Question about Logitech Cordless Desktop MX3200 Laser Keyboard Mouse
I upgraded by MB and HD and reinstalled XP Pro (32bit). My Logitech MX3200 will not work now. It works on another computer, so i know it's not a problem with the keyboard or mouse. I have also tried a different Logitech pair from another computer and they don't work either. I have reinstalled (and uninstalled) the latest version of SetPoint several times. Called Logitech and they couldn't fix the problem. In the end they said that my HID files were hosed and I needed to reinstall XP. I did a repair install and nothing has changed.
Please uninstall any logitech software version present on your OS (if available) -
Then please proceed to clean boot.
( http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=228 )
-> Unplug all the USB devices connected to the computer ( Less keyboard + mouse ) please use corded kbd+mouse if
possible rather than a cordless device. -> Go to device manager -> Delete all the USB HOST CONTROLLER -- All of them -- -> The host controller might reinstall them itslef, let the computer handle the reinstallation -> If the computer does not reinstall the host controllers, trigger the detection using the DM function " Scan for
new hardware " ( The computer with magnifier icon ) -> Once reinstalled, clean boot -> Reinstall the software if available and/or plug the hardware when needed. -> Should work.
This TB delete the usb ports " memory " means if a device as been previously flagged with error, it will redetect
the device without the flag, unless there is some serious issue with the hardware/OS
If after this the issue persist, then I suggest you to call Logitech support to issue a replacement, hardware
failures are covered by warranty terms
US/Canada support: http://www.logitech.com/en-us/contact
European support: http://www.logitech.com/en-gb/contact
Thanks and have a nice day ! J -
Posted on Jun 09, 2010
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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