Question about GE GSH25JSRSS Stainless Steel Side by Side Refrigerator

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No water flow

Our ge GSH25JSTA SS side by side refrigerator's water dispenser is not working. It worked fine before, but one day suddenly there is no water flow at all. Ice maker works fine.


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  • shimla1999 Jan 07, 2009

    just changed filter but still no water flow....?????

  • grandpametze Jan 27, 2009

    We are experiencing the same problem with our frig. We replaced the water filter and that did not fix the problem.

  • hmonds Mar 08, 2009

    Our GE GSH25JSRSS Stainless Steel Side by Side Refrigerator is not dispensing water. Produces ice just fine. Stopped working so replaced the filter, worked fine for about 3 weeks, and now doesn't dispense water. Unscrewed the filter and replaced, no luck.

  • dopestyzo Mar 27, 2009

    replaced filter just 2 weeks ago. Just got a new filter and no luck so im going to do what the solution suggested. thanx

  • dcook89 Apr 25, 2009

    How long did you have to wait for the defrost to take effect?


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Turn the freezer side to zero fridge side will zero also . click for water it should work . just worked for me no water for 1month replaced the filter and everything.

Posted on Apr 15, 2009

  • Bruce Ferrell
    Bruce Ferrell Dec 14, 2013

    I replaced the filter and the water inlet valve - did it myself so not that expensive but it did not fix the problem - this did - THANK YOU!


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I had the same problem.  The water lines in the freezer door had frozen up.  I defrosted the freezer, and the water flows great now.

Posted on Jan 24, 2009

  • americanaglo Apr 03, 2011

    I opened the freezer door, turned the setting for the freezer down to zero, pulled out the ice tray and rack above it to reveal the white tube that was frozen in back. (I could feel that it was frozen solid). I then held my hair dryer on the tube for 3-4 minutes and this fixed the problem.


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Tube in the back is for the ice maker, not the water in the door. The door water goes through a loop in the bottom back of inside the fridge, then under the fridge to the door hinge, up the door to the dispenser. Mine froze so I unplugged the fridge and emptied the freezer put a fan in front of it for two hours and it worked fine.

Posted on Oct 22, 2011

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Just encountered the same problem with our 5yr old GE side by side model GSH25JSTA; replaced filter, ice maker working fine but not the water dispenser. Based on the solutions above, turned the freezer temperature down to zero (off) took my hair blow dryer and turned it on high (with freezer door closed) and blew directly on lower left outside of freezer door, starting at bottom (near door hinge) and then slowly up left side of freezer and then onto backdrop of water dispenser area (still with the door shut; working outside) and then blew directly at the white tube where water normally comes out (CAUTION: AT THIS POINT SMALL DROPLETS OF WATER started dripping out of white tube dispenser, beginning to defrost...DON'T LET WATER DRIP ONTO running BLOW DRYER!). Once I saw droplets, confirmed water dispenser was functioning normally! Total time blow drying: 5 mins! Took longer to find solution online! Good Luck!

Posted on Oct 29, 2013

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I have had the same problem with the same model several times in the past. It also happens to me within a few days of replacing the water filter.

In my case, I believe the water line in the freezer door has become frozen. I usually let the freezer thaw for a couple of hours, and my water works again.

I have had constant problems with this model. I would recommend trying to sell your fridge now while it's still running, before the real headaches begin (mine has died 2x in the past six months, and I have not even had it for 2.5 years yet). No more GE's in my house.

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I have GE side by side refrigerator - 2004 model GSH25SGRB SS. From the blog I found out the problem is with frozen water line. If I keep the door water would dispense ( thawing). Or if you disconnect at the bottom ( take the grill out and disconnect) the water would dispense.

I placed a call to GE. The service person came. He said GE could fix with a 3 watt heater. He opened the panel. Pasted a heater. It came in a Y shape form. He connected that to the internal wiring. After some time the water started working.

Part $40. Labor for 15 min work = $210. Total = $250.

This is really should be a recall case. No part broken. They had to design a heater to solve this problem. What a rediculus thing is this. I am trying to call GE and ask to refund.

What a cheat GE!!. F them.

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