Everything else on my washer works perfectly except the fabric softener is not being dispensed into the machine at all since about one week ago. The detergent and bleach dispense fine, it is just the fabric softener. As I said earlier, everything else works fine with the machine.
Re: automatic fabric softener dispensor not emptying
I had the same problem...the issue was that mold had filled up the holes where water flowed into the fabric softener dispenser. The holes located just above the fabric dispenser cup. You have to remove the dispenser to see the water intake holes. After I cleaned the mold out, the fabric dispenser worked correctly. Gross I know.
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Re: automatic fabric softener dispensor not emptying
The detergent dispenser is located above the detergent drawer.
A water pipe is connected to it and water entrance and distributed to drawer's cells (following the programmed cycle)by a lever's movement (part of the dispenser). The lever movement is controlled by two solenoids that received their power from the timer.
By opening upper machine's cover you will have an access to the dispenser.
Disconnect the power cable from the machine before moving to next test !!!!
Look first that they are not any disconnected wires.
Move manually dispenser's lever and see if water running to all cells (depend on your movement). In case it doesn't work properly remove the unit from the machine and try to clean it (I hope it will help, otherwise you should replace the unit).
In case it works properly (manually) - you should test by a multi-tester solenoid's resistance. the one that doesn't have a resistance measurement should be replaced.
Good luck !!
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This is a result of the siphoning action and is part of the normal operation of the washer. Water
may be removed by removing the dispenser drawer and draining
water into the empty drum or sink.
• When washing is completed, wipe top and sides of washer with a damp cloth. Turn water
faucets off to prevent pressure build-up in the hoses.
• As needed, clean the cabinet with mild soap and water. Never use harsh, gritty or
abrasive cleansers. If door or console becomes stained, clean with diluted chlorine bleach
[1/2 cup (120 ml) in 1 quart (.95 L) water]. Rinse several times with clear water.
• Remove glue residue from tape or labels with a mixture of warm water and mild detergent.
Or, touch residue with the sticky side of the tape or label.
• Before moving the washer, place a strip of cardboard or thin fiberboard under the front
leveling legs to prevent floor damage.
Cleaning the Dispenser Drawer Area
Detergent and fabric softener may build up in the dispenser drawer. Residue should be removed
once or twice a month.
• Remove the drawer by pulling the drawer out until it stops. (Figure 1)
• Reach back into the left rear corner of the drawer cavity and press down firmly on the lock
tab (left rear portion of the drawer). Pull out the drawer. (Figure 2)
• Remove the insert from the bleach and fabric softener compartments. (Figure 3)
• Rinse the drawer and inserts with hot tap water to remove traces of accumulated powders
and liquids. Large amounts of fabric softener residue may indicate improper dilution or
more frequent cleaning is required.
• To clean the drawer opening, use a small brush to clean the recess. Remove all residue
from the upper and lower parts of the recess. (Figure 4)
• Replace the insert pressing the "X" to lock it in place. Return the dispenser drawer.
• Remove items from the washer as soon as the cycle ends. Excess wrinkling, color transfer,
and odors may develop in items left in the washer.
• Before cleaning the washer interior, unplug the electrical power cord to avoid electrical
• Dry around the washer door opening, flexible gasket, and door glass. These areas should
always be clean to ensure a water tight seal.
• When extremely soiled items have been washed, a dirty residue may remain on the drum.
Remove this by wiping the drum with a nonabrasive household cleanser. Rinse thoroughly
• Periodically, wipe dry the bottom of the flexible gasket to remove lint and other debris.
• The plastic drum vanes may become stained from fabric dye. Clean these parts with a
nonabrasive household cleanser. This prevents dye transfer to future loads.
try this out for more ref check the operations mannual page 7
For the FAV6800A or FAV9800A: If you have no water flow to the Softener dispenser or Bleach dispenser see if you can turn the dispenser valves on Service Mode and verify water flow to the reservoirs. Enter Service Mode (page 14 of the Service manual) by Pressing Enviro Plus and Spin Only keys (simultaneously) for three seconds or until the console beeps. Now go to page 16 to Service Manual and enter Board Output Test by pressing the Delicates key. This will lock the lid. Now press the Wrinkle Control Key Pad on the console. The Control Board will send 120VAC to the Fabric Softener dispenser water valve. Did you hear the solenoid hum? If so we will now need to turn on the Cold Water Inlet Valve and see if water flows to the dispenser. Now press the Spin Only key this will turn on the Cold Water inlet valve after 5 seconds press the Offkey.The washer will unlock.Check to see if water did flow to the fabric dispenser reservoir.If you heard the Fabric dispenser valve hum then most likely 120VAC was applied to the solenoid.If water did not flow then the Fabric dispenser valve is stuck closed if you heard it hum.
The Bleach/Fabric dispenser water valve is an assembly and is not repairable you have to replace. Final technical troubleshooting as a technical owner of the machine would be to take my DVM and verify 120VAC from the Control Board to the Fabric dispenser solenoid. See page 36 lower left hand corner is the Bleach/Softener dispenser valve. Here is the Service Manual for reference. Sears Parts Direct for reference. The Part Number for the Dispenser Valve is 25001043 you can order from this site or search the internet for best price try appliancezone.com…
You can remove the Fabric Softner to clean see page 33 of the Service Manual…Rich
There are a couple of reasons why the fabric softener will not dispense. If everything else dispenses properly (detergent and bleach), then I would suspect a bit of plugging. If the softener remains in the dispenser, the water valve above the tray may be sticking. You'll have to get the top up to check it. If there is water in the tray, or some water/softener, then you'll need to look at the overflow cap. Here's how that works: Your dispensing trays for bleach and softener have a raised tube built into them, and each is covered with a loose fitting cap. When water is let into the tray, the level rises under the cap until it overflows, creating a syphon. The softener is literally pulled from the tray, and chased by the water. When the water stops, the tray level continues to drop, until air gets into the cap, breaking the syphon. The cap can be removed and cleaned. Sometimes the tray has to be removed first. Theres a catch towards the rear of the tray.
Best regards, W/D
I discovered that the risne cup dispenser holder will pull off letting you clean out the inside. Why they don't show this in the manual is beyond me. And by the way, what came out was gross and obviously you need to clean this frequently.
The fabric softener dispenser is notorious for clogging. Liquid fabric softener is essentially a liquid form of wax. After a period of time it begins to gunk up the inside of the fabric softener dispenser. If you remove the dispenser drawer and look into the cavity, there should be a series of holes in the upper part of the compartment where water sprays into all the dispenser trays. These holes get gunked up and clogged and water will not dispense properly. As a result, the washer goes through a complete cycle, but the dispenser stays full. If this is the case, you can take some cotton swabs and/or toothpicks and clean these holes real good. It may be a bit meticulous, but it should take care of the problem. Post back and let me know if this helps.
I'm sure you heard a small motor running from time to time during a cycle. That moves an "arm" which sends water to the different chambers during a cycle. Fabric softener is dispensed when water goes to that chamber and dilutes the fabric softener. That chamber then empties by a siphoning action.
If you want to narrow down the problem a little to help trouble shoot -- put some wet rags in and run the Rinse and Spin cycle with some fabric softener. If the softener is not dispensed, then you know that the water isn't being sent to that chamber properly.
If you are intrepid enough to take the top off your washer, do that and see if the arm appears to be moving during a normal cycle. Maybe the arm got dislodged or broken during the move.
If water isn't being diverted properly, I think this calls for a real repair person.