Question about Dell Latitude D620 Notebook

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Blue Screen I have had this problem for a while and vista has finally told me the problem. Every time I remove the secondary battery and put in the DVD Burner it will blue screen. It sounds like it is battery problems but i am not sure. I have eliminated some possible problems I have reinstalled windows vista and this is a clean install, I have replaced the hard drive, Memory, Keyboard, and wireless card all for upgrades or other problems.

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  • rustyk123 Dec 07, 2008

    Yes this is fully up to date with Windows and drivers. It does have the latest bios to allow installing using the Dell Vista DVD. One other person I work with does have the same laptop and everything was the same except hard drive size, but his drive was a duplicate of mine and he does not have this problem. This makes me belive that it is the battery or the drive.

  • rustyk123 Dec 07, 2008

    Ok I did what I do to have this problem slowly to isolate the problem. I removed the battery, no problem. I inserted the DVD Burner, no problem. Put a disc in the drive, it begins to sound like it is reading, then it will blue screen. I have and still use the drive to install software. After it has restarted it will not cause a problem. I do know that this is not the orignal drive it was changed because when installing vista, it would not load the driver for the orignal drive; I do not know why.

  • rustyk123 Dec 09, 2008

    Ok I looked on the site and it turns out that the drive I have is not on the list for firmware. I tried another drive (one on the list) and had no problems but even chage from the drive on the list right to the one having the problem and it still happens. I just have to make sure to get one on the list to end the problem.



    Thanks

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Sounds like Vista may be having a problem with hot-swapping the battery and optical drive. Do you have the latest BIOS for your system (A10)? Since it's a clean install - have you downloaded all updates, checked for updated drivers, etc.?

Posted on Dec 07, 2008

  • Curtis Richner Dec 07, 2008

    Do you get the blue screen when you remove the battery or only after you insert the DVD drive? If not check to see if you get the blue screen when just reinsert the battery then try removing and reinserting the DVD drive. This will show if the problem is the battery, drive, or just the OS dealing with the bay.

  • Curtis Richner Dec 07, 2008

    Check Dell Support to see if there new firmware for your drive.

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