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Installing wall plate with RJ-25 phone jack

I am trying to install a new wall plate with a phone jack that the package describes as an RJ-25 phone jack. I need to connect the jack to the exsiting phone wire which has four wires: black, red, green, and yellow. The punch-down block diagram to connect the RJ-25 jack has eight connectors which the package diagram describes as: white/blue, blue, orange, white/orange, green, green/white, white/brown, and brown. Can you tell me if this can be done and, if so, which of the punch-down connectors should be attached to my four existing wires?

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6 Suggested Answers

  • 43 Answers

SOURCE: How do I wire a new phone jack ...

The new jack should have the same color code as the wires.
All the red's go together on one screw, and the green's as well.

Posted on Feb 13, 2008

  • 3422 Answers

SOURCE: I am trying to install

HI,

Just Click HERE all the setup instructions are given step by step with the photos.
For more info you can click HERE

Goodluck,
Please don't forget to rate the solution.

Posted on Mar 28, 2008

  • 4 Answers

SOURCE: phone socket

I found some good information on this site: http://www.ling.upenn.edu/~kurisuto/phone_wiring.html.

He lists that the old style wire has become obsolete, and shows a diagram of how they line up to the new style.

Posted on Jun 17, 2008

playaway
  • 18 Answers

SOURCE: wires from the wall are

Take a look at this image:

0d5b58e.jpg Notice that the Line 1 will typically present on pins 3&4 and Line 2 on 2&5. I would think in your case Black/Blue is Line 1 (3&4) and Yellow/Black is Line 2 (2&5).

If you have a 1 line phone and only have 1 line active, then typically blue and blue/white can be connected to the Blue and Black of your Jack. If this doesn't work, switch with the Yellow and Black.

Please let me know if you have further questions. Good Luck!

Posted on Aug 11, 2008

cnavarro
  • 2460 Answers

SOURCE: There is a blue white

The wire that is white or most white and blue goes to green and the blue/white goes to red

Carl

Posted on Oct 20, 2008

pgh_pa_guy
  • 2992 Answers

SOURCE: replaceing phone wall plate

Hi Leanne!

Normally the conductors in phone cable are colored green, red, black and yellow in older style wiring. Green and red are used for a single line, and black and yellow are for a second line. Newer systems use wires that have conductors twisted together in pairs. White with a blue stripe paired with solid blue or blue with a white stripe is line 1. White with an orange stripe paired with solid orange or orange with a white stripe is line 2. (At least this is true in the US. You said "cheers" so maybe you're not in the US and the color coding's different.)

Chances are your line is using the blue and white wires.Residential telephone equipment isn't polarity sensitive so it really doesn't matter which wire you hook to L+ and L-. Try the white/blue combination first. If you don't get dialtone then try red/black. If still no luck you only have two more combinations to try.

Before you start with the wiring, take another phone on the line off the hook (if you have another one). This will prevent an incoming call from ringing the line, which can give a shock if you happen to be touching a bare end. The ringing voltage is much higher than the normal phone line voltage which won't bother you.

Posted on Apr 11, 2009

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CS6482 model phone system; (1) base unit, (1) additional phone. Cordless phones are both showing "LIne In Use" but there is no dial tone and neither phone is "in use"


The "Line in Use" message often occurs when there is no dial tone. You'll need to identify where the dial tone problem is coming from. First, check that the base has power and try a new RJ-11 cable between the jack and the base. I like to use a old corded handset phone for additional testing. First plug in a different phone to the jack. Do you have a dial tone? If you do, then the CS6482 has failed.

If there is no dial tone, next try plugging the test phone into a different phone jack, if one is available. If there is a dial tone at another jack and a new cord didn't help at the first jack, then you have a wiring fault at the first jack. This could be in the jack itself or in the wiring to where the phone service comes in. You can fix the jack more easily. Remove the cover plate and determine the type of jack and look for a loose wire. If the wires are attached to screws, you remove the insulation from the end of the conductor and slide it under the appropriate screw. Then tighten the screw onto the wire. For keystone jacks, you'll need a push-down tool to press the wire back into place. The tool is sold in most hardware stores in the electrical aisle. Do not strip the wire before pushing it into place. See http://cablesupply.com/content/47-telephone-connections-and-rj11 to match the wire colors to the correct pin on the jack.

If you do not have a dial tone at another jack or do not have another phone jack in the house to test, find the service box. Open the box and check the connection type. If you find an RJ-11 jack, use your test phone to check for a dial tone. If there is no dial tone or it isn't an RJ-11 jack, contact your telephone company. They can test the phone line and will repair the wires for free if there is outside damage. If the problem is inside the walls, the telephone company will charge a fee to repair the issue. (This may be easier than finding a broken wire in the wall yourself.) Note: some telephone companies are trying to move residential units to newer fiber optic services and do not want to repair the copper wire to the door. This can cause problems with some security phone alerts.

