My new DR-7580 worked for a few days. Now when I try to scan, the tray raises, it sounds like the pick up rollers are spinning (but they are not), the tray lowers, and I get a message that no paper was detected in the feeder. Is this an easy fix?
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You cannot swap upper and lower images. You can scan the page twice (in duplex mode) by reversing the same. Ensure which side is giving perfect output.
DR 7580 is a CONTACT scanner and hence the paper has to touch the glass surface properly. There are two full sized rollers, just above/below the scanning module, which does this job. Ensure that they are proper and there is enough pressure, press and release 3-4 times to check it is stuck.
S. Mohan, Chennai, India
Check if you have selected proper brightness or contrast, it is better to select auto mode. If you peep into the scanning module along the paper direction you can notice a streak of light of the top module. This is to just ensure there is no hardware problem.
what size page are you trying to scan, if they are smaller than the gap between the transport rollers, they will not feed.
the single sheet problem you have:- the scanner knows when there is paper to feed when the sensor is pushed up beside the pick roller and it will put the tray down again when the rollers are pushed up. sometimes the little plastic sensor to the left of the roller gets a bit stuck and needs to be freed, it wares itself out where it hinges inside the cover around the pick roller. just unclipping it and cleaning it is usually enough.
Assuming the document going through the scanner looks normal, there are a few things to check. If you open Capture Perfect, you can adjust the contrast and brightness as well as the thresholds. Sometimes different toners react differently to the scanner...paper is a big thing too. Multi-part forms can be tricky to get the settings adjusted so you pick up enough of the text but not that on the other side. If it's still messing up, you can try and get it serviced. Ikon is nationwide and can help out.
It's not really an issue with the scanner. The scanner will pick up the image and convert it to whatever you want, but your backend software is what you'll need to mess with for this. Any form recognition software will work (Form Storm, ABBYY FormReader, etc.)