Question about Dell 962 Photo All-In-One InkJet Printer

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Yellow on all color printings

My Dell AIO Photo 962 will print fine in black and white but when I print anything (Word doc.s or photos) it covers all of the colored area with yellow.

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Re: Yellow on all color printings

What photo program do you use? Is the yellow background on all Word doc's? You should check WORD go to the Format|Background make sure "no fill" is selected. You should also check your print properties in control panel and any special program DELL uses. Make sure there isn't some custom setting that is printing the yellow background. Let me know what happens. Good Luck, Tim

Posted on Feb 18, 2007

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Attemping to copy a black and white image and either very small color or black lines appear over the image all over the copy I want printed.

In the advanced print options select the option to print in high quality greyscale. This method will solve the problem

Nov 30, 2010 | Dell 962 Photo All-In-One InkJet Printer

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Can't print photo in black and white

Could this be the problem? From the User Guide: "Print Color images in Black and White -- Print your color images in black and white to save the ink in your color ink cartridge.
NOTE: You cannot select this setting if you have selected Color Cartridge for all Black Printing"

Dec 23, 2009 | Dell 962 Photo All-In-One InkJet Printer

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My Dell AIO printer keeps blinking right ink cartridge incorrect.Exclamation light keeps blinking too.

Try going to the Dell site and searching for that printer model. Then see if you need to have both ink cartridges populated and filled with ink, to make it work.

You might also clean the contacts on the ink cartridges, to make sure the printer knows you have both cartridges in the printer, even though they're not both filled with ink.

It just might require both to be filled, before it will print for you.

See what Dell says.

Good luck.


May 22, 2009 | Dell 962 Photo All-In-One InkJet Printer

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Dell Photo 944 won't print black and white

I had the same problem and just figured it out! On your control panel, choose printer and then Properties. Go to Printing Preferences and click on the Advanced tab. Under this tab is a button for More Options and then a section Complete-A-Print. I had to uncheck "use color cartridge for all black printing" and then check "use black cartridge to print in black and white." Then I had the option back to print in black and white. I have a Dell Photo 964 but I'm assuming the options should be the same. Hope this helps someone!

Mar 08, 2009 | Dell 962 Photo All-In-One InkJet Printer

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I am trying to print in black and white on my dell photo AIO printer 926 it wont even let me check the box for to print in black and white what can I do?

The problem was that the print options had switched to print using the color cartridge to make up for my empty black ink cartridge.

After you click on print, and then click the preferences button, next go to the Advanced tab. Once there, there should be another button that says, More options. Once that tab is opened, check the box that says, "Use black cartridge to print in black and white."

I was convinced that something was wrong with my new printer cartridge and called Dell. Unfortunately, they wouldn't or couldn't help me and I just lucked up this solution.

Dec 10, 2008 | Dell Photo 964 All-In-One InkJet Printer

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2nd request - Dell 962 All-in-one Printer - from glass top

ok..start by removing the printer from your printer panel.

then go here for fresh drivers(not the CD version)


hook up printer

see how it works

Mar 17, 2008 | Dell 962 Photo All-In-One InkJet Printer

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Printer will not print with color cartridge in

go to dell AIO center

click maintain/troubleshoot on the top

under trouble aio problems - click ink levels

click maintenace tabs

and then clean print cartridges and align print cartridges. then try printing a test page.

if this does not work, remove the cartridges and install them again.

let me know how it goes

Sep 08, 2007 | Dell Photo 964 All-In-One InkJet Printer

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