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I am trying to restore my gateway laptop at the moment because I have a really bad virus that I can't get rid of, and I also feel I just need to get the poor thing cleaned up. I backed up my things and inserted the cd, restarted, and followed all of the prompts until it got to the system recovery. It began copying the files but only got to 3% before it said "The File: C:\1386\DRV\DTA\DTA.LST cannot be recovered". It gives me the options to retry or abort but retrying does nothing and aborting simply starts the process over again or restarts my computer. Does anyone have any idea what I can do at all?

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The virus has infected everything in ur computer including ur hard drive if u can not get ur recovery cd to work u are going to have to buy a new hard drive for ur lab top

Posted on Dec 07, 2008

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crayzeetrayn
  • 837 Answers

SOURCE: My gateway notebook, model MX6960

Check to make sure there isn't any foreign material or heavy scratches on the disc. If neither of these aplly I would try contacting gateway for another set of discs.

Posted on Dec 09, 2008

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If you want to just get rid of virus/malware and other nasties, then you dont need to , but its always best to regularly back important stuff up.
Follow this guide to clean your Operating system
http://www.fixya.com/support/r5272277-secure_clean_computers

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Make and model of your particular computer.
How old? number of years you had computer.

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http://www.malwarebytes.org/mbam.php

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My computer keeps restarting why??


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use an online scanner like http://www.pandasoftware.com/ActiveScan/
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AVG free http://free.grisoft.com
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my 2c worth

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hi friend

u have torjen viros in your pc so u what a goood antiviros insatall ur pc & might be shour its has been latest updated

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thnx using fixya

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