Hey guys i think i have tried everything posted here to fix this but it seems that my device cannot update to solve this problem. another thing is that my pc pics up a 16mb storage device and not the actual 2gig and not even the memory card inserted. please help!
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Re: e220 refresh data base
You will have to reformat the player
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.
Reset the Sansa Player first.On most models, restart is done by holding the power button in for 15 seconds or longer.Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced. Download the Sansa Recovery Tool from the Sansa website. Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything. Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp If these fail, then: Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version). You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer. -Tha Mp3 Doctor
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Download this file: http://www.sendspace.com/file/0mc3km
This is the firmware update utility for Sanca c140 (c100 series) devices.
There is a howto.txt file included, follow the instructions.I am posting the instructions here for convenience.
1. Download the attached file and save it on the desktop. (the player should not be attached to the computer at this point) 2. Double click the file to run it. 3. Accept the license agreement. 4. Remove the battery from the mp3 player. 5. Press and hold the center (select) button and connect it to the computer (keep holding the button, this is the firmware update mode). 6. If the New Hardware Wizard appears (now you can let go of the select button), do the following: (if asked, choose not to connect to the internet for updates), then choose to install the device automatically, then follow the prompts to finish the installation. 7. When the wizard comes up, or when the Update button becomes active (whichever happens first), you may release the select button. 8. Click the Update button, and then click OK to the message that comes up. 9. Wait until the upgrade finishes, then unplug the device. 10. Put the battery back in, and turn on the player. 11. Hopefully the update will be performed, then choose English for the language when prompted. 12. Check if the issue is resolved.
The Same thing happened to Me once. All you have to do is reformat it. You can do this by first putting the player in recovery mode. You can do this by putting the hold button on the side where you can see the orange and then plug the device into the computer while holding the power/Menu button. Then go to my computer to Verify that it came up as 16MB-Format. Then you can type into the address bar and type in http://mp3support.sandisk.com/firmware/rhapsody-184.108.40.206.zip. then once you do that right click on the file you downloaded and select open with compressed folder and drop and drag to the 16MB-Format drive. In the 16MB-Format drive folder select file menu and select New - Folder and rename it sansa.fmt then press enter to save. Finally move the hold switch back and disconnect the device and look at the screen and verify it is formatting and resetting once it's done and finishes the updates restart and if needed pick your language. check and see if you can use your player.