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HP Pavilion freezes on HP screen

After installing software on my neighbor's computer, I rebooted to make sure everything would come up. It stopped at the HP screen and didn't go any further. The options were to ESC, etc. No matter what I chose, it didn't respond.

I took it to my house and it runs fine. I went back over to the neighbor's house and used my power cord, my keyboard and mouse...still the HP screen. I plugged the power cord into the socket instead of their power strip...still the same HP screen and no response.

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  • tnmatt May 11, 2010

    What other devices are plugged in to it at their house and not at yours. (printer, camera, web cam, etc)?

  • peter ping May 11, 2010

    oops - what software did you install? - the older HP's used to keep a lot of configuration data on a separate drive partition - if this was damaged or overwritten you might have to use the original recovery discs to get it all back

  • Boogerhead01 May 11, 2010

    What software did you install?
    Is the computer at least a few years old?
    Have you tried your monitor?
    Is this HP screen like, up within a few seconds, or is it as the computer's trying to boot off the hard drive?
    The options are to "Esc., etc." means what -- it automatically brought you into a configuration screen? Does it say why?

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So the only variables I see here are the monitor and/or graphics card. Maybe his computer has the drivers for your monitor and card and his doesn't. If either of you is using Win 95, 98,ME,NT this kind of thing could happen. They were also short on drivers. It kind of sounds like the software you installed changed something in the registry or configuration files. I've had this happen. Does his unit have a restore point? Might try that. I might think of more things later.

Posted on Dec 27, 2008

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