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I have a Canon i865 printer which was printing stripey. I cleaned the print head but then it didn't want to work at all. I bought a new print head but it's not working at all still. Plug in, get 10 amber/ green flashes. Turn off. Turn on again it shuts itself down and will only come on again if I disconnect the power. Then it goes through the same again. I think it's nackered?

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The stripes on prints is usually caused by some residual particles on the drum which indicates that the drum is not properly cleaned. Try cleaning the drum(Be careful not to damage the drum). I have psted the link which guides you through the drum cleaning procedure below. Follow it carefully and there should be no problems.
http://www.instructables.com/id/How_to_clean_the_printer_drum_cartridge/
If it doesn't work may be its time for a replacement drum. Contact canon for a replacement

Posted on Dec 07, 2008

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Can I reset the EEPROM of a canon print head?


Reset Procedures for Canon i550, i560, i850, i860, i865, i9100, i9950 Printers
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  2. Hold down Resume button and press Power button.
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  5. Green lights will flash and then stop blinking.
  6. When green lights are solid, press the Resume button 4 times.
  7. Press the Power button and the printer should turn off, if not, press the Power button once more.
  8. Your Canon i550, i560, i850, i860, i865, i9100, i9950 Printers should respond as normal.

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Hi
You can try this I found.

Reset Procedures for Canon i550, i560, i850, i860, i865, i9100, i9950 Printers
  1. Turn off Canon i550, i560, i850, i860, i865, i9100, i9950 Printers
  2. Hold down Resume button and press Power button.
  3. Keep holding down Power button and let Resume button go.
  4. Press Resume button 2 times then let BOTH buttons go.
  5. Green lights will flash and then stop blinking.
  6. When green lights are solid, press the Resume button 4 times.
  7. Press the Power button and the printer should turn off, if not, press the Power button once more.
  8. Your Canon i550, i560, i850, i860, i865, i9100, i9950 Printers should respond as normal.
Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

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