in video card in the BIOS. Rehook to the the old video,as the monitor comes on get into the BIOS. "del" key, or "f1" or "f2" it depends on the machine. Check the video display settings and disable the onboard video and make sure the proper video slot (AGP or PCI) is selected.

Good Luck,

Tim

<span style="COLOR: red; FONT-SIZE: 20pt; mso-bidi-font-size: 28.0pt"> <font size="3">ACER Monitor E192HQ :</font><br /> <font size="3"><font color="#000000">I turn on the monitor, then IMMEDIATELY turn on the computer, then IMMEDIATELY I hit repeatedly the F8 key.</font></font><br /></span><!-- from fixya rte -->

  • By Author imagenuovo Aug 17, 2010

Not really a solution -- it's a temporary Work-around:

disconnect the AC power cord (either at the back of the monitor, or at your AC power socket), and then plug back in. While not a permanent fix, it seems to make it go away for some time. No explanation yet as for why this works. (I don't think it's heat related... I tried it out desperation seeing this suggested some place, and only had the plug out for 10 seconds, and it seems to have stopped the behavior (with me, it was a cycle of 10 seconds of black-screen/120 seconds of display time.

  • By Author imageakulkis Mar 10, 2009

I have a x241w acer monitor and ge the "no signal" on screen every 10-20 seconds. Like may others, the screen may go blank or the no signal may appear on top of my programs.

I spent a lot of money on this from Best Buy two years ago, and only recently had a chance to use it and have had trouble ever since.
jay

I had the exact same problem I installed Vista x64 updated there main drivers just for vista and windows...I then installed the new video card drivers form my video card manufacter(nvidia) they would install and then the famous you must restart. I would restart watch the famous microsoft bar then no signal and screen goes black btu vista continues ot load up as i can hear it so i did this

While the monitor is on, unplug it. Then hold the power button down for 30 seconds. This initiates some kind of "cold" shut-down internally. Then plug the power back in. The problem will be solved-for a while. Weeks or months later it will start again, but now you know the fix! ((WARNING do at your own risk ))

And it has worked so far after looking the web fo rabout 1 month and installing vista like 15 times trying every which way to get it to work that did it. and once the new video card driver was installed i installed everythign else and so far havent had one problem yet i even updated with the newest video card driver adn still no problems. So thank you .all i will nwo enjoy my directx 10 and games :)

    • By avatarLordEzzat Sep 11, 2008

    • Oh yeah I had the AL2216W acer monitor.

Acer Field Service Bulletin

DATE: 04/03/08 NUMBER: mn_029

SUBJECT:
REVISED - The message "No Signal" sporadically appears on the screen.

AFFECTS: X241 monitors ET.L990B.029

ISSUE:
This is an update to the document original published 9/19/07
While the X241W monitor is in use, it might show "No Signal" on screen abnormally.
Sometimes, the monitor may still continue to display video.
Other times the monitor may be go black. For some customers, the problem will correct itself in a minute. These problems often occur during the first 20 minutes the monitor is powered on.

SOLUTION:
Short term #1 – Unplug the monitor to reset the video controller.

Long term #1 - The main board firmware can be reflashed to a newer version of
firmware by an Acer authorized monitor repair depot. The latest firmwares are listed below.

for monitor with s/n version “00” and ”10” FW = WDTD-D1AP0 V1.03
for monitor with s/n version “12” FW = WDTD-D1SP0 V1.02
for monitor with s/n version “13” FW = WDTD-D2AP0 V1.03

ACTION REQUIRED:
Confirm the firmware has been updated prior to returning the monitor to the customer
or to stock.
When an Acer service repair technician updates the firmware, they should record that
the part IN-MONITOR was used.

SPECIAL TOOLS
6K.ISPVE.001 Tool Kit with a corresponding DB-15 and Serial data cable.
USB-A to USB-B cable for power.

PARTS REQUIRED
Replace main board if firmware update does not resolve the problem. See spares parts list for p/n.

