Question about Philips GoGear HDD6330 MP3 Player

1 Answer

Wont turn on?

Do the same as when it freezes when turned on, mine would not turn on, or charge or anything. press power and volume up and it started working

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  • jewlz Mar 14, 2008

    will not turn on even with it pluggen in. nothing shows up on screen and it worked fine all day! whats the problem and how can i fix it? please help

  • mnkymanslim Mar 15, 2008

    my battery is not working it says it is charging but if it is not pluged in it doesn't turn on when connected to pc it says battery is 100% charged it is also connected to the ac at the same as computer or it wont work then either

    i tried reseting on the computer and the quick restart w/ power and volume up doesn't work any other suggestions.

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  • Master
  • 8,596 Answers

Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

Posted on Feb 11, 2008

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