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I just purchased an HP Photosmart C7200 All-in-one printer, loaded the ink cartridges and the screen says the magenta cartridge appears to be missing or damaged. I put in a new cartridge- same message shows on the screen. Before I take this thing back to Staples is there anything else I can try? Gary ggg@cros.net

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Hi

If the printer is out of the Box, don not try any other ink cartridges, becoz you must use the HOST ink cartridges that is shipped with the printer for the first time.It seems that it is problem with Host ink cartridge.

You can check the cartridge whether its a Host ink cartridge or normal one by looking at the serial number.If Serial number starts with C9, it Host; if it starts with C8 its normal one.

Only HP can replace it , none of the store sells Host ink cartridges, they sell the replacement ones.
You can either call HP tech support or, return the printer to staples.

Thank You
Rizwan
rizwan84tx@gmail.com

Posted on Dec 07, 2008

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