  • By Author imageGuest Jun 07, 2008

Acer LCD monitors appear to be plagued with this problem.

 

On the internet, I've come across three solutions.  One of these may work for you.

 

1. unplug the LCD monitor from the wall power, doing a hard "power down".  Some people report that this kind of reset cures the 'no signal' problem.

 

2. disable DDC/CI from the on-screen display (OSD) controls.  Some people report that disabling DDC/CI solves the 'no signal' problem.  (This worked for me.)

 

3. return your Acer LCD, and buy a Dell 2407WFP, or Apple Cinema HD 23, or go for the big HP LP3065 which has multiple DVI inputs.  (This also worked for me.)

  • By Author imageGuest Oct 15, 2007

I recently hooked my laptop to my tv to watch movies, but now I can't seem to get the function when I press the Fn+F5 key.

Me too. Same issue. Acer Logo then 4 secs later nothing.....

  • By Author imageGuest Jun 30, 2008

I have had the same "no signal" for quite a while now. i just kept (annoyingly) turning my monitor off and back on, then reset it w/the "auto" button. just yesterday i brought my pc to a friends house and he wanted to see how his xbox 360 looked on it, so i let him hook his vga cord to it and try halo. when i hooked up to my monitor via dvi cord...the problem was gone. havent seen it again yet (fingers crossed).

    • By avatarslider22 Apr 06, 2008

    • I have had the same "no signal" for quite a while now. i just kept
      (annoyingly) turning my monitor off and back on, then reset it w/the
      "auto" button. just yesterday i brought my pc to a friends house and
      he wanted to see how his xbox 360 looked on it, so i let him hook his
      vga cord to it and try halo. when i hooked up to my monitor via dvi
      cord...the problem was gone. havent seen it again yet (fingers
      crossed).

Hi Rose,

My name is Randy, and I'll do my best to help.

There are two things that come to mind which to check. If you are sure the cable is not defective AND is fully connected, check the following:

Note: You did not specify what type of computer you have or what operating system, what platform, etc.

- Connect a monitor that does work and do the following:
Insert the CD that has the driver for the Acer monitor and run the installation.
When the installation is finished, right-click on the desktop and select "Properties". Go to the settings tab and check that the number of monitors is correct and that the correct names are in the "Display" drop-down list.
Make sure the computer knows you only have one monitor connected.
Perform a "Shutdown"
After the PC shuts off. Disconnect the power from the PC and the monitor.

Connect the power to the new monitor and turn it on. Using the menu on the monitor, check the settings so that the monitor is set for type of signal it will recieve. Save the settings and turn it off and unplug it. Connect the monitor to the PC using the PROPPER cable. I stress the word "propper" because I don't know what type of computer you have. So, check the documentation for your computer and make sure it is capable of handling the monitor's demands. If you've connected an adapter to the cable to accommodate a VGA or HDMI or DVI plug with a non-accommodateing cable, then there's your problem. Remove it and use a propper cable.

Note: Some monitors have multiple plugs in back for different cables. Be sure to use the correct plug, with a propper cable, for your computer.

Then power up the monitor and any other connected devices. Then, power up the computer.

I hope this helps. Please rate my response.
Randy

Same random "no signal" problem with my Acer X222w. Needless to say, I will *NEVER* buy another Acer product. Why should I when so many other monitors can (at least) work during a sleep/shutdown mode.

Acer, was that *REALLY* that hard to make work?

    • By avatarkcmoejoe Feb 28, 2012

    • Just for the record...bought a brand new Acer 23" widescreen model S231HL, but apparently that doesn't even matter, I also got the No Signal...worked all day on it, only got it to work and stay on a couple times. Not worth all the trouble! took it back to Micro Center in Overland Park, KS (of course they no nothing of the problem) told them to google it...Returned for a AOC 23" that worked like a monitor should, no problems at all with a completely different brand, I wasn't gonna chance an exchange for another Acer!

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