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I was running norton 360 and I uninstalled it. Durning the uninstall process it asked did i want to reset to windows firewall - I left it checked. I then proceeded to install kraversky lab. I lost my internet connection. When I run a diagnostic on it - it says check your firewall. I have no clue what it wants me to do. I'm running windows xp home. The only restore point it would let me successfully restore back to was after i uninstalled norton 360. I was able to get my connection back to the internet. I tried to install avast and again I lost internet connectivity. Any and all help would be appreciated.

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  • rywilkins Dec 06, 2008

    I tried both (reset and turning the firewall off) and neither worked.



    I still get the error:



    Windows cannot connect to the internet using HTTP, HTTPS, or FTP. This is probably caused by firewall settings on this computer.

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Ok open "control panel" then click on the "windows firewall" icon and then click on the "advanced" tab and then click "restore defaults"

that will reset your firewall and remove any weird settings that may have been left over from norton

if that doesnt work let me know and ill try to help further

Posted on Dec 06, 2008

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Turn the firewall off , enthernet should come back

Posted on Dec 06, 2008

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1 Answer

I purchase norton360 about two months ago.the program is not working.


uninstall norton 360, then restart, then run the norton app removal tool you download from :

http://www.softpedia.com/get/Tweak/Uninstallers/Norton-Removal-Tool.shtml

then restart and if you insist on using 360 install again

Dec 11, 2008 | PC Desktops

16 Answers

Need to remove norton security


  1. Please download and save SymNRT.exe to your desktop.
  2. Close all programs and double click on the tool.
  3. Follow the on-screen instructions.
  4. Restart the computer if asked.
  5. Then delete the SymNRT.exe tool from your desktop.
  6. Open the Program Files folder on your local disk ( normally C: )
  7. Find and delete the following folders (if present):
    • Norton AntiVirus
    • Norton Internet Security
    • Norton SystemWorks
    • Norton Personal Firewall
excl.gif The removal program can get rid of the following Norton Programs:
  • Norton AntiVirus 2004/2005/2006
  • Norton AntiVirus Professional 2004
  • Norton AntiVirus 3, 5 and 10 User Pack 2004/2005/2006
  • Norton GoBack 3.1/3.5/3.6/4.0/4.1
  • Norton SystemWorks 2004 Professional Edition
  • Norton SystemWorks 2005/2006 Premier
  • Norton SystemWorks 2004/2005/2006
  • Norton SystemWorks 2006 Basic Edition
  • Norton Password Manager 2004
  • Norton Internet Security 2004/2005/2006
  • Norton Internet Security 5 and 10 User Pack 2004/2005/2006
  • Norton Internet Security 2005 AntiSpyware Edition 8.2
  • Norton Personal Firewall 2004/2005/2006
  • Norton AntiSpam 2004/2005
  • Norton Ghost 2003/9.0/10.0
-----------------------------
u can find symnrt in ftp://ftp.symantec.com/public/english_us_canada/linked_files/tsgen/SymNRT.exe

Jul 07, 2008 | PC Desktops

1 Answer

HI, I am installing Norton 360 on Windows Vista. It has got to installation Symantec application core and will not proceed any farther, nor can I shut it down. Help Please ! Thank you


Use the norton uninstaller utility to remove the current Norton 360 install.The uninstall removes every trace of norton and you will be able to reinstall the norton product aferwards. Download the utility from this link.

Nov 05, 2008 | PC Desktops

1 Answer

My Norton 360 2008 wont work anymore and when i uninstall it in the end it stops there


Can you post the OS you are using and the background programs running at the time of uninstall?
One better way of uninstalling norton is by downloading this. http://www.softpedia.com/get/Tweak/Uninstallers/Norton-Removal-Tool.shtml
generally this tool helps greatly to ununstall norton products [working or damaged]. then restart your system and reinstall Norton 360.  If this doesnt help, post me. i will suggest another way.

Nov 02, 2008 | PC Desktops

1 Answer

Three Firewalls


You can't 'uninstall' the Windows Firewall, just deactivate it. Another option is to turn off the modem firewall (the strongest of the three, now two) and to activate the Windows one (the weakest but most annoying one). Now you stated that you can't use Internet Explorer but everything else was ok, skip IE, use Firefox or Opera.
Good luck!

Aug 30, 2008 | PC Desktops

1 Answer

Bought a new computer in December 2007 and it came with the Norton 3 Month free trial(Norton 360- 2007). I want to uninstall it, but it keeps telling me it can not uninstall and says Error 21. How do I...


IF Norton is running (you'll see the icon next to the clock) you have to stop the service first. You might be able to right click the icon, and tell it to exit, or go to Task Manager, and stop the processes related to Norton. Once you have the processes stopped, then try uninstalling it.

Jul 25, 2008 | PC Desktops

1 Answer

I have renewed Norton 360 for my three computers but only one of them(the one I used to renew) quit sending the expiration notice. Now I have lost Norton n one or maybe both of my other computers. What...


You need to Download Norton Removal Tool from the Following Link.
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2007080716223439?Open&docid=2005033108162039&nsf=tsgeninfo.nsf&view=docid

Once you have Downloadand saved it on Desktop then Doubleclick on the Norton removal tool Icon and run the Norton Removal Tool.
The Norton Removal Tool uninstalls all Norton 2008/2007/2006/2005/2004/2003 products and Norton 360 from your computer. If you use ACT! or WinFAX, back up those databases before you proceed.Follow the on-screen instructions. Your computer may be restarted more than once, and you may be asked to repeat some steps after the computer restarts.
once the uninstallation compleates the You need to restart the computer and reinstall the Norton 360 on the computer.
Follow the Instructiions to Reinstall Norton 360 2.0
1.Do one of the following:
If you have the installation CD, insert the CD into the CD-ROM drive, and then click Install Norton 360.
Note:-If you have downloaded the product, double-click the installation file. Unless you saved it elsewhere, the installation file is on the Windows desktop.

2.Read the License Agreement, and then click I Agree.
If you do not click I Agree, you cannot continue the installation.
3.Follow the on-screen instructions.

Once the Installation is compleate you need to Enter you Activation key and it will automatic Activate it, after the Activation you need to run Live updates to Update Norton 360.

You can do the same on Both PCs.This will resolve your Issue.

Jul 04, 2008 | PC Desktops

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