Question about Philips GoGear SA178 MP3 Player

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Recognizing as MP3 player or removable device

My computer does not recognize my Philips GoGear SA13335 MP3 as an MP3 player, or a removable device, and i've tried almost everything a note at the bottom keeps popping up saying Found New Hardware MTP Device, but it does not do anything and when i go to my computer, it does not show a removable device, any help?

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  • Anonymous Mar 13, 2014

    I got released from prison and decided to keep my mp3 player. Now I want to take the security system off my mp3 player that keeps me from using it unless I revalidate it every 14 days.



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Try reinstalling the software that came with the unit. Go into device manager & see if the unit shows there, & make sure there are no conflicts. Your owner's manual may also have a tech help number to call.

Posted on Jul 20, 2007


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Connect it with the USB cable and if that dosen't work install the software that came with it. If your memory card for the device is removable use an adapter to connect the card to the PC.

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Your GoGear may not respond to button presses from time to time. This is often caused by an error in the operating system and can be fixed by resetting the device. Resetting the GoGear is similar to rebooting your computer. You will not lose any of the data uploaded to the device. To reset the GoGear, press the "Reset" button located on the left of the device. The screen will go blank for a few seconds and then turn back on.

If the GoGear freezes after uploading a file to the device or if one song or sound file freezes the device each time you play it, the file is likely corrupt and needs to be removed from the GoGear. Connect the GoGear to a computer and delete the file from the device.


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When i turn on the philips gogear it says philips,gogear,updating and then it jams

This player has an issue that the latest firmware fixes, re: constant freezing during updating. If you can just get the computer to recognize the player, and load the firmware update then you should be fine. The firmware update should load when you go to the "Update" button on the latest Device Manager (the version of the Device Manager from Philips' website, not from the install CD).

If the computer is not recognizing the player, then try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

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Philips gogear

Windows XP has a native driver that will work - if your computer is not recognizing the device, then unplug the GoGear from computer, turn your GoGear off, and hold in the volume+ button. Reconnect the GoGear to your computer while still holding the volume+ button. After 5-50 seconds, Windows should say Found Hardware Wizard and will load/reload the needed drivers.

Otherwise, you may have to reinstall the installation CD (does not work with Vista) - it has a key component called Philips Device Plug-In which needs to be reloaded.

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