Question about HP OfficeJet 6110 All-In-One InkJet Printer

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Scanner part of my system quit working.

When trying to scan pics etc I get an error message telling me scanner is not connected? Its an all in on if one part is connected they all should be. How can I ge tthe scanner part to work. I have checked all the plugs etc.. Unplugged everything , turned on and off etc. Don't know what else to do. Someone told em to uninstall and re-install my software and that might work. Thats fine but I can't find my disc to do this. :(

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  • ransom630 Dec 07, 2008

    Did not work. Now tells me there is an error in the imaging software. Now says I need to re-install it. I already said I no longer have the software. :( nor do I know where I can get it. Now it doesn't say it's not connected.

  • ransom630 Dec 07, 2008

    Thanks I am downloading it now. I have dial up and it says its going to take 11 hours to download. So lets see if I can keep a connection long enough to get it. Will let you know.

  • ransom630 Dec 10, 2008

    Sorry, I have deal up. It takes over 11 hours to download the software.I can't keep a connection long enough to get it downloaded. Guess I'm just without a scanner. ;-)

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Hi

I understand the issue, many HP all in one printer can print, but they don't scan. you might a error message "Error occurred while communicating to scanner device..". Before we uninstall the software, we can try resetting the USB composite Devices.Just follow the below steps.

1.Right click on MY computer ->Properties->Hardware->Device manager.

2.You will get Device manager window popping out.

3.Scroll down to "Universal Serial BUS controllers".Click on the (+) sign.

4.Check for the "USB Composite Device" and right click on it, click Uninstall.(IMPORTANT NOTE:WE HAVE TO UNINSTALL THE PRINTER'S USB COMPOSITE DEVICE, TO KNOW WHETHER IS THE PRINTER'S USB COMPOSITE DEVICE, RIGHT CLICK ON USB COMPOSITE DEVICE AND PROPERTIES,look for wat location says, Eg -LOCATION : HP OFFICEJET 6100.

5.Disconnect the USB and reboot the PC.

6.Connect the USB after reboot, you will get popup "Found new hardware".Then the Drivers will be installed Automatically.

Please response after trying this.

Thanks
Rizwan
rizwan84tx@gmail.com

Posted on Dec 07, 2008

  • Mohammed Rizwan
    Mohammed Rizwan Dec 07, 2008

    Hi,

    Thanks for your response.Lets try reinstalling the software.

    1.Uninstall any HP printer software from Add/remove programs.
    2.Restarted the PC.
    3.Download the Software for your printer by clicking the below link for windows XP
    http://h10025.www1.hp.com/ewfrf/wc/softw...
    4.Click on Download only.
    5.Before you install disconnect the USB cable and connect the USB when the installation software prompts.
    6.Complete the installation and then try scanning.

    Thanks
    Rizwan
    rizwan84tx@gmail.com


  • Mohammed Rizwan
    Mohammed Rizwan Dec 07, 2008

    Sure...Ping me for any help...!! happy to help...:)

    Thanks
    Rizwan


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