Question about SanDisk Sansa e260 MP3 Player

1 Answer

I need installation CD and it only shows a white screen

Hi there,

I just bought the SanDisk Sansa e260 and when I'm trying to charge it through my laptop, I only get a white screen and the wheel lights up.

I don't see anything on the screen not even that the battery is being charged.

Also when I bought it, I didn't get the manual nor the installation CD.

Please tell me what I should do.

Thanks,

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  • Anonymous Dec 07, 2008

    Frozen in the only blue wheel lite.

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1 Answer

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  • 8,596 Answers

Software available from Sandisk's website

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Dec 17, 2008

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1 Answer

My sansa is trying to connect with my computer but just start over when its trying to connect it looks like it freezes, the screen gets white and it does the process all over again trying to connect to my...


Try to press the power button while it is connected to your computer. See if it will show up charging. If it is not, then you may need to contact SanDiskSupport.

Oct 13, 2010 | SanDisk Sansa e260 MP3 Player

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My sansa e260 goes black after showing sandisk start up screen and does the same when plugged into a pc. it starts to refresh database and then the screen goes black.


Hi there

When you say the screen goes black even after disconnecting the device from computer it could be an issue with the firmware.
It might need to have updated firmware. To get the updated firmware please go www.sandisk.com.

Where you can get the latest firmware for your model.
*** Make sure when you update the firmware keep the device in MSC mode.

Here is the link for updating the firmware:

http://kb.sandisk.com/app/answers/detail/a_id/306
Kindly revert for further clarifications....

Feb 17, 2010 | SanDisk Sansa e260 MP3 Player

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I think my sansa e260 just died


Is it unlocked? I thought my sansa died a few times, bit it turned out that it was just locked.

Sep 28, 2009 | SanDisk Sansa e260 MP3 Player

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Hi! My Sansa e260 won't turn on. It charges


try upgrading the firmware...if that doesnt help u'll need to replace the battery here's how to update firmware- http://kb.sandisk.com/app/answers/detail/a_id/306

Aug 14, 2009 | SanDisk Sansa e260 MP3 Player

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When i start up my SanDisk Sansa E260 it starts then resets


I had the same problem when I connected to the computer. So I used my friends Labtop definite 2.0 usb. Did you try to update your sansa click on link and download install run connect sansa when asked.
(http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe)

I hope this works

Feb 19, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

White screen on sansa e260


For the non-deletable files try: http://forums.sandisk.com/sansa/board/message?board.id=e200&message.id=26888&query.id=215455#M26888
http://forums.sandisk.com/sansa/board/message?board.id=e200&message.id=24445&query.id=215455#M24445
http://forums.sandisk.com/sansa/board/message?board.id=e200&message.id=2824&query.id=215455#M2824

For the Display: http://forums.sandisk.com/sansa/board/message?board.id=e200&message.id=25895&query.id=215591#M25895
http://forums.sandisk.com/sansa/board/message?board.id=e200&thread.id=16113&view=by_date_ascending&page=1

Hope this helps...

Feb 04, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e260 isues.


Hiya, you can try this. http://driver.wareseeker.com/free-sandisk-sansa-e260/

Jan 07, 2009 | SanDisk Sansa e260 MP3 Player

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Sandisk Sansa e260 4GB Media Player manual


http://www.sandisk.com/sansa/#/support-0/

Jun 27, 2008 | SanDisk Sansa e260 MP3 Player

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