Question about HP Photosmart C5180 All-In-One InkJet Printer

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Wireless connection issues

Hi, i have a laptop which works with my Bt wireless router, i bought a new HP Photosmart C4380 to use its wireless printing function but when it scans for my wireless network it can't see any! i know its there and on because i'm using the internet and the router has all it little flashing lights on, so i'm assuming its something to do with the printer...

i put the installer disk in and go through the instructions which are fine until it gets to the point where i identify my wireless network and put in the WEP key, it does this fine when connected by USB but then it should work without it... it doesn't identify any of the wireless networks my laptop picks up (i can pick up both my neighbours security encrypted networks too)
any ideas on how to get it working would be great.... Just bought hp Pavilion dv7-1132 with hp photosmart c6380. Have Netgear Range Max wireless router. Have loaded the disks for the system to work. Printer is about 3 feet from the router and does not recognize either the wireless network or my laptop. My laptop also doesn't recognize the printer. Any suggestions would be helpful. Spent 2.5 hours on phone with hp tech who couldn't figure it out. HELP

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First open services goto start Run type services.msc and see for the entries (hp cue discovery , hpqcxs08 and hp network device) and make sure they are enabled.
Then Goto device manager (Right click on computer and then properties then device manager) Here click on View and show hiden devices and under network adaptors see if you have a red X on HP Printers then delete all he etries you have for HP here (If t prompters a restart restart later) after you have deleted all you may restart your computer.
Then start to install or add a device from the disk.
If it finds the printer do not click on next got to device manager then view and show hiden devices and see if you have the HP Printer with a Red X if yes right click on it and enable it (If it prompts a restart DO NOT RESTART) close this device manager window and in the instalation widow click on next and it should complete the installation.

Good Luck

Posted on Dec 07, 2008

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Posted on Jan 02, 2017

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