Question about Logitech QuickCam Pro 9000 Web Cam

5 Answers

No video when using quickcam pro 9000 on google chat (gchat)

I am having difficulty using the Logitech quickcam pro 9000 with gmail's gchat application.

Steps I've taken:

1) Installed the quickcam pro 9000 following the instructions provided by Logitech.
2) Searched for updates to the logitech software and installed them
3) Installed the browser plugin from google for use in the google chat program.
4) Uninstalled the google plugin and reinstalled it.
5) Rebooted several times

Other info:
If I use the logitech software, I get video and audio but when I'm in google chat, I don't get any video. Gmail/gchat recognizes my webcam and receives audio through its microphone but the test screen in the gmail settings tab is black (and it should be showing a video of me). The red light on the webcam doesn't turn on when I'm trying to use gchat but does when I'm using the logitech software to shoot video or take a picture.

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  • 8 more comments 
  • Anonymous Dec 10, 2008

    No Video During Chat...tried to share shockwave

  • vegascoop Dec 11, 2008

    Same exact problem. In fact, I took some of your post and posted it here:

    http://forums.logitech.com/logitech/boar...


  • Anonymous Dec 18, 2008

    Same exact thing - my cam is Microsoft brand

  • Anonymous Dec 31, 2008

    This seems to be a fairly common problem with Gmail's chat program. Lots of posts on their forum. I have a Logitech, as does my daughter. We can see and hear each other fine with Skype, but we each only have audio with Gmail. It is interesting that when I am in Gmail and am on the Setting/Chat page and go to Verify Settings I can right click in the black box and bring up the Flash Player settings, then click the camera icon. That brings up a box with a camera icon in it, double clicking that icon bring up my webcam...can't figure out why it doesn't work with Gmail beyond that.



  • jkkeckk Dec 31, 2008

    I have had the same problems tying to remotely install this camera on my parent's up to date XP machine. Audio works fine, the Logitech software works fine independantly , but the Gmail chat program and the chat video preview in the "verify your settings" remains dark without an image. If I right click in the black preview pane, there are some Shockwave prompts to allow the sharing of the devices. Even with these clicked to allways allow sharing, I have not gotten the image. I have downloaded the latest webcam drivers.



    I suspect this problem may be related to:



    1.) A conflict with their USB digital software program.

    2.) A Norton Antivirus Setting.

    3.) Trying to set up their computer using the MS remote assistance.

    4.) A Shockware issue. I have been successfully using v.9 on my own computer, but their computer still had problems even after rolling back from v 10.0

  • tom sh Jan 05, 2009

    Exactly the same problem as everyone else including my daughter's works fine on her computer. It would be great is someone could solve this for all of us.

  • Anonymous Jan 10, 2009

    Same.

  • Anonymous Jan 11, 2009

    I have the same exact problem, but with the Logitech QuickCam S5500... Everything i'm having trouble with matches the things described here perfectly. Still no solutions, though...

  • Morriscrowe Apr 05, 2009

    Everything works fine with Skype, but no go with gmail video chat. Frustrating!

  • Anonymous Apr 09, 2009

    I have a Core 2 QUAD 4 GB PC running Vista Business. IE or FF current versions. Logitech 9000 will not work. Google chat just hangs on detecting.

    Works with MSN and yahoo, so i know its fine.

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I had this problem but I fixed it. The google chat uninstaller does not uninstall everything. Go to the hidden folder Application Data of the default or local user in the Documents and Settings folder of the C drive, you will find the plugin folder for google chat. Delete it and then reinstall the plugin and it will work.
C:\Documents and Settings\Joe\Application Data

Posted on Feb 05, 2009

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  • Logitech Master
  • 10,322 Answers

1st You download Webcam Driver.
My Quickcam After this install the Webcam driver in the system.
Installation of Webcam Driver
Go to the control panel
Click on the System Icon
Click on the Hardware Tab
Click on the Device Manager s
Select the Unknown Device or printer device where yellow Question Marks sign on it.
Right click on it and uninstall it.
After this go to the top of the device manager and click on scan for hardware changes.
Driver installation Wizard start.
Brows Your Driver from the Hard Disk and click on next.
Driver will be install.

Posted on Jan 06, 2014

I had exactly the same problem as everyone else - in XP, no picture in the black box even though it says it recognizes my cam. It all worked with yahoo messenger, but not with google. I just got a new computer with Vista (and updated the newest version of logitech) and presto, now the video works fine in google (IE but not Firefox). The sound still has problems - a 5 second delay and isn't that clear. My daughter and I use our cell phones now but still wonder why the google chat sound isn't right. Anyway, changing operating systems AND updating to the newest logitech version seemed to do the trick. Don't know whether the computer or the update did it though. Also,

Posted on Jan 12, 2009

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I have a pentiumn 5 computer 3GHZ AND A LOGTEC VIDEO CAM
I cannot get the cam to work.
I have spent days trying
Why does google not explain in sim terms
ITS MOST FRUSTRATING

Posted on Jan 20, 2009

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Google has admitted that the video chat does not work on computers with CPUs that do not have the SSE2 instruction set.

http://en.wikipedia.org/wiki/SSE2

This includes many AMD processors prior to the Athlon 64 Including the XP, MP, Duron and Sempron. Intel Processors prior to the Pentium 4 likely do not include this function either.

On their groups page Google's staff indicate that they are working on a fix to this limitation.

Posted on Jan 13, 2009

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