I know at least twice we lost the dial tone on copper wiring after rodents chewed on the wires. That issue hasn't repeated since we were upgraded to fiber. However, during the upgrade, the installer dropped one of the RJ-11 lines behind the siding on the outside wall. Thus one phone was without a dial tone, we found the dangling wire and restored the phone service in seconds. We also lost the dial tone after contractors dug into the underground telephone service up the road from us. That was repaired quickly.

I hope this helps.

Cindy Wells

Aug 16, 2016 | Phones

2 Answers

Why does my phone say no line?


That means that it is not connected to the wiring that has voice data on it. IT cannot detect the voltage that should be there. Check the wires to the plug in to the phone jack.

Apr 09, 2014 | Phones

1 Answer

RCA visys dect 6.0 Line 2's light is lit and no dial tone. All handset are in off mode. Only Line 1 is available


Are the phone cables correctly connected to the base unit? Try a new cable for Line 2, if you have separate L1 and L2 jacks. (If the lines are integrated in one jack, make sure to use a 4-conductor RJ11 cord.) I assume the service hasn't been cancelled for line 2 and that you are at a wall plate with both lines.
If you have separate jacks, I like to use a different phone to check the jack. (A simple old fashioned corded, single-line phone is useful to check for a dial tone.) Try checking Line 2 at another jack, if you have one.
If you do not have a dial tone, find where your service comes in. Open the box and look at the terminals. If you are lucky, you have an RJ11 port. Plug in your test phone in to the Line 2 connection and listen for a dial tone. If there is no dial tone, contact your telephone company. They will fix an outside line problem for free. (Mice and other things can damage the wiring. A lightning strike could damage a filter if you use the line for a high-speed internet connection.) If the terminal doesn't have an RJ-11 plug option, you will need to ask your telephone company to test the line.
If you recently had work done on the phone line, check for any wires that are loose. When we got our phone line upgraded to fiber optics, one of the telephone jack lines didn't get connected to the terminal in the new box. We found the wire behind the vinyl siding and got signal as soon as the wire was reconnected.)
If you have a dial tone at the box and no wires are obviously disconnected, you'll need to trace the wires inside to find a broken connection. If one jack worked for Line 2 and another didn't, check inside the wall plate. There are two wall-plate styles. The ones with a keystone jack needs the conductor wires pushed down into the correct slots. A punch-down tool is available from most hardware stores in the wiring section. The screw terminal type requires the individual wires to be stripped and then secured. The correct terminal positions are shown here: http://www.lanshack.com/wire_phone_jack.aspx . Otherwise, you need to trace the wires in the walls to find the break in the continuity. Your phone company will do this for you for a fee. If you have a line filter inside, try replacing it.

I hope this helps.
Cindy Wells
(I've called the phone company several times when we lost one line. Mice and lightning damage to the filter have both been culprits.)

Jul 08, 2013 | Phones

1 Answer

My phones say "phone in use", but they are not. Cannot receive calls or dial out.


Whenever I see this issue, I grab an old corded phone as a test phone. The line in use message could be a problem with the phone line or the phone. First make sure that the base has power and try a new phone data cord (RJ-11). Next plug in a test phone to that jack and see if you get a dial tone (preferably with the new data cord).

If you do not get a normal dial tone, try another jack on the line. If you still do not have a dial tone, find where the phone service comes in and open the box. If you have a new service, you'll find an RJ-11 jack in the box. In that case, plug your test phone into the jack. If there is no dial tone or you can't test at the service box, contact your phone company. They will test the line and fix any outside problem.

If it is an inside problem, inspect all visible wiring and open the wall plate if only one jack is bad. There are two standard types of wall plate connections. For one, you strip the conductors and secure them under a screw. For the other, you use a punch down tool to press the conductors (without stripping them) into the right spot in the keystone jack. This tool is available at many home improvement stores in the wiring section. See http://www.lanshack.com/wire_phone_jack.aspx for a picture of the correct wiring.

If the problem is with your phone only, try to reset it. Take the batteries out of the handsets and unplug the power cord from the base and the wall outlet. Wait a few minutes and then plug everything back in. Make sure that the power brick is warm (getting power) and that the handset batteries are fully charged.

If the reset doesn't help, you should contact the manufacturer. If the phone is under warranty have them repair it. (If it is out of warranty, decide if it is worth fixing.) Most of these phones are not meant to be repaired by the consumer.

