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my dear ! I'm really happy cuz i hv done it in just 4 to 8 minutes !! I'm so happy to tell u that ! u should just update ur wd device system system >>>
You can format your Western Digital drive .first you connect your drive with the computer. Now when the drive prompts you for the password then you enter any wrong password five times. Then you will be prompted to erase the existing drive. If it doesn't prompt to unlock the drive then access the Western Digital smart ware Cd and in the unlocker button double click it.I hope this if you follow this solution your problem is over.
The best thing to do is:
On your Mac, go to Finder > Applications > Utilities > Disk Utility > Select the WD Passport Drive > Erase >
Format as Mac OS X Extended (Journaled)
Give it a name
Then press erase.
THIS WILL ERASE ALL DATA FROM THE DRIVE - but it should fix the issue.
1 of 2 things can be wrong...1 (cable may be loose) unplug the cable (ext HD) connected to pc, now reinsert back into pc..try this once or twice...until you see it appear in my computer....if this is not working and your ext HD came with a CD software..uninstall (make sure ext HD is not connected) software, then reinstall make sure your firewall allows it to be connected....this should do the trick...now plug HD back up to pc...do not format your ext hd unless you really really dont want the data on it (format erases everything)
WARNING: Do not think that theyourWD Passport, using the WD Sync software, is a backup drive; it is NOT !
As per the documentation with this device: "synchronization software is intended to synchronize the data from a computer to the drive (WD Passport) and SHOULD NOT be used as backup software. To use this software properly, we advise that you do not wipe or erase the data from the internal hard drive (computer) and resynchronize, as this will cause the data that WD Sync stored to the Passport to be deleted."
This is why you are hearing so many people saying that they are deleting the WD Sync software, reformatting, and using the WC Passport as a true backup drive where you can actually see the files that you are backing up, rather than a bunch of unrecognizable sync files that likely don't have all thefiles that you thought you "backed up".