Question about Sony DCR-PC55 Mini DV Digital Camcorder

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Warranty problems with Sony

Since I purchased the camcorder it has periodically ask me to reinsert cassette. Thinking it was a problem with the cassette I bought a new one and it was fine for a short period. This kept on happening and I have now sent it back to be fixed under warranty. Sony have now replied stating that I had damaged the camera internally and the repair which they said would cost £350 was not covered under warranty. Has anybody else had this problem?

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Re: Warranty problems with Sony

Try smacking it firmly on each side with the palm of your hand. I had the same problem and it worked for me.

Posted on Jul 07, 2008

Re: Warranty problems with Sony

I also have the camera...different problem...gray lines on screen.Only made 12 tapes.I have come to this conclusion...Sony quality is not what we think it is...i will only buy cheap throwaway electronics from now on.I got screwed out of $460.They want $190 to take a look...Mini- tape units are now down to $189 at Chains.Idea?? is cheap service available in India?

Posted on Apr 01, 2008

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My camcorder keep saying reinsert cassette

Try reinserting a Brand new Cassette . If this dos`nt work take the battery out over night reinsert the battery with the Brand new cassette in it .if you used the recorder to play very much footage as a viewer it has over heated it . the sensor that sense`s a cassette is just a little out of place with a little skill and if you know what you are looking for you can put this back in possition!

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The screen keeps saying reinsert cassette and I reinsert the cassette and it says it again. I tried a new cassette and same thing.

Take it to the repair service. I am really suspect who's still use a reinsert cassette so today,Refer to old Sony DCR-TRV285E Accessory ,and I didn't know a Sony DCR-TRV285E Digital-8 Digital Camcorder model ,please say clear and correct !

Dec 16, 2010 | Sony DCR-TRV285E Digital-8 Digital...

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Reinsert cassette - After inserting a cassette the on screen message reads as follows "reinsert cassette" a further message C:31:23

when ever to get this kind of message just try to fwd the tape mannualy, or just make sure tht when u are rew. the tape dont rewind tht completely....

Jan 04, 2010 | Sony DCR-TRV285E Digital-8 Digital...

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Reinsert cassette message

Believe it or not, after having the same problem "re-insert cassette" and "reattach power source", and after talking to Sony and them telling me it would be $111.00 to repair, I hit mine with the palm of my hand twice on each side and twice on the back by the battery and it actually worked--haha Go Figure!!

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Please intimate exact model of your Sony camcorder written on sticker pasted at bottom to find out possible reason of problem and its solution.

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Reinsert Cassette Error

Hi, I had the same problem. When I inserted the new (or old ) cassette, it was showing me the same simbol as you are describing here.... The one thing to do here is to let it check in some CamcorderReparingCentre. After I let it to repare it they told me that there was some kind of engine broken , I paid £60 for reparing but my camcorder is working again,properly like before...

Apr 18, 2009 | Sony DCR-TRV285E Digital-8 Digital...

7 Answers

Reinsert cassette

Turn the unit off and hit the back of the camera twice near the battery compartment with the palm of your hand. Sounds crazy but it worked with my camcorder Sony DCR-TRV480. Problem started when I used 8MM Head Cleaner. I think the roller got stuck inside camcorder. The trouble code came up C:31:22. Hope this helps.

Feb 13, 2008 | Sony Handycam DCR-TRV280 Digital Camcorder

1 Answer

Inserted cassete in wrong way in Sony camcorder CCDTRV68, not ejecting cassette Error codeC32:20

Sony camcorders C:31:23 error
Take the battery out and turn selection switch to camera and then turn it off. Put the battery back in and its working again.
if that doesn't work try
Try smacking the side of the camera relatively hard with the palm of your hand. Eject the tape and reinsert. You may need to do this a couple of times.
good luck
please mark the post with a fixya

Dec 24, 2007 | Sony Handycam CCD-TRV68 Camcorder

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