I hope this helps.

Cindy Wells

Dec 11, 2011 | AT&T E2718B Trio Cordless Phone

1 Answer

Parallel set on how can i get it off


Parallel Set indicates that the CS5121 thinks that another extension is in use on the phone line. First check that no other phones are off their hook. (I have a few that can be tricky to hang up.) If you have no other extensions or if they are on hook, then you need to check if the problem is with your VTech phone or with your phone line.

For diagnostics, I like to use an old corded phone. First try a new telephone cord (RJ-11) to the base of your CS5121. Then if the problem persists, try the new phone cord with the test phone. Listen for a normal dial tone. If you hear a fast busy signal or no dial tone, try the test phone at a different jack on that phone line (if you have one). If you still do not have a normal dial tone, find where the telephone service comes into your building. Open the service box and identify the type of connection. If you are lucky, the service box has RJ-11 jacks. Try your test phone there. If you can't test the phone line or the problem persists, contact your telephone company. They will test the line and repair any outside problem for free.

If it is an inside wiring problem, inspect the wires that are in the open for damage. If only one jack is the problem, open the face plate and check for loose wires. There are two types of connections in telephone faceplates: screw terminals or punch down jacks. The wires need to be stripped (enough to go under the screw) and then secured by the screw for the first type. For a punch down jack, you will need a tool to secure the wires. The tool is available at many home improvement stores in the wiring section. See http://www.lanshack.com/wire_phone_jack.aspx for the wiring order for an RJ-11 jack. If the problem is inside the wall, you may want to get a professional to fix the problem. Your telephone company will do this for a fee. If you have a DSL filter as part of your phone line, you may need to replace this. (At my house this is part of the outside wiring and gets fixed by the phone company. My sister has the filter as part of the inside wiring and has to fix it herself.)

If only your CS5121 has a problem, try removing the battery pack from the handset. Next unplug the telephone cable and the power adapter from the base. Unplug the power adapter from the wall outlet, as well. Wait a few minutes, then reconnect the power and phone line cord. Then reconnect the handset battery. Test your phone again. If it still gives you a problem, contact Vtech for service if it is under warranty. These phones are not user serviceable.

I hope this helps.

Cindy Wells

Nov 29, 2011 | Vtech CS5121 Cordless Phone

1 Answer

Every thing works except can,t get incoming calls and out going calls


First check if the phone jack and cable are good. (I like to plug in an old corded phone for this.) If you have a dial tone with the other phone and can make calls, try the new cable on the base of the cordless phone. If the problem persists, then the phone needs service. (Cordless phones are not meant to be user serviced.)

If neither phone has a dial tone at that jack, try another jack. If only the one jack is bad, open it up and check for loose or broken wires. (Most jacks terminate either at screw terminals with stripped wires or keystone jacks that require a special tool to push the wire down. A cheap version of the tool is sold with many keystone jacks and others are available separately at many home improvement stores. Check the aisle for wiring a house.) A RJ-11 wiring diagram is available here: http://www.lanshack.com/wire_phone_jack.aspx .

Find where your phone connection comes in, open that box and check what type of connection is there. If it is a RJ-11 connection, try your phone at that point. (If it isn't RJ-11, you will need the phone company to check the line.) If there is no dial tone at the service connection, the phone company will repair it at their expense. If the problem is inside, check all exposed wires for damage. If the problem is inside a wall, you may need a professional. Your phone company will fix it for a fee.

I hope this helps.

Cindy Wells
(I've lost telephone service due to mice chewing on underground wiring, lightning damage to a DSL filter and digging crews failing to avoid the wires.)

Feb 21, 2011 | Uniden EXAI 918 Cordless Phone

1 Answer

What do you check when the phone lists a message of "Check TEL Line"? The phone cord in plugged in so I'm not sure where to go from here. I have a model DECT1480


Usually this means that the phone isn't detecting a dial tone. For diagnostic purposes, I like an old corded phone.

First try a new telephone cable between the jack and the phone. Then try the old phone and see if you have a dial tone. If you have a dial tone with the old phone but not the cordless, then the Uniden needs service. These phones are not designed to be fixed by the user. If the phone is under warranty, send it in. (see page 28 of the manual www.uniden.com/pdf/DECT1480-3om.pdf )

If neither phone gets a dial tone, check at another jack if you have several to see if the jack is the problem or if it is a more global problem. If the problem is at one jack, you may want to open the jack and check for a loose wire. Some wall plates hold the wires with screws; others use a keystone jack with the wires pressed into slots using a "punch down tool". Keystone jacks do not need the insulator removed from the individual wires. For the screw connectors, you do need strip the individual wires. The punch down tool is available at many hardware stores in the electrical section (for wiring homes for ethernet and other services).

