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Its a very good phone, long battery life and stereo speakers that give good sound quality. But quality of camera is not satisfactory. Are you finding it difficult to operate the phone? Or is something wrong with your sound controls? You can try a software update.
Try updating your iOS to the latest version, if the issue still occurs then you have a faulty volume control switch. If you are comfortable taking apart the phone you can get replacement parts at ifixit.com
otherwise try contacting your wireless provider or apple to see if the device is still under warranty.