Question about Creative Labs Zen Touch MP3 Player

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Creative Zen Touch Controls

None of my controls (change the song, pause etc.) work properly! this is after resetting it furiously various times. on top of that, the touch pad refuses to work either! please help!

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    My slider buttons don't work so I cannot scroll menus effectively.

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  • 4,402 Answers

Try downloading the MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.

Posted on Jan 28, 2008

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1 Answer

My mp3 touch screen froze while i was useing it


1. Connect the player to the mains via the power cable.
2. Straighten out a paper clip.
3. Hold down the Play/Pause button, and poke the paperclip through the reset hole (still holding down the play/pause button)
4. This will acces the recovery mode. Scroll down and go to reboot. Press the OK button.

I can't remember if this resets the data though?

But once you have control of the zen head on over to their website and update the firmware (this will wipe all of your songs, but would you rather have an MP3 player with music you cant listen to?) Haha

Anyhow hope this helps.

Aug 23, 2010 | Creative Labs Zen Touch MP3 Player

2 Answers

Hi, My Creative ZEN has frozen up. When you switch it on a 'rebuilding' screen is displayed and once that has run its course the last song that was playing is displayed as playing but does not play &...


First of all, I hope you mad a backup of it's content, becouse there is
no other way, it need to be fomated from it's service menu.

1. Make sure bthat your Zen is turned off and has a full battery.
2. Press and hold the Play/Pause button and Back/Options button simultaneously.
3.
The Recovery Mode screen appears when the player, and three menu items are shown: Clean Up, Format and Reboot.
4.
Format your ZEN and then do a clean up.
5. When done reboot.
6. Hook it up to your computer an reflash to the latest firmware, you can download the tool here to flash your firmware:
http://ccfiles.creative.com/ManualDn/Applications/PDE/10398/0x8CCCF7FC/CT-RT_PCAPP_2_00_05.exe

Jul 28, 2010 | Creative Labs Zen Touch MP3 Player

1 Answer

My Creative Zen Touch is frozen. When I hold down the "Menu" button, the screen does not change. When I connect to the computer and attempt to run Creative Mediasource Organizer, I get a message that the...


I would run the recovery console from the player itself. Make sure the Touch's power supply is plugged in (and unplugged from a PC) then to access the recovery mode of the Touch, hold down the Play/Pause button while inserting a straightened paper clip into the reset hole on your player, give it about five seconds then remove the paper clip.
Next, keep on holding the Play/Pause button until the Rescue Mode screen appears. After you see the rescue mode menu, you can release the play/pause button.
I would try a "clean up" first, as this is less intrusive and will not erase data.

Mar 27, 2009 | Creative Labs Zen Touch MP3 Player

1 Answer

Creative Zen screen is frozen on ZEN


If you have tried the reset hole on the bottom, try the mp3 player recovery tool here.

Feb 12, 2009 | Creative Labs Zen Digital Media Player

1 Answer

Creative zen touch


Try hitting the Zen on your knee. It sounds silly, but many people here say that it works.

Jan 07, 2009 | Creative Labs Zen Touch MP3 Player

1 Answer

Frozen Zen Touch


I would try a firmware update, if you have a PC running windows xp or vista, check out this link for a firmware download. If this doesn't work, i would consider investing in a new mp3 player, because of course you probably could contact the "Creative" company and get then to fix it, but it'd probably cost about as much as buying a new one....not worth it....the new 80gb zune is very nice...or you could go for another zen product. or ipod...

Jun 27, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Creative zen mp3 help please


You will need to put the Zen into recovery mode and erase the firmware, then reload the firmware. Follow these steps:

To Erase the Firmware:

1. Get a paperclip and straighten it out.

2. Hold down the Play/Pause button, and put the paperclip through the reset hole. Release the paperclip while continuing to press the Play/Pause button until you see the screen change.

3. Select "Reload Firmware."

To Load the new Firmware:

Go to www.Creative.com/support --> downloads. Click through the navigation and download the latest Zen Touch firmware. Reboot your computer, then plug in your Zen via USB cable. Double-click the firmware icon and then click upgrade.

Apr 02, 2008 | Creative Labs Zen Touch MP3 Player

2 Answers

Light comes on and its frozen how do i reset?


Has the player been dropped recently? or had a serious shock? It sounds like the hard drive is not starting correctly, which would prevent the zen from accessing the start files on the drive.
If this is so, check the warranty, if it is still in warranty, send it off. otherwise you may need to look into buying a new player.

Check out: www.geekzone.co.nz/forums.asp?ForumId=38&TopicId=6862

Quoted from 'retardinator':

I have had this before, what you need to do is

1. Connect the player to the mains via the power cable.
2. Straighten out a paper clip.
3. Hold down the Play/Pause button, and poke the paperclip through the reset hole (still holding down the play/pause button)
4. This will acces the recovery mode. Scroll down and go to reboot. Press the OK button.

I can't remember if this resets the data though?

But once you have control of the zen head on over to their website and update the firmware (this certainly wipes all songs but is soooo worth it) I have updated mine twice and now haven't had a problem since.
End quote

hope this helps,
Sincerely,
mister_apocalypse, aka <<CKS>>DRpyro
and
Maxicube aka 'monsieur'

Tech support team No.1

Feb 08, 2008 | Creative Labs Zen Touch MP3 Player

2 Answers

Creative Zen Touch


I cant recommend this but.....
from what ive been reading people have been smacking the player on its rhs while turning it on works.I had to smack it fairly hard though so don't be afraid!! I

Dec 08, 2007 | Creative Labs Zen Touch MP3 Player

1 Answer

Zen sleek frozen after trying to delete songs


Why does technology make you work for what you already paid good money for? Have you tried going into Recovery Mode? You do this by holding down the Play/Pause button while triggering the Reset button. Once there, you have four options. Try selecting Disk Cleanup and then Reboot. You might need to re-Sync a few things but it's worth a shot. Good luck.

Dec 16, 2006 | Creative Labs ZEN SLEEK MP3 Player

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