Question about Logitech Cordless Desktop MX3200 Laser Keyboard Mouse

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Logitech MX3200 won't work after upgrading computer hardware

I upgraded by MB and HD and reinstalled XP Pro (32bit). My Logitech MX3200 will not work now. It works on another computer, so i know it's not a problem with the keyboard or mouse. I have also tried a different Logitech pair from another computer and they don't work either. I have reinstalled (and uninstalled) the latest version of SetPoint several times. Called Logitech and they couldn't fix the problem. In the end they said that my HID files were hosed and I needed to reinstall XP. I did a repair install and nothing has changed.

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Hi, Please uninstall any logitech software version present on your OS (if available) - Then please proceed to clean boot. ( http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=228 ) -> Unplug all the USB devices connected to the computer ( Less keyboard + mouse ) please use corded kbd+mouse if
possible rather than a cordless device. -> Go to device manager -> Delete all the USB HOST CONTROLLER -- All of them -- -> The host controller might reinstall them itslef, let the computer handle the reinstallation -> If the computer does not reinstall the host controllers, trigger the detection using the DM function " Scan for
new hardware " ( The computer with magnifier icon ) -> Once reinstalled, clean boot -> Reinstall the software if available and/or plug the hardware when needed. -> Should work.
This TB delete the usb ports " memory " means if a device as been previously flagged with error, it will redetect
the device without the flag, unless there is some serious issue with the hardware/OS
If after this the issue persist, then I suggest you to call Logitech support to issue a replacement, hardware
failures are covered by warranty terms
US/Canada support: http://www.logitech.com/en-us/contact
European support: http://www.logitech.com/en-gb/contact
Thanks and have a nice day ! J -

Posted on Jun 09, 2010

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Posted on Jan 02, 2017

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Device drivers designed for 32-bit versions of Windows won't work on computers running a 64-bit version of Windows. If you're trying to install a printer or other device that only has 32-bit drivers available, it won't work correctly on a 64-bit version of Windows.

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Hi there !

So tell me, what do you want to do with your computer? Do your computer crash and need to reinstall your Windows Vista operating system? Or you want to upgrade your operating system from Windows XP to Windows Vista.

For reinstalling Windows Vista, is it the same procedure when reinstalling Windows XP and Windows 7. Here is the link on how to reinstall operating system http://www.fixya.com/support/r7410371-reinstall_windows_xp_or_installing_clean. For Windows Vista, here is the procedure on how to reinstall Windows Vista.

1. Just put the installer CD into the CDROM Drive and open your computer
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2. If message appear to press any key to boot from CD. Press any key to go to Windows Set up.

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For upgrading from Windows XP to Windows Vista, remember that all your files and softwares will be remove except for the hardware drivers. But not all the hardware drivers will be 100% working because upgrading the operating system will make your drivers outdated or not compatible with Windows Vista. If some drivers not working, just install the hardware drivers compatible with Windows Vista.

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1 Answer

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Hi, Which model do you have ? What is the problem ? What is your set point version ? What is your OS ? Please be more specific
Please use the connect utility to re-sync after battery swap or unexpected disconnection :
ftp://ftp.logitech.com/pub/techsupport/mouse/
Then depend which version of set point you are using, I recommend you to upgrade to set point 6 setpoint600.exe 23.7 MB 25/02/2010 13:48:00
Then start menu -> Logitech -> Mouse and keyboard -> connect utility
If it does not work check in device manager, what do you have ? If there is any errors/flag then apply the following:
Please uninstall any Set point version present on your OS - Then please proceed to clean boot. -> Unplug any USB devices connected to the computer ( Less keyboard + mouse ) If you have a corded keyboard + mouse please use it rather than a cordless device. -> Go to device manager -> Delete all the USB HOST CONTROLLER -- All of them -- -> The host controller might reinstall them itslef, let the computer handle the reinstallation -> If the computer does not reinstall the host controllers, trigger the detection using the DM function " Scan for new hardware " ( The computer with magnifier icon ) -> Once reinstalled, clean boot -> Reinstall the software, plug the hardware when needed. -> Should work.
If a device as been previously flagged with error, it will redetect the device without the flag, unless there is some serious issue with the hardware/OS
If the problem persist, swap computer and try, if it does not solve then contact customer service for replacement
Thanks and have a nice day Julien

Thanks and have a nice day Julien

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