If the unit is defective, you should be able to get an exchange by contacting TomTom customer support. If you have made any recent updates to your software, make sure all of your drivers are up to date as well.
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What you need to do is ask the person who gave it to you for Christmas if they have the receipt, if so tell them that your product is faulty and they should return it to the point of purchase and ask for another one or a refund
Download the TomTom Home application and install it on your computer. Connect the unit to the computer, turn it on and when it asks you to connect to computer tap Yes. The Home application will launch and communicate with the GPS. You will have to supply a valid email address and finalize the registration. The update should then be done automatically.
You should update all:
Maps: you have a 30 day guarantee on the latest map.
The operating system (application).
If for some reason the updates cannot proceed you may be well advised to return the unit for an exchange or a refund as it may be defective.
the other users who faced the same error tried this instructions and solved the problem as follows:--
We have a result! After calling the helpline to find it was number unobtainable! I returned the unit to Halfords who called another helpline number. They took my e-mail address and when I returned home an e-mail was waiting with the following instructions which worked. I now have a fully functioning TomTom! Thanks for the advice fellas:
Thank you for contacting TomTom Customer Support.
In this email you will find the solution for the error on your TomTom. This solution can be used in the following situations:
• The device hangs in the start screen (splash screen) • An SD-card with a red cross is displayed on the screen • A picture with a red dot and white cross is displayed • The device can’t be turned off
If you don’t have a full backup of your TomTom yet we advise you to make one before continuing with the steps in this email. You can make a backup by following the steps below:
1. Reset your TomTom device: http://www.tomtom.com/6965 and connect it to your computer. 2. Click on 'Backup and Restore -> Backup' in TomTom Home 2.0 3. Enter a name for the backup and click [OK] • IMPORTANT: When the software is asking to delete parts from the backup click [NO]
After the backup is made you delete the files from the root directory of the TomTom. Follow the steps below to do this:
1. Reset your TomTom device: http://www.tomtom.com/6965 and connect it to your computer. 2. Open My Computer in Windows, or Finder in Macintosh from your desktop and turn on your TomTom device. 3. On your screen a new removable disk appears, this is your TomTom device, click on the disk to open it. 4. You will see a list of folders and a list of loose files 5. Delete all of the loose files. IMPORTANT: The folders with their content must NOT be deleted. 5. Close the window when all files are deleted by clicking on the [x].
Next we will reinstall the application via TomTom HOME.
1. Start TomTom HOME on your computer • TomTom Home should automatically check for updates and prompt you to install them, if not:- 2. Click on 'Update my device'. If you get the message 'No Items Available', or there is not an application to download, click on 'Add Maps, Traffic, Voices etc -> Items on my computer', select the application and click on 'Add'. 3. Select the Application update. 4. Click on 'Device -> Disconnect Device', then turn off your device when it is done installing and disconnect it from your computer. 5. On a PC, in the System Tray by the computer clock, click on the 'Safely Remove Hardware' icon and disconnect the TomTom also in this way.
When switching on the device it should boot as normal again.
This is not a solution, it is a new problem
my tomtom was working fine until I connected it to my computer using the latest TomTom Home. It now flashes a white cross and TomTom Home says "No device connected". My TomTom is useless now and does not work anymore.
i cannot get tomtom home the message home runtime.exe failed with error 0 appears please help before i have to return and get a different make my tomtom tels me to update but want conect , thanks . sean
I have the same problem in NL.. TT Home has problems downloading over Wireless connections.
Try connecting the computer to the internet via a cable. You may have to restart TTHome or maybe even your PC. The download should be quicker and more reliable :)
The problem is related to the MTU size and working around that can be very technical.