Question about HP scanjet 3970 digital flatbed scanner

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Can't install my HP Scanjet 3970!

I've installed and re-installed this scanner more than just a few times but have never got an error ( ? ) message telling me that I need a Scan Disc and/or a file called Scan.msi. I have no idea what this stuff is and it's keeping me from my work here. All I've got is the HP Photo & Imaging Software v.2.1 CD for the Scanjet, using WindowsXP. But it's worthless unless I get thru this Scan disc/Scan.msi thing. Would someone please reply back with some help/instruction as to just what I'm supossed to do to get 'un-stuck' from this problem? Thanks a lot - Billy

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  • Anonymous Jan 26, 2009

    CANT INSTALL THE SOFTWARE AND DOWNLOADED IT TWICE FROM HP ! THE FIRST DOWNLOAD WAS CORRUPTED.
    HELP !HELP !
    G3010


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Billy,unplug the scanner.go into device manager and remove/uninstall all drivers for the scan jet.reboot computer.go to hp site and download new drivers/set-up.reboot computer.hook scanner back up to pc.pc shuld see the device and load drivers .if not go back into device manager and find/click on scanner.tell it to update drivers it shout do this automaticly..but if not point it to the new drivers.update.if you still having a problem or i have confused you contact me here.RICHARDM69

Posted on Dec 06, 2008

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Posted on Dec 06, 2008

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This might probably help, see the Diagnostic description, Patch etc... to download, havn't tried it yet but maybe its the solution for errors.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=298549&prodTypeId=15179&prodSeriesId=298547&swLang=8&taskId=135&swEnvOID=228

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