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The camera on my laptop, model MT616 does not work anymore. If I click on the camera button it does nothing. It was purchased 12/11/2007 so I hope it's under warranty. Connie Wheelock 3395 mohawk st sauquoit ny 13456 Thanks!

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Get ahold of Gateway **NOW**, in case your warranty is about to run out.

They may be able to help you. Live support online has been rather helpful for me, and the wait times haven't been too bad. If that doesn't get you anywhere ...

I can't find your laptop in Gateway's database. Try poking around here, either with your serial number (this page) or by clicking the "Browse all downloads" tab and typing in your model number, which may be missing a number.
If you're browsing, hit "Display results" at the bottom before you enter anything in for question 4.

There should be some Webcam software, including a newer version of the drivers and a firmware update- - which will actually make the camera itself work differently.

Also look to see if there's any software from Gateway itself. Sometimes manufacturers build their own software to set up one button to enter a power management screen, one button to enter a setup screen, one button to open e-mail, etc. There may be similar controlling software for your camera.

Posted on Dec 07, 2008


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