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What is the video source? Some set-top boxes send a closed caption signal that doesn't match the TV's CC interpreter. For those devices, you need to enable the captions on the set-top box.
I know how to enable captions on one particular Dish satellite box. The steps will depend on if your TV is TV1 or TV2 connected to the box. If the TV is TV2, you need to set the box in Single mode (so both TVs are set to the same channel). This is done with the Mode button on the box itself (highlight Yes and click Select using the Dish remote when prompted to go to Single Mode). If the box is in Single Mode, you won't get a prompt but the unit will go to Dual mode. There is a small LED on the box to indicate Single or Dual mode.
Next press Menu on the remote and go to Properties (9). Click Select and then navigate to Closed Captions (6). Click Select. Go to the Closed Caption On/Off line (1) and press the left arrow and then the up/down arrow to set to the captions to On. Press the right arrow and then Select with Done highlighted. Exit the Menu by hitting Cancel repeatedly.
This may depend on the signal source of the TV. If you are watching OTA TV (or your TV is interpreting the CC from the cable or satellite signal), then use the CC button on the remote. Alternatively, depending on your exact model Hitachi TV, try using the menu to find a Tools or Options sub-menu and then turn off the CC from there. This could be under a different menu item. If you add a comment with your model number, I'll be glad to give the exact menu steps.
If you have a set-top box (cable, satellite, digital-to-analog converter box, DVD recorder), the captions may be turned on at this source. Then you will need to disable the captions from that box. With a converter box, press the CC button on the converter's remote or enter the menus for that box.
With a Dish TV set-top box, press Menu on the Dish remote, go to Properties (item 9). Click Select and then go down to Closed Caption (item 6), and press Select again. The first item in this sub-menu lets you turn on and off the captions. Press the left button and then up or down arrow followed by Select to change the setting. For other sources, check the instructions for that device or add a comment with the specific source for a solution for that device.
I hope this helps.
Cindy Wells (the Dish CC procedure is for the box I have to deal with; I can't guarantee that updates/model changes have not changed the procedure.)
There are several possibilities here so you will need to work with me to resolve this problem. In order for Closed Captioning (CC) to work, you need to make sure the CC settings are correct on the TV, and then make sure they CC is switched on. In addition, if you are using a cable or satellite receiver box, CC also needs to be switched on for these "boxes".
It's easiest to start with the TV. Please make sure you have done the following:
1. Check the Closed Caption settings are as follows from the TV on-screen menu as follows:
a) Press the "MENU" button on the DYNEX remote b) Press the RIGHT arrow twice to highlight the "SETUP" menu c) Press the DOWN arrow once to open the "SETUP" menu d) Press the DOWN arrow twice to highlight "CLOSED CAPTION" e) Press the RIGHT arrow or the "ENTER" button once to open the CLOSED CAPTION MENU f) Make sure the Closed Caption option "CC MODE" is set to "ON". This can be changed using the UP/DOWN arrow keys to highlight "CC MODE" and using the LEFT/RIGHT arrows to switch between off and on.
The "Basic Selection" and "Advanced Selection" settings are for analogue and digital closed-captions respectively. In addition, the "Options" sub-menu can be used to change the size and style of the digital closed captions (Advanced Selection). All three of these options should eventually be set according to your personal preferences, but for the purposes of making sure it is working, I suggest you set them as follows:
Basic Selection = CC1
Advanced Selection = Service 1
These options are the basic settings which will display only the spoken dialogue of the TV program.
g) Press "EXIT" on the remote to close the menu and return to viewing mode.
2. Press the "CCD" button on your Dynex remote control. This can be found in the bottom right-hand corner of the remote. Each press of the "CCD" button will cycle the closed captions between ON and OFF. (CCD means Closed Caption Display)
3. Check the Closed Captions are displayed and then adjust the Basic and Advanced Selection options until the type and appearance of the closed captions are how you like them.
If you have done the above and still cannot get it to work, please let me know whether you are using a cable or satellite receiver and the brand/model number. I will then be able to assist you further.
What is the input source? Could the captions be on from a set-top box (cable/sat/dvd player)? I know with one satellite box, the only way to enable captions on the second TV (an older set) turned out to be putting the box in single mode and turning on the captions. This meant that both sets got the captions. Thus to turn off the captions for the main TV, you have to turn them off in the satellite dish menu.
Please let me know if this helps.
Cindy Wells (I'm assuming that pressing the CC button on the remote hasn't helped and this isn't a case of open captions being provided.)
Hi martymeowmy name is Mike Houston of DISH Network and after reading over your post thereare some things that can be done. Please press the buttons of MENU-6-9 and youwill be on the Closed Caption screen and press the tab that says Captionson/off and make sure the ON tab is checked.
Unfortunately, many sets these days do not allow you to access the closed captioning options without a remote. The good news is that universal remotes do and they are relatively cheap. When you look for a universal remote, be sure that it has a menu button on it. Expect to pay between $5-$7 for one.