If you do not have a dial tone at another jack, find where your telephone service comes into your home. Open the panel and identify how the connection is set up. Some use RJ-11 jacks. In that case, plug in your test phone and see if there is a dial tone at that point. If there is no dial tone, contact your phone company for service. There is a break in the wires coming into your home. The phone company will fix this for free. (If the service doesn't use an RJ-11 jack, you need a special adapter to test at this point. Your phone company technicians will have this.)

If there is a dial tone at the incoming service, you have a inside wiring problem. Check any visible phone wiring for damage to the insulation. If the problem is with wiring inside a wall past the jack, you will need a professional to track the break. Your phone company will fix this for a fee.

I hope this helps.

Cindy Wells

Dec 29, 2010 | Uniden Cordless Phone

1 Answer

How do I take Uniden phone off line in use/hold? I cannot use phone at all or receive calls.


It depends on the reason for the in use message on the line. It could be the phone or the wiring. To diagnose the problem, I like to use an old corded phone.

Plug a different phone into the jack (where the cordless base is); use a new telephone cord. Do you have a normal dial tone? If yes, try the cord with the cordless phone's base; if this doesn't solve the problem, then the problem is the phone. If the phone is bad and under warranty, contact Uniden. These phones are really not meant to be serviced by the user.

Otherwise, try the second phone at another extension. If you get a dial tone, then the problem may be the jack where the cordless phone's base is plugged in. Try the cordless phone and see if you still get the message.

If you didn't get a dial tone, find where the phone service comes in. If you have a new install, you will find that your service line uses RJ-11 jacks. Plug your second phone into the jack and check for dial tone. If the phone still doesn't work, call your phone company. There is a problem with the wiring to your location and they will fix it as part of providing the service. Otherwise, the problem is with the wiring inside your home.

For indoor wiring issues, check any exposed wires for damage. Open the wall plate and check for a loose wire. Some will terminate with screws - just loosen the screw, strip more of the strand wire's insulation if needed, wrap it around the screw and tighten carefully. Others will use a keystone jack. Open the cover (just lifts off) and check the strands. You may need to remove the wire, cut it back and strip a new section of the outer insulation. Then using a special tool push each strand fully into the appropriate slot (do not strip the strand insulation). This tool is sold in many hardware stores in the wiring section alongside the keystone jacks. A plastic version is included with many keystones.

If the wiring problem is deeper inside the walls, you may want a professional. Your telephone provider will do this for a fee.

I hope this helps.

Cindy Wells
(a few weeks ago, we had an open line due to mice eating the wires near the road. It wasn't the first time for the problem. We've also lost a dial tone due to a failed filter for the DSL after a lightning strike and when a road crew dug up the wire by accident.)

Dec 14, 2010 | Uniden Cordless Phone

1 Answer

Everything works, but i HAVE NO DIAl tone


Does another phone work at that jack? Try a different phone cord (RJ-11). I like to use a simple older phone for testing. Do any of the other jacks work?

Find where your telephone service comes in and open the box. If you are lucky, you will find RJ-11 jacks in the box. Test for dial tone there. If there is no dial tone, contact your provider and have them fix the line. (If the service box doesn't have an RJ-11 plug, you will need the provider to test the incoming phone line.)

If the problem is only at the one jack, open up the outlet box and check for loose or broken wires. Some use a screw connection; others use a keystone jack (which requires a special tool to press the wires into the connection). For the screw type, you strip the insulation on the individual strands. The keystone has teeth to penetrate the insulation so don't strip it back. http://www.lanshack.com/wire_phone_jack.aspx shows how the jack should be wired.

If none of the inside jacks work, you need to check any exposed wiring for damage. After that you need to check the wiring inside the walls. Your telephone provider will fix this for a fee.

I hope this helps.

Cindy Wells

Oct 02, 2010 | Emerson EMSEM2646WH Phone

2 Answers

There is a buzzing sound on my end of the phone line, my computer is on DSL and sometimes it disconnects when the phone rings. I've checked the cords and the phone has a new battery.


You have interference due to the DSL overlapping your phone line its usually very common, make sure you have a DSL filter inline with your phone line , if not I would check out the RJ-45 jack in the wall, your phone jack and make sure that there isnt anything wrong with your Jack, you may have to call your phone company and have the phone tech's check out your wall Jack for any interference, they have special phone line meters to measure all this out.

Good luck,

Lex...

May 23, 2010 | Uniden Cordless Phone

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