Question about SanDisk Sansa e250 MP3 Player

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Whattt is going on?

I was listening to my Sansa e200r 2GB Mp3 player, I went into rhapsody channels and clicked a channel, and it restarts itself. When it restarted it I tried to play a song in my library and it restarted again, but this time it turned on playing a song out of my library halfway through. I could still play that song, but when I switched over to a different song, it showed the song then restarted again. everytime I turned it on and did that the same song would show up halfway through. I connected it to my computer and deleted that song, after I took it out, it went to the "refresh database" screen and the screen started fading out with blue lines to a blue screen. I took out the battery, that didnt work. I let the battery die, then plugged it back into my computer. That didnt work either.

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Re: Whattt is going on?

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 26, 2008

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Sansa 260


Switch your Sansa E260 to its Recovery Mode:

1. Make sure the player is powered off
2. Enable the "Hold" switch (located on the top of the player). You would know it's enabled when you see the "orange-colored" surface
3. Press the "Record" button. Make sure you keep it pressed while pressing on the "Menu" button.
4. keep your fingers pressed on these 2 buttons until the E260 LCD screen displays "Welcome to Recovery Mode"
5. Connect your E260 to your computer. (Just a reminder: The minimum Operating System requirements for a Sansa E200 player is Windows XP and above)
6. Double-click on "My Computer" and you would see your Sansa E260 appear as a "16 MB" drive. Note: If you do not see that "16 MB" drive/partition, please repeat steps 1-6.

Next, Apply the firmware for the E260 (your player should be connected to your PC at this time):

Step 1:
Use this link to download the firmware for your Sansa E260 (for better results, please save this file on your "Desktop":

Step 2:
Double left-click on the downloaded file, and follow the on-screen prompts. The file will automatically re-flash your player and format it as well, thereby clearing all possible file/system corruptions that may have occurred.

Step 3:
When the process is complete, unplug your E260 from your computer, and please make sure you disable the "Hold" switch

Step 4:
Power up your E260 and 90-99% of the time, it would boot up successfully.

Step 5:
Enjoy using your Sansa E260, just like I do. (I love this player)

sorry for so much writing it pays off read this to

) Unzip the downloaded zip file and extract the file pp5022.mi4

2) On your Rhapsody device, go to "Settings" -> "Mode" then select "Rhapsody"

3) With the data cable, plug the USB connector to the USB port on the PC, verify “Connected” is shown on the e200R display

4)On the PC, Check for device “Sansa e200 (E:)” under My Computer.
NOTE: the actual drive letter might be different

5) Drag and Drop pp5022.mi4 from your PC to the root folder of E: drive.
NOTE: Do NOT drop it to “Sansa e200R Rhapsody” device which is the MicroSD card slot

6) Unplug your Rhapsody device.

7) Your Rhapsody device will restart and perform a firmware upgrade and restart again.

When done, go to main menu “Settings” -> “Info” and verify the current version number.


Nov 13, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

My sansa e250

hey smart ones(sarcasm) why dont u just buy the Sansa e250v2

its pretty much the same thing, just without rhapsody, thats how me and my friends are, i bought the one with rhapsody features(Sansa e250R) so i can play the songs that i bought and get free music channels for it, where my friend on the other hand has the Sansa e250v2 without rhapsody, u can still use rhapsody but u cant get free music channels for it, or u could also download best buy music manager or rhapsody and set up a free 31-day account for it to stop saying that for a while, plus if u got ur Sansa e250R from Best Buy, they can replace it, or trade u the sansa that u have with the rhapsody-free one(without rhapsody)

Feb 01, 2008 | SanDisk Sansa e250 MP3 Player

3 Answers

Music files corrupted, then disappeared

I had something similar happen to mine (corrupted music files). In Explorer right click on your F: drive, choose Properties, go to the Tools tab and then click the Check Now for error checking. Check both boxes then click Start. Once finished go back into Explorer, click on the Tools Menu, choose Folder Options, in the windows that comes up click on the View tab. In the Advanced settings section click the Show Hidden Files and Folders, then click OK. Now look at your F: drive and see what is there. There should be a MUSIC, PHOTO, PICTURES, PLAYLISTS, RECORD, SYSTEM, TMP, & VIDEO folders. Look in the MUSIC folder to see what music is in there. See it they still show up as corrupt when you turn on your Sansa. If so you may need to delete all the music files in the MUSIC folder and re-copy them to the device. Also, if you see any folders call FOUND.000 I would delete them, these will contain corrupted files that Windows found when checking the drive and are now useless too you. Hope this helps.

Jan 31, 2008 | SanDisk Sansa e260 MP3 Player

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go to rhapsody and go to where it says sansa. it will show all of your music. right click any song and the option to delete will appear

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you might want to try right clicking on your mp3 icon while in rhapsody and clicking format device...

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yup mine does that but mine is a coby 2gb mp4

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if your sanas e260 does'n syncronize with your computer or say data base..., take the battery out and conect it with out the battery.

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I had the same problem. In the end I reformatted the e200. To reformat hook up to your pc and there should be a reformat option on the e200 icon.

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1 Answer

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Reacquire the channels from Rhapsody

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