Are you getting alot of unhapy people lately? I'm a tech support wiz on this website, and it is my intension to help others as much as possible. And ultimately to make a little money doing it. When I offer advice some people either do not understand, or they just want a flat out fix it diagnosis, or they flag you with "thanks for the trying b.s." Offering advice online can be difficult when your not looking at the problem yourself. All I wana do is help out and determine if they should have a tech look at it, or if they can fix themselves. I read your live chat session review, what a ****, You gave him your free time, and all he can say is "that fellow and I weren't on the same page!" Wow, I guess I will keep it up and I do get some very gracious poeple here and I feel good when I can fix there problem, but they usually never rate the solution leaving my rating a whopping 82%. Anyway I'm done venting, good luck to you overall I'm having fun sharing my experiences.
You know how you can give very simple instructions and never hear from that person again? I just don't understand they come here for a reason then leave you hanging. I have about 65 unanswered solutions which I know were right on but still you have to wonder. Is it worth my time and effort. One person I told him exactly what the problem was and he said I was so far off base. Maybe it was the way he said the problem. Right there with you buddy ken
That was my first "customer" that was...... dissatisfied.
I will certainly say I see a lot of questions that people ask that are just totally unanswerable.
Like, "hey my fridge is broke, can I fix it? I mean, ????? What you gonna do wit dat eh?
I get a kick out of folks who obviously don't know how to fix it themselves, are asking your help, but when you tell them what to check or what the problem may be, they suddenly know more than you do.
I find it interesting that someone can somehow Know that a unit has absolutely no possibility of being low on refrigerant..... yet they have not checked, cannot check and wouldn't know how to begin to check. But they get angry when you tell them its likely the problem.
I found it interesting that when I instructed (more than once) that he check certain components, that he take certain procedures to diagnose and determine the source of the water problem, he just decided to bypass all that and tell me it was not the problem.
OK...... so the 4 most likely problems you will not even consider?
I sometimes get the impression folks want me to tell them what the problem is, and then when they decide, "You know, I don't like that problem, I want it to be something else" they then expect me to magically change their units problem to an easier solution so they can just flip a switch or push a button and VIOLA! it is fixed.
.....................................................................................
So Bob, whats wrong with the economy? Well Mike, its a combination of lack of demand, over supply, tax issues, national de....NO BOB I don't like that answer, give me another. OK, Mike, guy buy a cheeseburger at McDonald's and the economy will magically be perfect!!! Is that one more to your liking?"
sheeesh..... and then they rate you as "thanks for trying".
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