Question about Microsoft Windows XP Home Edition
My kids were screwing with my computer. (sounds bad already ?) One was doing some shopping research before "black Friday" and the other decided to download a game (try it on dad's computer, if it was OK, THEN he'd download it to his. You can tell this kid is in college!)
This is a Dell Dimension XPS with Windows XP
I look at the "to begin, click your user name...." screen and see he has 14 programs running. I log off the computer and restart it. Without even clicking on a user ID I hear what sounds like the BBC on the headphones. (son #3 already stole the speakers from me) and a "Target" store pop-up comes up in a bit, still before I even click on a user ID. At this point I was still able to log onto the internet using explorer, but it often "encoutered a critical error" and explorer would close.
I manage to log on to my user ID and attemp to do a virus scan (using Ad-Aware), but after a short (maybe three or four minutes) time (and already showing over 200 "critical" items I get an error message of some sort and windows shuts down.
Now, I can only start up my computer and get to the "to begin, click your user name" page. I can move the pointer with the mouse, but that's all.
I'm guessing I'll have to wipe my system and re-install Windows XP ?
Is there anyway to retrive any of my files ? Nothing super critical in them, but it would be nice to save several of them.
How does one go about these processes ? What do you suggest?
I'm not the greatest with computers, but with Dell's tech support I have managed to re-install Windows 98 on the computer I'm on now many years ago (which was a real pain in the ***) and I did do Windows XP (much easier) on the computer I'm talking about several years ago with Dell's help.
"..... Now, type this exactly as I say,.... A as in apple, V as in boy, C as in" wait,.... did you say Vee as in boy? "Yes, that is correct, V as in boy,..."
Not looking for you to give me a hour's worth of advice for free, just give me your thoughts as to how I should proceed. Thanks
I often wipe my hard drive and start with a clean install as I evaluate so many applications and occasionally venture to new sites that leave a lot of debris. When I am remiss in backing up important or irreplaceable data I do an inplace upgrade http://support.microsoft.com/kb/315341, a link to save typing, or a parallel installation of Windows on a separate partition so I can at least boot up and then burn the data I need to disk before doing a clean install that always works best Fortunately with Dell you have access to all of the drivers you need online if you do not have a driver disk. If you have any trouble don't hesitate to call on me again. regards, Steve Medley
Posted on Dec 07, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Feb 09, 2015 | Huawei Cell Phones
Sep 29, 2011 | Westinghouse LVM-37w1 37 in. HD-Ready LCD...
Sep 27, 2010 | Vacuums
Sep 12, 2009 | 2000 Cadillac Escalade
Nov 27, 2008 | Computers & Internet
Sep 27, 2008 | Sharp XR-30X Projector
87 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: