Question about Dell Inspiron 1525 Notebook
I purchased a Dell Inspiron 1525 laptop back in June of 2008 and was it was strongly suggested that I buy the 2 year extended service plan. The cost of the plan was almost 20% of the total cost. I asked what that would get me and I was told that with it if anything happened to the laptop I would simply need to bring it back to them and they would replace it.
So now that the laptop will not turn on, I take it back and I'm told I have to call a number and go through that process. I was told one before I purchased and the reality turned out to be different after the purchase. SCAM.
So I called the number and after working my way through the various menu options it tells me to go to www.repairnow.com/walmart which I do. There I attempt to open a service request and guess WHAT? It tells me to call the same number I called to begin with!
So I call it again and I choose different options, ANY options in order to talk to a HUMAN but I can't because all the options end up with a "We're experiencing technical difficulties. Please call back later."
How do you like that!? I paid $100 for THAT!
This is a SCAM! I cannot get anyone at Walmart or at www.repairnow.com to help me even OPEN a repair request!
SCAM! Never buy a warranty repair plan. They will tell you anything to get you to buy it and they'll do everything to avoid fixing things!
Shame on both those companies!
I work for the Wal-Mart PC Care program. The PC Care program is free, it provides assistance in installing a year worth of virus protection. Anything beyond that is on a pay for fee service. It does not replace the original Dell warranty (which as pointed out) you were under. The little card board disk hold clearly states that you should save your receipt here. The receipt can be generated again at the local store. A customer can also purchase an extended service that comes info effect after the original warranty expires. It is not a bad plan, but it does pay to read and know what the plan covers. You still need to contact Dell as you are under their warranty. Pre-existing conditions are not covered by any extended service plan.
Posted on Jun 10, 2009
If you bought it in June of 2008, then you still have a Dell 1 year warranty on it, your extended warranty has not yet taken affect.
You may need to register with dell on their retail sales registration site in order to get coverage.
The only thing you need is the Service Tag as far as know, which is on a sticker either under the system, or under the battery.
In the US Walmart systems are covered for 1 year by Dell directly.
Posted on Mar 23, 2009
Well i got someone as soon as i called, but they couldn't do a dam thing. of course my husband lost the reciept but hell we purchased this dell in october and they told us there nothing that they can help us with, so i called the company because we have a 2 year warrenty also on this dam broke and somtimes frozen computer and there saying they can't help us like we stole it or something. so what do we do? do any one have any suggestions please let us no sign tired of the ******** and run around.
Posted on Jan 28, 2009
Go to the Wal Mart and ask for the store manager.
Tell the manager your story and warn them if they can not solve the problem in store you will send your story to all local newspaper and all newsgroups in Internet.
Don't forget, it is now "buyers market".
Posted on Dec 07, 2008
I bought my Gateway laptop @ Walmart about 20 months ago .Buying the Gateway was a mistake , but paying the $100 for the 2 year extended warrantee from Walmart ,was the best thing I ever did , and here's why ...the laptop has had to be sent away 5 times for various ailments ....the 2 times that occurred within a year of purchase , was Gateway's responsibility . The 2 x I had to send it to them , they insisted it be sent UPS , which I had to pay one way each time , and it was $70 each time . Come to think of it , they goofed up something else , unrelated to the original prob while they had my computer ! When 1 yr passed and Walmart's 2 yr extended kicked in , I got great online tech help , remote fixes , and even tho' the thing needed to go to the hospital 3 x , walmart paid the shipping everytime . If it werent for that 2 year ex. warr. I would'nt even have a working computer right now !
Posted on Jun 11, 2010
I have a acer5715z/5315series it is suppose to have a audio device installed it is under warrenty plus i have a 2 year extened warrenty what can you do about this?
Posted on Jul 10, 2009
They were in the process of changing service providers which has been completed now. I called recently and accessed the site and all is well. They did not intentionally scam you. It was just growing pains. I suggest you take a deep breath and try again.
Posted on Aug 12, 2009
I agree u walmart peple act like a scam u say u fixed my laptp and send it back with a crack going down the side opening my keyboard. School starts in 3 daysi and I nothing to do my college homework. I called last week Thursday and I get a run around about the box being sent out..it has been 9 days you bastards need to get sued. Give me my 100 dollars back and let me take my laptop to a real professional to get it fixed. I am definately reporting this to BBB
Posted on Sep 02, 2012
I bought my Gateway laptop @ Walmart about 22 months ago with additional 2 year warranty. i was told pretty much everything is covered. first and only problem now experiencing battery problems with short life after full charge. wal marts warranty tells me batteries are not included in this extended warranty.i stopped back at the wal mart store and asked all sales people if the extended warranty covers internal batteries, they all assured me yes it does identical to the person who no longer works there 22 months ago.The warranty is pretty much useless and nothing but clear profit to wal marts
Posted on Aug 13, 2010
They have toll free #: 877-968-6391, they are there 24/7. I got right through.
Posted on Nov 04, 2010
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Need more info
We are talking about the main battery / not cmos battery?
Does charger lamp illuminate?
If so ensure plugs are securely pressed in to Laptop and charger.
If charger lamp does NOT light up try a different wall plug.
Surely Dell would have tested that battery and charging before returning.
Posted on Aug 13, 2009
It is possible the battery itself has wore out. They have a limited amount of time they can be recharged. Does the unit run while the charger is plugged in??
Posted on Jan 26, 2010
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