This monitor is less then a year old but despite trying everything typical to make it display on other computers both laptops and tower units, this monitor will display the Dell logo, then two seconds of our main XP-Pro screen then goes dark.
It worked fine for the majority of the year, just one day, went dark. The monitor and computer systems here are on APC lines for stable voltage. If you push the power button to off, then push it to on, you get the green light and another two seconds of our main screen. Just to be safe that we were getting a correct signal, we took another E22 and followed the same process without issue. It work with three other E22's, but this one fails every test. Dell won't do anything.
I have a long history with NEC and Viewsonic, that never gave us a problem. Dell does. Does any one have and bright ideas? I'm thinking You Tube and take my rifle and blow this monitor away in slow montion. Dell's PR team would panic over that.
I'm far from dumb about computers. Anyone remember the GEM system, Rainbow, DOS 1.0 or the 8088 chip? Yep, I feel old sometimes. I still know how to set the points and dwell on an old V8 engine. I look under the engine hood today and it's just toss the part and start over. I'm leaning this way for this E22. I'm unsure if this is the right place for answer or perspective of what to do.
To me, that's an XP driver issue. If the screen turns on at all, then goes dark during XP boot, that's nearly a ringer for drivers.
Out of range on the Hz? Tried booting in safe mode to see if it loads with standard win drivers? That might work. Reset the monitor to default/standard settings and try safe mode is what I would do. Ramp up the resolution/refresh rate from there.
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disconnect all the cable from the monitor except the power cable .
see if you see any test screen and keep it on ,if the test screen blacks out you monitor is bad ,better buy a new one as usually repairs cud be expensive
Manual is available at Top link,If this a 1 or 2 year old monitor,Then call dell with this issue,at the back you can find 20 digit serial no,that will give them the warranty status,so that you can get a replacement monitor if it is in warranty
usually Monitor comes with 3 year warranty
so better to call and get help
i had the issue with my monitor too,i called & got it fixed
ainamat, Did you do the FLASHLIGHT TEST to evaluate the status of the "switch-mode-power-supply"??? Every owner of a lcd display with "cold-cathode-fluorescent-lamps" backlighting should know how to perform AND interpret the results!!!! It's a very easy test to do! FYI Your monitor has a backlighting sysem very similar to the NEW curlie-Q CFL energy-saving screw-in light bulbs!! They have an ELECTRONIC BALLAST (converter) circuit (ac to ac) to light them. Monitors have a INVERTER circuit (dc to ac) ballast circuit that generates 600-1100vac to light your CCFL's. If the SMPS detects a FAULT with itself or a circuit that it is supplying power to, It will go into SHUTDOWN mode to try and save the unit from a catastrophic, nonrecoverable failure. e.g. worst case sparks,smoke,fire!! Anna, you should READ and follow the threads in my other responses if you can get to my FIXYA profile pages under 12fixlouie, aka louie12fix and read what I have already written about the BLACK SCREEN of DEATH and YOUR options. If after doing some surfing of the net, you determine that this response has steered you to a solution to your BSOD problem, please rate this response on fixya. Good luck in your quest. 12fixlouie
If the problems happens on another computer then call dell to get the problem resolved. You could also go into the system setup by pressing F2 when the computer loads up and see if it happens in their, or you can also put the known good monitor in your system and it you get the same problem the problem is with the computer and the issue is either a hardware or software issue. If the problem happens in the system setup or during the diagnostics then the issue is hardware. Please call dell tech support if you find out the issue is points to the monitor and we would be glad to replace the monitor, if the monitor is not tied to the system(not in the order details or was purchased later) then the monitor has a 3 year warranty, if the monitor was purchased with the system , the warranty is the same as the system or if that warranty more than 3 years than the warranty for the monitor is still only 3 years. Thanks and please reply back if you still need assistance.