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I purchased a new HP J6480 All-in-One and downloaded the disc. Since the new program installation, I can not use any other USB port on my computer, and Internet Explorer keeps shutting down on me.

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Well, you're not alone:

You may wish to consider returning your printer and trying a different all-in-one printer.

Posted on Dec 07, 2008

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My mother board had to be replaced on my pc that

I always use HP printers and every time i get a new operating system (vista, win7 etc) the HP software does not fully install. I go to to install the latest software for the appropriate OS but rarely get more than just the printer working. If i require the scanner or cd print features i have to do that from an older computer or older operating system that the printer was originally installed on.

Oct 15, 2013 | United Stationers HP Officejet J6480...

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I cannot make my Toshiba laptop communicate with my Hp j6480 printer.

At first, you could check your usb port to see if you have some hardware connection problems. The usb connection could be loose. Then, make sure you have the printer driver properly installed on your laptop. You may need to follow the printer quick setup guide.

Mar 20, 2011 | Digital Products Hewlett Packard OfficeJet...

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J6480 lost my software

The installation software for your J6480 printer can found at the below site,

On step 1, at the site, click on the circle that indicates " download drivers and software ".
At step 2, enter " J6480 " in the product search box and click the " go " button ".
After clicking the " go " button, you will be taken to a page where you select your operating system.
Select your computer's operating system and click " next ".
The software, that is available for your system, will appear below.
Select the appropriate software needed for your use, download to your computer and install..

Feb 22, 2011 | Digital Products Hewlett Packard OfficeJet...

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My new computer does not have a parallel printer port. My old 840C printer has both parallel and USB ports, though I only ever used it with a parallel cable, so I tried connecting with a USB cable. The...

Hello and welcome draepeacock !
The only solution is a workaround :
If you have the W XP install disc , you can install a virtual version of W XP on your machine from
If you still have the install disc , you can also partition your primary and install W XP on the new partition from up your data first.

Both are easy and safe , no specific knowledge required .
Regards .

Feb 14, 2011 | HP DeskJet 840c InkJet Printer

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Purchased USB to parallel cable (laserjet 5100) for new HP desktop but will not print. do i need to purchase a special cable or is there another solution? Thanks

Hi leafex,

Even though your computer may recognize the usb connection it will still require for the driver in order to print.

Follow the link above and select your operating system, download either the full solution if available or install the driver manually, Make sure to selec the USB port under the ports tab under properties, or printer properties for win 7.


Jul 16, 2010 | HP LaserJet 5100tn Printer

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The hp director scan function no longer works properly. How can I correct the problem? Can I load just the hp director from the printer software?Printer is an hppsc 1210 all-in-one.

If this issue occurs, after installing the new version or revison of internet explorer then try to download the "Critical update to resolve an issue with HP Director after installing a new revision of Internet Explorer" from HP Website if the operating system is Windows XP.

If this issue occurs, in general follow the below instructions to solve the issue.
  1. Download the HP Officejet J6480 All-in-One Printer
  2. Install the HP Officejet J6480 All-in-One Printer while installing do not connect USB cable at any point of time if it asks, check USB connect later
  3. Download the HP PSC 1210 All-in-One Printer
  4. Install the HP PSC 1210 All-in-One Printer connect the USB cable when it asks to connect
Download the printer full feature software based upon your operating system.

HP Officejet J6480 All-in-One

HP PSC 1210 All-in-One Printer

This should resolve the issue.

Sep 20, 2009 | HP PSC 1210 All-In-One InkJet Printer

3 Answers

I lost my instructings,I need a new copy. hurry. 208 villanova avenue,circle, Swarthmore, PA 19081

I am in the process of installing anew hp j6480 all in one printer on my new hp pavillon computer. First problem their is no in struction manual. I picked up 60 pages at the store were i purchased the equipment.before their printer died. I need to get balance of instructions. Second proplem I cannot install Ink jet cartridges.They seem to jam on top of insert. Worked with same cartridges at the store and had no trouble installing them

Jun 29, 2009 | Digital Products Hewlett Packard OfficeJet...

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Fatal error MSI: DOT4WRP

Very simple.Insert the printer installation software cd
First right click your cd drive and select open then go into the folder called util.
Then go into the folder called "CCC".
In that select uninstallation l3
once this uninstallation completes.
go into Local Disk C:\program files\hp\
and delete the digital imaging folder as much as can be deleted.
restart the computer.
goto and download the software for officejet 6500
After downloading it run it and when the type of uninstallation comes select advanced.
Next select custom installation and uncheck.
hp updates.
Hp Customer Participation Program
Hp Web Printing.
click on next first select usb installation and click on next(irrespective of whether it is a usb or wireless connection).
click on next and dont plug in the usb cable.
at the bottom there will be a box that says check this box if you want to connect your device later.
click on next.
the installation will finish.
Now insert your printer software installation cd and click on add a device or install and now you can choose your type of printer connection and your issue will be resolved.

Apr 21, 2009 | Xante Accel-a-Writer 4G Laser Printer

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C4180 hp photosmart all in one

Please click the below link to download the latest version of drivers and firmware for the C4180 Hp photo smart.
Click Here to download
Please let me know if you have any further questions or concerns.

Jan 06, 2009 | HP Photosmart 4180 All-in-One Printer

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My computer doesn't see my HP

Did you do a CLEAN download and install with no other programs running including your virus control? You can not get a good install on most drivers with other programs running. At this point you will need to

Turn off the equipment and unplug it.
Go to the toolbar under TOOLS>internet options> delete all your cookies
Turn off any running programs and do a new download.
Save it to your desktop.
Then install it by clicking on it.
Follow the directions carefully.
Plug it into a different USB port when instructed to bring it online.

When reinstalled, restart your computer. It should recognize the driver right away.

I hope this helps.

Aug 04, 2008 | HP LaserJet 1020 Printer

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